“I took delivery of some rough treated wood from Brooks for a turf shed i was building.
Very pleased with both the wood and the fact that they delivered it to my door. Good people to deal with and i will be returning to them again very soon.”
“At the first time I was ordering everything was perfect (quality, price, fast delivery) but with the following 3 orders was some problems. (Timbers were worst quality, some parts were green, some of them were even broken )
Sometimes I got e-mail about something was out of Stock, sometimes I got something else instead of without asking me. Also would be good to know in advance which day I will receive my order.
I was not at home twice and nobody told me an estimated date about delivery.
Not blaming, I know it was a hard period for everyone but some things could be improved.
I would definetely recommend to order from here if everything goes as the first time. :)”
“I entered an order for collection but received no email indicating it was ready for collection. Staff on the order number were able to sort it out, but there seems to be an issue with collect orders on the website and it's not the first issue I've had. Previously my account disappeared, and with information on previous orders which I was relying on to help creating new orders.”
“Ordered some decking recently and it was delivered after 7 days but I got no correspondence whatsoever from Brooks as to a delivery date/time and fortunately my wife just happened to be home when truck arrived. It was well packaged and a very helpful driver which was a bonus.”