British Wholesales Reviews

Name: British Wholesales
Rating: 4.78

4.8 Rating 837 Reviews

95 %

of reviewers recommend British Wholesales

Company Reviews

Metrics

4.8

Based on 837 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

British Wholesales 5 star review on 19th August 2023

Linda Griffiths

British Wholesales 5 star review on 6th May 2023

Katie Eneas

British Wholesales 5 star review on 14th February 2023

Magdalena Zemancikova

British Wholesales 5 star review on 2nd July 2022

Anonymous

Anonymous // 01/01/2019

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“Bought two pillows, 1 duvet and they’re very comfortable!”

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Posted 1 year ago

“Tea towels arrived on time and well packaged.”

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Posted 1 year ago

“Have ordered all of our towels from here and am very pleased with the quality , price and speed of delivery.”

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Posted 1 year ago

“Very good quality towels and quick delivery”

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Posted 1 year ago

“The goods was properly packed and easily supplied. well done and keep it up”

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Posted 1 year ago

“I ordered the wrong quality of towels no problem returning them and good advice given about re ordering thank you”

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Posted 1 year ago

“Initially very promising - good price and lead time. However, after placing the order I was told that some items were to be delayed. They suggested sending me just the available items first, as I needed them quickly, and that part went fine. However, it has been a real challenge trying to get the remaining items - they told me they were ready to deliver last Monday. Nothing happened. I waited till Thursday, contacted them again - they said the remaining items were now ready. I got a notification from DPD that they would be delivered on Friday. However, they did not turn up and today, Monday, DPD is still saying it will be delivered last Friday (in the past). So I phoned them again and they "think DPD might have lost the parcel" but are still looking into it. In addition, a couple of the towels in the first delivery were damaged (lots of loose threads). They said they would send 2 replacements in the second shipment. I would have given them 1 star, but I have given 2 because at least when I try to contact them they do answer the phone promptly, and there is someone there to actually have a conversation with - but the problem is it still hasn't resulted in me receiving all the items I paid for, and it's now 2 weeks since placing something which was to be delivered within 2 days.”

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Posted 1 year ago

Thank you for taking the time to share your feedback about your recent experience with us. We are sorry to hear that you have encountered several issues with the delivery of your order and that this has caused you a great deal of inconvenience. We take your concerns seriously and would like to assure you that we are investigating the situation and working closely with our delivery partner to resolve the issue as soon as possible. We apologize for the delay in delivering your remaining items and for the inconvenience this has caused. We are glad to hear that you have found our customer service team to be helpful and responsive, but we understand that this alone does not solve the problem at hand. We are also sorry to hear about the damaged towels and we will ensure that the replacements are sent out as soon as possible. Once again, we apologize for the inconvenience caused and we appreciate your patience and understanding during this time. If you have any further concerns or questions, please do not hesitate to contact us.

Posted 1 year ago

“You supplied exactly what I needed, at a very good price. Some advice on delivery time would be appreciated. That is a minor niggle! Well done!”

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Posted 1 year ago

“Towels arrived quickly although not as think as I thought they would be but still good quality for the price.”

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Posted 1 year ago

“really amazing service, fast delivery and amazing quality towels. great value for money.”

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Posted 1 year ago

“Towelling bathrobe: excellent quality, well-finished (no hanging threads!). Very pleased. Would recommend.”

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Posted 1 year ago

“The white towels I purchased were of excellent quality and very reasonably price. Fast delivery from ordering.”

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Posted 1 year ago

“Beautiful sheets towels pillow cases and terry kitchen towels. Sheets feels lovely on the skin and good the sizes do not come up short.”

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Posted 1 year ago

“I bought the 400 Thread Count 100% Cotton Bed Linen duvet cover. It feels so soft and silky to the touch that I'm thinking about buying more as a spare. Also, the delivery was quite fast.”

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Posted 1 year ago

“Excellent service,prompt delivery”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“Fast shipping but no attention given sending ripped linen which not even a blind would miss”

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Posted 1 year ago

Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the condition of the linen you received. We take pride in our fast shipping, but we understand that the quality of the product is equally important. We want to assure you that this is not the level of service we strive to provide our customers. We will take steps to ensure that the linen is thoroughly inspected before shipment to prevent similar issues from happening in the future. As a token of our apology, we would like to offer you a replacement linen of your choice, free of charge. Please let us know your order number and qty of items affected, and we will take care of the rest. We appreciate your business and we hope that you will give us another chance to serve you in the future.

Posted 1 year ago

“Quality products at a good price.”

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Posted 1 year ago

“Quick delivery - excellent quality, efficient service”

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Posted 1 year ago

“So far they have been washed once and used. They are great quality, thick and soft. Really happy with them”

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Posted 1 year ago

British Wholesales is rated 4.8 based on 837 reviews