Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.05

4.1 Rating 1,648 Reviews

75 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,648 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Merchanting Ltd 5 star review on 20th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“product good”

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Posted 2 years ago

“The delivery was prompt and the whole experience effortless. Sadly the lid pins I ordered were slightly too small for my bin and they don't seem to do any larger ones.”

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Posted 2 years ago

“Ordered 2 sheets of birch plywood which was well packed and protected for transit. Staff very helpful too.”

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Posted 2 years ago

“no complaints”

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Posted 2 years ago

“Unfortunately item didn't arrive on time but understandable in current climate. However, customer service on phone was 1st class hence 4 stars”

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Posted 2 years ago

“Ordered some 4ftx4ft sheets of 12mm & 18mm Baltic ply. Quick delivery. Sheets were very clean and flat with only a couple butterfly patches on one side (hardly visible) Ie one side completely clear. sheets were individually packed in cardboard with corner protectors. (Unlike some others!) Would have been a 5 star rating- but initial delivery was one sheet short. This was easily sorted with friendly helpful customer service and errant sheet turned up very quickly after that. WILL be buying more.”

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Posted 2 years ago

“I had a problem with my order being lost in the post,but after speaking too your customer service department (kelsey) she sorted it all out, i have now received my order she is an asset to your company once again thanks”

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Posted 2 years ago

“Fair price, fair delivery time, good product, would use again.”

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Posted 2 years ago

“Unfortunately due to a breakdown the delivery was delayed by 2 days. The customer service team were very helpful and pleasant. My item was , fortunately, delivered on the Saturday but the team had offered a replacement had it not arrived by the Monday. The delay was not the fault of builders marketplace.”

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Posted 2 years ago

“Arrived on time as described. Spot on service.”

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Posted 2 years ago

“good fast service”

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Posted 2 years ago

“delivery was a week late because they were out of stock but not when I placed the order. However, contacted me and explained and order did arrive when they said it would.”

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Posted 2 years ago

“Team were excellent and very knowledgable. Temporary entrance was a bit confusing but generally a very good experience. Will visit again”

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Posted 2 years ago

“Product was what I ordered. Very happy.👍”

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Posted 2 years ago

“What I wanted”

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Posted 2 years ago

“GOOD SERVICE GOOD VALUE”

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Posted 2 years ago

“I sent you an email saying thanks.”

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Posted 3 years ago

“Good but took a while to deliver”

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Posted 3 years ago

“Got it right in the end. This was the only place I could find for the wood that I needed, but expensive for delivery (small value order). Initially I was told that the courier had lost the wood, and I would be sent a replacement, but before the 2nd delivery could be arranged the first one arrived ??? The wood ordered was cut as needed and the communication was good on the phone.”

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Posted 3 years ago

“The staff are very polite and answered my questions. The price for the item was the best I found locally.”

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Posted 3 years ago

Merchanting Ltd is rated 4.1 based on 1,648 reviews