“I made a mistake on my online order. Contacted Brooks and Lorraine was brilliant and sorted the problem for me. Good delivered promptly and efficiently”
“Had slight issue with collection of an item. I contacted very helpful person (Lorraine) in head office and she arranged to post the item to my house directly.
Very much appreciated”
“Very slow delivery order on the 30th of August and first the order was lost and then didnt recieve the new order till 16th of Sept and I had to e-mail severl times before I got a reply from someone. Very poor online service”
“Ordered timber via online option “click & collect” when visiting the store there was only 1 staff member able to process & they were on coffee break I was asked to wait I returned after a further 10 minutes & asked to wait a little longer, shortly afterwards I was summoned to the counter where my order was able to collect…next time I will check online for price & availability but place an order directly with the counter staff which has always been swift & professional”
