BUNAC Reviews

Name: BUNAC
Address: 5 Richbell Place, London, London
Rating: 4.69

4.7 Rating 492 Reviews

92 %

of reviewers recommend BUNAC

4.7

Based on 492 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BUNAC:

Founded with mullets and a mission by students in the 60's, BUNAC has been running its legendary Summer Camp USA program since 1972. From coaching soccer to teaching crafts - it’s the chance to turn your passion into a paid job, impact the lives of children and young people, and spend the summer living in epic locations with the best 18-30s you’ve ever met. And because 5% of profits go to our Youth Access Scholarship Fund, you can travel happy knowing that BUNAC works for others too.

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BUNAC 5 star review on 14th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Me and two other students had a tough time entering the country because they did not give us stamps in the airport, and so BUNAC threatened to make us leave and re-enter the country even though everything was fine. Unfortunately this situation fell on a bank holiday where we heard absolutely nothing from BUNAC for an entire weekend, so we had no idea whether we would have to pay for flights to leave and re-enter the country. Come Tuesday they told us we were okay, but this does not take away the fact that this was a very stressful situation for us students that not all of us have the means to handle. The entire process was stressful and completely avoidable. I hope that in the future BUNAC will account for these situations and help their students instead of just threatening to make them leave the country for no reason, and then give no response for days on end.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. We sincerely apologize for the stressful situation you faced at the airport, and we appreciate your feedback regarding our communication during that time. Your concerns are valid, and we will definitely work on improving our response in similar situations. We're glad to hear that everything was eventually resolved, but we understand the challenges you encountered, especially as students. We value your input as it helps us enhance our services for all students in the future. - The BUNAC Team

Posted 1 month ago

“Bunac did a great job guiding us through the VISA application process. However, when I was told to submit proof of entry they denied my documents without looking at them. They then told me I had to leave the country and reenter. Fortunately I waited for the bank holiday to end because I wanted them to look at my documents again--they did and it was fine. But for four days I thought I was going to pay out of pocket to leave and come back for no reason which is stressful in itself. I also had to miss a few days of my internship because I could not work in case my visa was not valid which was really disappointing as it was the first few days. While I would have liked more care on their part in this situation overall they were nice and helpful.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience with us! We're glad to hear that our guidance through the visa process was helpful, but we apologize for the initial confusion regarding your documents. Your feedback about the stress it caused is important to us, and we’ll certainly work to improve our communication in these situations. We appreciate your patience and understanding, and we’re glad it worked out for you in the end! - The BUNAC team

Posted 1 month ago

“They make easier my application”

Helpful Report

Posted 1 year ago

Thank you for your review! We're pleased to hear that we could make your application process easier. Your feedback is important to us, and we'll continue to work on delivering the best experience possible. - The BUNAC Team

Posted 1 month ago

“They make easier my application”

Helpful Report

Posted 1 year ago

Thank you for your review! - The BUNAC Team

Posted 1 month ago

“BUNAC made my dream of living abroad possible at a reasonable price, but it certainly had its kinks. For the most part staff was helpful although at various stages it gets harder and harder to reach people to answer your questions, and I often got referred back and forth by people. Overall straightforward process, but don't expect your hand to be held. If you are using BUNAC's Job Hub, be weary of what companies you are interviewing for and do your research before committing to work somewhere. I did a couple of interviews with people who actually made me question if this program was legit, LOL. The company I chose and internship overall was fine, it was just abundantly clear that their motive was to get free/cheap labor through this program and not to "teach me valuable experience for the workforce and make memories that will last a lifetime." Yeah no. I really loved living in the UK and experiencing working life in London, so overall my experience was about a 7. I would and have recommended BUNAC to people, I just think it is important to note these details!”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback, Laura. We're thrilled to hear that BUNAC helped make your dream of living abroad a reality! We apologize for any challenges you faced in reaching our team and appreciate your understanding regarding the process. Your comments about the Job Hub and the companies involved are invaluable as we work to ensure meaningful experiences for our participants. We're glad you enjoyed your time in the UK and thank you for recommending us to others!

Posted 1 month ago

“I have mixed feelings about bunac. They helped us get our visa because we needed some form we didn’t have time to get. Yeah it’s good to have the support and someone to speak to about any queries. But it’s very expensive for not a lot, when you can get every answer from Google! We paid £1000 each essentially for just a visa. When we finally booked our flights their accomodation was full and we could only stay if we paid a further £500 each! We’re not using them to open bank accounts etc because a job we found does that. We don’t have pickup from the airport because we don’t arrive on the correct day.. I just wouldn’t recommend using them unless you really had too!”

Helpful Report

Posted 2 years ago

Hi there, we are sorry to hear your experience was mixed. We can see from our records that we have tried to contact you within the given period to get a confirmation of your accommodation. Once this is beyond the 4 week accommodation tends to fill and unfortunately, until we have this confirmation from you, we cannot book the spots. It's not a problem if you do not wish to use all the program inclusions. You will still have access to the full 1-on-1 job support for the length of your visa, in case you wish to change jobs and the team will also be there for any in country support, including sorting your tax and registrations. If there is anything else we can assist you with, please do not hesitate to ask. The BUNAC Team.

Posted 2 years ago

“When I first contacted BUNAC, I was told they couldn't attend to me until I further explained myself. Positives: -You guys were a bit responsive to queries and questions Things to improve upon: -I think the process is quite clear but laborious. It took me and my colleagues 3 months to fully present all the documents that needed to be approved. You guys can further streamline the process and make it easier.”

Helpful Report

Posted 3 years ago

Hi Fwangmun, Thank you for leaving your review with BUNAC. We appreciate the positives and areas to improve upon, we will be sure to share this with the team. When it comes to the documents, we understand your feedback on the documents, we do have a very handy handbook to follow so that when you are submitting documents they are correct on the first submission, which might also help the time process for documents in future. Thanks again - The BUNAC Team

Posted 3 years ago

“Previously used camp America who unfortunately were an easier company to work with. their paperwork & visa proceeds was a lot easier & less time consuming plus the communication with bunac varied. I was told i didn’t have to travel for my visa by bunac & then had to organise super expensive travel last minute to obtain the visa.”

Helpful Report

Posted 3 years ago

Hi Bryony, Thank you for leaving your review concerning your experience on the Summer Camp programme with BUNAC. We take all feedback seriously here at BUNAC and appreciate you taking the time to share your experience. We can learn a lot from this and continue to improve our services for the customer experience. - Thanks again - The BUNAC Team

Posted 3 years ago

BUNAC is rated 4.7 based on 492 reviews