“Timber itself was fine and reasonably priced. But in store at the counter things have not changed.there were in total 3 customers in the shop . There were 3 staff and only 1 was serving customers and he spent about 25 minutes talking and explaining things to the customer he was dealing with . When I was finally served by another staff member I had my timber loaded tied down and ready to leave and I saw the other staff member was still dealing with the same customer. Which was approximately 40 mins at that stage . This is a ridiculous length of time to spend with 1 customer while others are waiting to be served.”
“Placed an order for €800 of garden fencing, which was delivered albeit 2 days late. Unfortunately fencing wasn’t suitable for site and had to be returned entirely. Brooks returned promptly to collect the delivery which was great service. However, they charged 15% restocking fee which I felt was excessive, 10% would have been more reasonable on such a large order as goods were unopened and as delivered.”
“I regulary use my local Brookes in Sandyford, it’s a proper building supplies depot - huge and varied stockholding with helpful, knowledgeable and pleasant staff. Would have no hesitation in recommending Brooke’s.”
“I made a mistake on my online order. Contacted Brooks and Lorraine was brilliant and sorted the problem for me. Good delivered promptly and efficiently”
“Had slight issue with collection of an item. I contacted very helpful person (Lorraine) in head office and she arranged to post the item to my house directly.
Very much appreciated”
