BUNAC Reviews

Name: BUNAC
Address: 5 Richbell Place, London, London
Rating: 4.72

4.7 Rating 551 Reviews

93 %

of reviewers recommend BUNAC

4.7

Based on 551 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BUNAC:

Founded with mullets and a mission by students in the 60's, BUNAC has been running its legendary Summer Camp USA program since 1972. From coaching soccer to teaching crafts - it’s the chance to turn your passion into a paid job, impact the lives of children and young people, and spend the summer living in epic locations with the best 18-30s you’ve ever met. And because 5% of profits go to our Youth Access Scholarship Fund, you can travel happy knowing that BUNAC works for others too.

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BUNAC 5 star review on 14th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ed was very helpful with answering my question and very informative as to how to application process works.”

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Posted 2 years ago

Thank you so much for your 5-star rating of BUNAC! We appreciate your business and are glad to hear that Ed was helpful with answering your question and informed you on the application process. - The BUNAC Team

Posted 2 years ago

“Róisín was very helpful and gave me all the right directions to get my application underway :)”

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Posted 2 years ago

Thank you very much for your 5 star review of BUNAC! I'm very glad you found Róisín helpful and that she gave you the right directions to get your application underway - that's fantastic to hear! - The BUNAC Team

Posted 2 years ago

“It helped me to find an awesome summer job placement!”

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Posted 2 years ago

Thank you, Ralph, for your 5 star rating of BUNAC! We're so glad that you found an awesome summer job placement with us! - The BUNAC Team

Posted 2 years ago

“Bunac team has been very helpful with booking my upcoming Australian trip! Very responsive and kind they are, especially Hannah and Ellisia☺️ I’ve used Bunac before for an internship in the UK, and I’m happy to use them again!”

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Posted 2 years ago

Thank you so much for your 5-star rating and your kind words! It's wonderful to hear that you had a great experience with us. We understand how important a positive and supportive experience is and we're really glad you feel that way. Thank you again for your kind words and your loyalty. We're thrilled to be part of your journey to Australia! - The BUNAC Team

Posted 2 years ago

“BUNAC is an excellent organisation. Thanks to them, I was able to go to England. Their service has always been very good and I am very happy with my experience in England.”

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Posted 2 years ago

Thank you for the 5 star rating, Maly! We are so happy that you had a great experience in the UK and that we was able to help with this. Thanks - BUNAC

Posted 2 years ago

“I have so far had a great experience with BUNAC! Róisín has been very helpful, I have received quick but informative answers to my questions.”

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Posted 2 years ago

Thank you for the fantastic review Sebastian! I'm really pleased to hear that you had such a great experience with BUNAC. Roisin's help and the quick and informative responses to your questions are something we're always striving for, so it's great to hear that we got it right.

Posted 2 years ago

“Always really prompt to answer with any question! Can’t reccommed enough”

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Posted 2 years ago

Thank you so much for your glowing 5 star review of BUNAC! We are extremely pleased to hear that we are always prompt in answering your questions. We are glad that you would recommend us and appreciate your appreciation!

Posted 2 years ago

“BUNAC provided me with precious help during my internship”

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Posted 2 years ago

Thanks so much for sharing your 5-star rating of BUNAC! We're so glad to hear that BUNAC provided you with such valuable assistance during your internship. We strive to deliver the best services, so your feedback is greatly appreciated.

Posted 2 years ago

“I can't say enough good things about my NZ bunac experience.! They made the whole preparation to go so straightforward and simple. The details of moving to a new country can feel so overwhelming, but they tell you what you need to do as you go and really make it way more manageable. The orientation days were helpful for settling in, and getting a direction for your trip. It was a nice balance between practical and fun. Sharyn is such a kind, warm person. Its a real comfort to have someone that you know you can call if anything happens. One of the greatest parts is that you have a built in community as you move around. I'm travelling on my own and that has been so valuable! If you're going anyway, especially on your own, going with bunac is so worth the investment! Its really taken a lot of the stress off of a really fun experience.”

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Posted 2 years ago

Thank you so much for your glowing review, Meadhbh! It sounds like you had a wonderful experience with BUNAC and I'm so glad to hear you found the preparation and orientation helpful and that our staff provided the comfort and support you needed during your journey. We're pleased to have you as a loyal customer and are glad to know that your experience with us has been such a positive one!

Posted 2 years ago

“Really helpful and with step by step information on all forms that need to be filled out. Always someone who can help you via email and I have always had a quick response. I'm in Canada now from the UK, loving the experience and working over here. The bonus is I get free skiing ⛷️”

BUNAC 5 star review on 21st February 2023

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Posted 2 years ago

Thank you for your five star ⭐️⭐️⭐️⭐️⭐️ rating of BUNAC, Dean! We're so pleased to hear that you've had great support and advice throughout the process, and are glad to hear you're now loving the Canadian experience and taking advantage of all the winter sports on offer! - The BUNAC Team

Posted 2 years ago

“The advisor Roysin was extremely polite and helpful. Thankfully to her I am very well informed about the USA Camp and I am looking forward to join the camp this sunmer.”

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Posted 2 years ago

Thank you so much for the 5 star rating of BUNAC, Iveta! I'm so glad to hear that Roisin was helpful and informative and that you're looking forward to your summer in the USA! Thank you - The BUNAC Team!

Posted 2 years ago

“Roisin Doyle was amazing. She made me feel so reassured and gave me brilliant advice. She's made it known that if I need anything I can contact her - it's so nice to have someone to help you every step of the way.”

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Posted 2 years ago

Thank you for the kind words Alisha! I'm so glad to hear that Roisin Doyle was helpful and made you feel reassured. It's very reassuring to have someone to support you every step of the way, and we're here to help you through the entire process. - The BUNAC Team

Posted 2 years ago

“BUNAC was and continues to be super helpful, and Sharyn is super friendly, approachable and clearly puts effort into her work. I would 100% recommend BUNAC to a friend.”

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Posted 2 years ago

Thank you for your kind words, Will! We are so pleased to hear that BUNAC was and continues to be helpful and that Sharyn has been friendly, approachable and puts in effort into her work. We really appreciate the 5-star rating from you and your suggestion to recommend BUNAC to a friend! - The BUNAC Team

Posted 2 years ago

“I signed up for the BUNAC Canada program, it seemed like once in a lifetime, exciting, well run and organised process. After having a chat with Jessie from the team over Teams and her describing how wonderful the trip was, I signed up and paid the deposit. However, after paying the fee, I never was contacted again officially by any of the staff working at BUNAC and only received the very occasional automated email, and usually I would be the first to reach out. I finally sent my concerns and queries to BUNAC as the information provided via the Teams call with Jessie from BUNAC didn't match the information provided on their website, in addition to receiving little to no contact from the team. The main issues being the job listings on the website all require significant experience, however on the Teams called I asked about the experience needed and was told as long as you have a good attitude and work hard you will receive the job. I also got told on the call there would be options for single rooms or twin share but then the email sent back from BUNAC contradicted this saying most staff accomodation was a shared bedroom and bathroom with 6-10 people, not sure how this works with everyone working and using one bathroom and facilities etc lol. I was also told on the Teams call we would only receive up to 3 job interviews set up with the ultimate program but then in the email I was told this can happen as many times as possible. They also said they could not guarantee a job at the same place as or near my cousin which we both requested. I believe BUNAC simply sold me this dream of a trip to grab some quick cash without caring about the participants and their needs and providing the support and information they claim to excel at. They continually contradicted themselves, said they could not guarantee things for certain to almost every basic question I asked them or said I needed to be more open minded and flexible. After sharing my concerns and asking for more information, instead of offering to help and addressing my concerns, staff member Ellisia Cartwright simply said ''that's fine, I will just remove your profile then if it doesn't suit your needs'' To a paying customer??!! UNPROFESSIONAL AND LAZY service!! Definitely a service to avoid, you'd be better off doing your own research and planning a working holiday that suits you and your needs.”

Helpful Report

Posted 2 years ago

Hi Charlie, Thank you for leaving your review. Firstly we take all feedback very seriously at BUNAC and therefore have looked into your account further with this. When it comes to the jobs I understand you mentioned you have experience in retail and reception, which is very suitable for the customer service roles we provide on the program. You do not need a degree or specific years of experience with these positions and your correct positive attitude will get you a long way with seasonal jobs. As we are not the hiring resorts, we can never guarantee a job, as ultimately it is up to you to pass the interview stages, but we are there every step of the way to assist with any feedback on these interviews and will continue to pass you through to different resorts if you are not successful with your first pick. The past 3 seasons we have run on a 98% success rate for jobs, and the other 2 percent were people who changed their mind about seasonal work before the season began, so that's a pretty good ratio of people getting out to work. Regarding accommodation, all options include the possibility of some resorts having single or twin rooms among other shared styles. You get access to the accommodation details before putting your preferences forward and paying the final fee. This ensures you are aware of the accommodation specifics at the resort of your choice before committing. The accommodation with the resorts is on a first in first served basis. We apologise that you do not feel like you got the customer service and can assure you we looked into this further for you. If you feel like there is anything more we can assist you with please, please do not hesitate to give us an email and address to "Head of Customer Experience". - Thanks, BUNAC Team.

Posted 2 years ago

“I was told at the beginning of November that I was eligible for the American work program. I spent two months saving madly, selling my possessions, making plans to export my dog, looking at apartments. But the day I was set to pay the remaining $1800 fee, I stopped, and queried the order of the next steps, as two had been swapped around since I had my interview. Then I'm asked to provide the same information that was on the website I sent to the Operations Coordinator on the first day we discussed it, two months earlier. Suddenly, I wasn't eligible for the program. Yes, mistakes happen. But only checking if my school was accredited is simply not enough. All the Coordinator needed to do was read one solitary page, with the relevant information to assess if I was eligible (credits/EFTs/hours per week of study/how the course was delivered) included on it. I wasted two entire months working towards a goal I was told I was eligible for, but truthfully never was. The fact I got my non-refundable deposit back should honestly tell you everything! Now, the rest of my family has left for America, while I sit here in NZ on my computer, day after day, applying fruitlessly for work sponsored visa jobs. To say I am DEVASTATED at this outcome is an understatement. My dream has been to go to America for 15+ years, now it may never happen for me. If you've read to the end, thank you. Now, go and make sure you yourself are actually eligible for your program, before you pay any money to BUNAC!”

Helpful Report

Posted 2 years ago

Thank you very much for taking the time to write a review and we are sorry that your experience with BUNAC wasn’t as positive as you’d anticipated. As our Grad USA program does have very specific eligibility criteria, we have a two-step eligibility process in place with our sponsor. This ensures that none of our participants reach the stage where they attend their consulate appointment and have their visa application rejected. You were advised three weeks before you submitted your application that only after our sponsor reviewed and accepted your supporting documents, would you be formally accepted onto the program. Until then, we were only able to accept your application based on the information that we had at the time. Due to Covid requirement's, there were some grey areas surrounding the eligibility of online study, and in your case, there was also some ambiguity around study load. Unfortunately, in your specific case, our sponsor was not confident the course criteria were met and as such wasn’t unable to provide you with a certificate of eligibility. Upon receiving this news, we notified you and actioned the refund within 48 hours. We are truly sorry about your current personal circumstances and hope that you are able to find an alternative path to live and work in the USA in the future. - The BUNAC Team

Posted 2 years ago

“Sharyn delivered a high quality service with great enthusiasm. She is there to help you with every need. No need is to small and she smashes it. It was a great experience”

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Posted 2 years ago

Thank you so much for your 5 star rating of BUNAC, Lachlan. We are so pleased to hear that you had a positive experience with Sharyn and that she was able to help you with all of your needs! - The BUNAC Team

Posted 2 years ago

“I booked for November 22 in Auckland and had the best experience ever. Met the best people and Sharyn was the best leader I could've asked for! She was super helpful fun and approachable and helped with literally anything we asked or needed! Am recommending this program to everyone I know!”

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Posted 2 years ago

Thank you Katy for the amazing 5 star rating! It's awesome to hear that Sharyn was the perfect leader and helped you with everything you asked and needed. - The BUNAC Team

Posted 2 years ago

“I was part of the Work NZ programme in October 2022; my journey to NZ was absolutely awful due to delayed flights and lost luggage, and I arrived ready to turn around and go back home, but Sharyn was an absolute hero and looked after me right from the start, going out of her way to make sure my delayed arrival in NZ went well and I didn't miss out on anything. I honestly can't thank her enough! I've also made really great friends through the BUNAC groups and love how inclusive the group is, if you ever have a problem, there is always someone who is happy to help :)”

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Posted 2 years ago

Thank you so much for your 5 star rating and fantastic words about the BUNAC Work NZ programme!. It sounds like Sharyn really made your arrival easier during a difficult time. We also love hearing that you have made great friends through the BUNAC groups! - The BUNAC Team

Posted 2 years ago

“Am really enjoying me working holiday in New Zealand so far and it's great to have BUNAC as a saftey net and for help if I need it.”

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Posted 2 years ago

Thank you so much for your 5 star rating of BUNAC! It's really amazing to hear that our services were able to help you make the most of your working holiday in New Zealand. - The BUNAC Team

Posted 2 years ago

“The team at BUNAC are great ! I have been in contact with Jessie, she is super informative and always willing to help. I immediately felt comfortable working with BUNAC, I would highly recommend.”

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Posted 2 years ago

Thank you so much for the 5 star rating! We are delighted to hear that Jessie at BUNAC has been so helpful and that you have felt comfortable working with us. - The BUNAC Team

Posted 2 years ago

BUNAC is rated 4.7 based on 551 reviews