“No problem with Brooks..... great to be ble to order and receive from Brooks online ...... but the delivery service ...... i mean abandoning my package in the weather outside on the driveway is not a couriers best option ...... we were here atb all times and could have responded if called, knocked on, phoned etc......found the package later in the evening damp from rain but otherwise ok ?
what say you ?”
Hi John,
We will look into this with our courier company, sorry you experience was not as positive as we'd like. Our goal is always to provide a great experience and we appreciate hearing from you so we can learn from this situation and improve moving forward.
Really sorry for any inconvenience caused.
Thank you!
Brooks
“Product supplied when I arrived to collect was a similar but not identical replacement, and not the specific one I ordered (and which was listed as in stock) online. The only reason I made the order was because it was supposed to be in stock.”
“Good prices, can deliver and make it relatively convenient to order. Beware though, they will short you and screw you on some stuff. I bought 40 standard 4.8 metre lengths of 2x4 and they showed up with a truck of 4.2m lengths, and gave me the same total meterage of length. Unfortunately, as they well know, a 4.8 metre length is not simply the sum of a 4.2m and a 60 centimetre bit at the end. By their logic they may as well have given me 2000 ten centimetre bits of wood. Didn't call me before arriving to check if this was OK, and they had me by the balls when they arrived, but beware.
One should completely ignore any approximate delivery times as they will basically put off delivering your goods over other priorities or trade customers indefinitely, I think I was waiting another two weeks longer than I was initially told and was getting all sorts of colourful excuses for it as it got delayed further and further.
They will obviously whip out the auld covid excuse, but the stuff was in stock at the time of purchase, it was just a matter of getting it to me. Ditto for the 4.8 metre lengths which were supposedly in stock when the transaction went through.
All in all, better than the competition for retail building materials definitely, Goodwin's don't even have a number you can call which is hilarious, Brooks actually has a decent enough website and I would recommend them, just clarify stuff to death.”
“Ordered skirting,
They sent timber that was 10mm width instead of 19mm. By the time i had noticed the carpenter had fitted one length and cut 4 more boards to fit.
Phoned up and was told that the milling process can leave the boards with a lower width than stated (half the width, seriously?).
Sent them back.
So minus delivery, minus the boards that were cut i'm getting back less than half of what i paid. FOR NOTHING.
No apology, no sorry for your shitty experience, not rude but acted as if he didn't give two fucks about the money and time wasted. I used this Brooks before but i will never use them again. Woeful”
“Purchasing process made easy by knowledge and professionalism of the staff, making sure the product matched the needs of the job in hand, prices are fair. Would be buying stock from them again.”
“My order arrived 3 days late, no communication from company office to inform me if this or when the delivery actually arrived.
I’ll pay more for items with a different company next as I won’t use Brooks again.”
“Priced timber on the website and it was €56. Around 2 weeks later I went to the shop in Sandyford and ordered the timber, they told me it would be €147. I asked why so expensive and was told the price increased. I decided not to buy it, went home and looked on the website and still €56, only then I realised I could buy and pay online so in the end I got it for €56. Don't go to the counter staff if you can avoid it”
“Ordered and paid for on 6 July, due for delivery ( appreciate pandemic doesn't help) on 14 July. Had call to say two items are not in stock. but would be couriered following day. No sign. Three of five items delivered two missing, called yesterday, told they would call me back ... still waiting.
Delivery guy was great and the site works well with great choice. But I cant do the job without the materials.”
