Thank you for your review Anne! We appreciate the time you took to share your experience with us and that you were satisfied with both our service and product.
Thanks so much for your review Tony, I'm glad to hear that you had a great experience with our sales team.
I'll be sure to pass on your feedback to the person who helped you.
Thank you for taking the time to leave a review, Kevin. We're glad that your experience with Brooks was positive and we look forward to hearing from you in the future!
Hi Brian,
Thank you for your kind words! We're glad to hear that Brooks was able to meet your needs. If there's anything we can do to make the shopping experience even better, please let us know!
Thank you
Brooks
“No issue's, products were as described and delivery was prompt and driver very helpful. It might be an idea to have a more accurate system to advise customers of a delivery window.”
Hi Noel,
Thank you for your review Noel! I'm glad to hear that the product was as expected and that our delivery driver was helpful.
I'll pass along your feedback about the delivery window to our team so they can take a look at it. If there's anything else we can do to improve, please let us know!
Thank you
Brooks
“Brooks have a wide selection of buildings materials at competitive prices with quality and quick delivery. Ordering online is easy or over the phone and in shop. Delivery is always on time. Very happy with the service I get.”
“No problem with Brooks..... great to be ble to order and receive from Brooks online ...... but the delivery service ...... i mean abandoning my package in the weather outside on the driveway is not a couriers best option ...... we were here atb all times and could have responded if called, knocked on, phoned etc......found the package later in the evening damp from rain but otherwise ok ?
what say you ?”
Hi John,
We will look into this with our courier company, sorry you experience was not as positive as we'd like. Our goal is always to provide a great experience and we appreciate hearing from you so we can learn from this situation and improve moving forward.
Really sorry for any inconvenience caused.
Thank you!
Brooks
“Product supplied when I arrived to collect was a similar but not identical replacement, and not the specific one I ordered (and which was listed as in stock) online. The only reason I made the order was because it was supposed to be in stock.”
