“Ordered timber.. staff were brilliant. Delivery driver Nick was excellent. Contacted me the day before and when he was on the way. He moved all the timber by hand into the shed”
“Placed an order for €800 of garden fencing, which was delivered albeit 2 days late. Unfortunately fencing wasn’t suitable for site and had to be returned entirely. Brooks returned promptly to collect the delivery which was great service. However, they charged 15% restocking fee which I felt was excessive, 10% would have been more reasonable on such a large order as goods were unopened and as delivered.”
“Ordering online was easy. Items were short on delivery but I didn't get a call about same - I had to call into the depot to find out why they were not on the delivery. Staff were friendly
They were subsequently couriered to me.
I suggest you should have a pick up scheme for the wooden pallets that the delivery arrived on - so it can be used again. It is still in my garden.”
“I found brooks very easy to order from, everything was of a very high standard, the only issue I have is I think for health and safety it's very dangerous to have just one delivery driver on the truck, in my opinion there should be 2 men on it as it's alot of very heavy lifting for one man to be doing by himself.”
