“Promptness of delivery good, overall timber quality good however a couple of badly twisted and distorted lengths of timber made construction challenging.”
“Initial delivery was unacceptable - planks were of different size than ordered + several were damanged and looked like leftovers were given.
Support on the other hand worked well and replacement was arranged quickly”
“Once you figure out how to use the website it was good. They had all I needed, the delivery was prompt, the driver very helpful too.
Seem to be better stocked than their rival.”
“The online portal initially is very straight forward and easy to order after setting up an account. I had an issue with PayPal but payed with card no problems.
The first delivery came with some of the order. There was no instructions when the rest would arrive. Had to ring the on-line order department. The second delivery arrived with brown instead of white grout and no silvery grey bathroom silicon. Again made a phone call and it turn out that colour silicon wasn't in stock and the grout will be shipped out by DHL. Apparently when ordering online there is no stock value shown.
DHL delivered the grout in 2 days.
I got the grey silicone in another hardware store after visiting a few. It's a hard colour to get.
Craig in online department was very helpful once we talked on the phone.
I would complete your online order well in advance of the planned job you were doing. I had a tiler booked hence the grout being delivered by DHL.
I bought fence panels which were good quality and Brooks were the best price around for these.
Free delivery over €250.
I did get the refund for the silicon after contacting customer service.”
“Ordered timber.. staff were brilliant. Delivery driver Nick was excellent. Contacted me the day before and when he was on the way. He moved all the timber by hand into the shed”
“Placed an order for €800 of garden fencing, which was delivered albeit 2 days late. Unfortunately fencing wasn’t suitable for site and had to be returned entirely. Brooks returned promptly to collect the delivery which was great service. However, they charged 15% restocking fee which I felt was excessive, 10% would have been more reasonable on such a large order as goods were unopened and as delivered.”
