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Merchanting Ltd Reviews

4.1 Rating 1,642 Reviews

75 %

of reviewers recommend Merchanting Ltd

Company Reviews

Product Reviews

4.1

Based on 1,642 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Merchanting Ltd 5 star review on 20th December 2023

Merchanting Ltd 5 star review on 30th June 2023

Merchanting Ltd 5 star review on 25th February 2023

Merchanting Ltd 5 star review on 15th January 2023

Merchanting Ltd 5 star review on 15th January 2023

Merchanting Ltd 5 star review on 14th November 2022

Andrew Spillane

Merchanting Ltd 5 star review on 6th November 2022

18

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the trailer floor using their easy to use website and after I had placed the order realised I had got a dimension wrong so sent an email to their technical team, within a couple of days I received an email telling me the floor was waiting collection, this is where the service dipped a little as they were having courier issues, which they told me about, it took nearly two weeks for it to be delivered but when it arrived it was in good order and a nice product cut to my amended dimensions.”

Posted 2 years ago

“Available products and the web site were great - I easily found just what I needed. And the price was also great … very reasonable. It was the delivery that let Builders Marketplace down … by the end of the quoted delivery time they hadn’t even handed over the items to the courrier, meaning I had to wait a lot longer than I expected to get my stuff. Nevertheless, I would use them again…..”

Posted 2 years ago

“Very happy with the plywood but the delivery was poor. Took 9 days.”

Posted 2 years ago

“I found that the listing for the plywood was a little misleading - I should have read it more carefully. They were very helpful when I asked to return the goods for a refund.”

Posted 2 years ago

“Slightly please just one item Slightly warped but still used it 18mm plywood”

Posted 2 years ago

“Excellent service great delivery and really pleased with my new decking in fact this would have been a East five star if only the screws for the composite clips had been with the delivery I had assumed that because I had to choose the colour of the screws they must be included. No problem. A quick trip to the hardware store soon resolved the issue and this would not stop me ordering again .”

Posted 2 years ago

“Very flat and cleanly cut piece of 4x2 marine ply. Would have given 5 stars if grain was lengthwise, not across. I don’t think it was possible to specify grain direction at point of order.”

Posted 2 years ago

“Item arrived a little late but I've waited some time for it to be available so a few more days makes little difference. Ordering process and information on progress very good”

Posted 2 years ago

“Great service and keen price thank you”

Posted 2 years ago

“Great value delivered on time brilliant”

Posted 2 years ago

“Great product for a reasonable price, prompt delivery Couldn't ask for more”

Posted 2 years ago

“Very good sevice”

Posted 2 years ago

“Good experience. Nice product”

Posted 2 years ago

“Builders Marketplace themselves were extremely helpful and polite , however their delivery partner were exactly the opposite, took 5 days to eventually deliver to the correct address”

Posted 2 years ago

“delivered speedily and well packaged”

Posted 2 years ago

“Good product excellent delivery, delivery expensive but arrived in good condition but the edges had some damage. This wasn't important as the edges are going to be covered.”

Posted 2 years ago

“Good and easy to use web site got what I needed.”

Posted 2 years ago

“Good service, materials arrived quickly. Wasn’t informed of delivery so it was lucky that someone was there to take delivery. A brief email with delivery date would have been really useful”

Posted 2 years ago

“Product arrive in acceptable time frame. was kept well informed of progress on my order to delivery. Unfortunately one of the boards was damaged, but was dealt with effectively and refunded immediately.”

Posted 2 years ago

“Good experience with customer support and prompt informed help”

Posted 2 years ago

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Merchanting Ltd is rated 4.1 based on 1,642 reviews