British Wholesales Reviews

Name: British Wholesales
Rating: 4.78

4.8 Rating 837 Reviews

95 %

of reviewers recommend British Wholesales

Company Reviews

Metrics

4.8

Based on 837 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

British Wholesales 5 star review on 19th August 2023

Linda Griffiths

British Wholesales 5 star review on 6th May 2023

Katie Eneas

British Wholesales 5 star review on 14th February 2023

Magdalena Zemancikova

British Wholesales 5 star review on 2nd July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CHECK YOUR ORDER EXTREMELY CAREFULLY!! I’ve ordered from BW several times but unfortunately this recent large order will be my last. Order checked upon arrival and all appeared well enough apart from some small staining on bath mats. Upon opening some fresh bedding weeks later I found that one item was the wrong colour (off pink/taupe instead of white) & one item was the wrong size (double instead of king) despite those items being labelled correctly on external packaging. Make sure to very carefully check each item by comparing labels to the packaging! Not easily done for large orders which i’m sure they rely upon us failing to do! Unfortunately after speaking to customer service Suhail failed to fully resolve the issue due to an item having been washed (apparently my mistake was relying on the packaging label!)”

Helpful Report

Posted 1 month ago

We have been emailing the customer regularly to resolve the issue. We offered to send out the correct item and for the customer to keep the other item at a discounted rate as it could to have been returned due to is being washed. Best Regards Bon

Posted 1 month ago

“Initially very promising - good price and lead time. However, after placing the order I was told that some items were to be delayed. They suggested sending me just the available items first, as I needed them quickly, and that part went fine. However, it has been a real challenge trying to get the remaining items - they told me they were ready to deliver last Monday. Nothing happened. I waited till Thursday, contacted them again - they said the remaining items were now ready. I got a notification from DPD that they would be delivered on Friday. However, they did not turn up and today, Monday, DPD is still saying it will be delivered last Friday (in the past). So I phoned them again and they "think DPD might have lost the parcel" but are still looking into it. In addition, a couple of the towels in the first delivery were damaged (lots of loose threads). They said they would send 2 replacements in the second shipment. I would have given them 1 star, but I have given 2 because at least when I try to contact them they do answer the phone promptly, and there is someone there to actually have a conversation with - but the problem is it still hasn't resulted in me receiving all the items I paid for, and it's now 2 weeks since placing something which was to be delivered within 2 days.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your recent experience with us. We are sorry to hear that you have encountered several issues with the delivery of your order and that this has caused you a great deal of inconvenience. We take your concerns seriously and would like to assure you that we are investigating the situation and working closely with our delivery partner to resolve the issue as soon as possible. We apologize for the delay in delivering your remaining items and for the inconvenience this has caused. We are glad to hear that you have found our customer service team to be helpful and responsive, but we understand that this alone does not solve the problem at hand. We are also sorry to hear about the damaged towels and we will ensure that the replacements are sent out as soon as possible. Once again, we apologize for the inconvenience caused and we appreciate your patience and understanding during this time. If you have any further concerns or questions, please do not hesitate to contact us.

Posted 1 year ago

“Fast shipping but no attention given sending ripped linen which not even a blind would miss”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the condition of the linen you received. We take pride in our fast shipping, but we understand that the quality of the product is equally important. We want to assure you that this is not the level of service we strive to provide our customers. We will take steps to ensure that the linen is thoroughly inspected before shipment to prevent similar issues from happening in the future. As a token of our apology, we would like to offer you a replacement linen of your choice, free of charge. Please let us know your order number and qty of items affected, and we will take care of the rest. We appreciate your business and we hope that you will give us another chance to serve you in the future.

Posted 1 year ago

“I ordered some catering tea towels. They are a fraction of the quality I was expecting. It is the thickness of a cheap dish cloth. I have tea towels from 5 years ago that look better than these did after one wash.”

Helpful Report

Posted 1 year ago

Thank you Louise for taking the time to let me know about your experience with our budget tea towels. As these are part of our budget range due to the price, we would recommend our prestige tea towels as those would be much thicker. If however, there is a fault with the ones you ordered, we would be more than happy to offer a solution. Thanks! Bob

Posted 1 year ago

“Still not received items and when I chased the order they informed me they were now out of stock. I am waiting for a replacement items and refund to arrive.”

Helpful Report

Posted 2 years ago

Dear Jon, Apologies for the delay in receiving your items, Unfortunately, there was a slight delay in the stock arriving at our warehouse. If you have any other queries please get in touch. Thanks Bob

Posted 2 years ago

“When the order arrives perhaps I can upgrade the review.”

Helpful Report

Posted 3 years ago

Dear Duncan, Apologies for the late delivery. I can now see that the parcel has been delivered. Thanks Bob

Posted 2 years ago

“Usually brilliant but the items arrived in a burst box with sticky tape all over it and the cushions were all exposed, I did email with photos but still received no reply”

Helpful Report

Posted 3 years ago

Dear Karen, So sorry to see this. Our customer service team will get back to you regarding this within the next 2 days. Thanks Bob

Posted 2 years ago

“The product I had ordered, was out of stock. No notification was sent, only when I contacted, after not receiving my order was told out of stock until September !!!!!”

Helpful Report

Posted 3 years ago

Dear Jean, So sorry for the inconvenience. We would like the opportunity to investigate your feedback further. Please could you contact me at admin@britishwholesales.co.uk. We’ll work with you to resolve any issues as quickly as possible. Bob

Posted 3 years ago

“Hi I have had someone’s order delivered to my house and no sign of my order My wife contacted you and you said you would phone back, we have heard nothing Steve”

Helpful Report

Posted 4 years ago

“Pillows are ok. Very thin and flat.”

Helpful Report

Posted 4 years ago

“Very thin sheets. I can’t understand why they got 5 stars. They should be thermal flannelette cotton sheets, but they might as well be summer sheets they’re so thin and poor quality. I won’t be shopping here again.”

Helpful Report

Posted 4 years ago

Dear Customer, Sincere apologies for the inconvenience. The gsm of the sheets are clearly stated on the product listing, however, if you are not fully satisfied with the product, we can offer a full refund! Regards, SA

Posted 4 years ago

“Order 13941. I am very disappointed with the quality of these fitted sheets. For the price I expected better - they feel wholly polyester and not cotton/ polyester mix. I don't believe they will last long.”

Helpful Report

Posted 5 years ago

Hi Anne, Thanks for your review. I can sure you that the items you bought are polycotton and are durable If you are not entirely happy with the order, please let us know and we will provide a solution asap. Thanks, SA

Posted 4 years ago

“I have still not received my order, I have sent 2 emails and both times rather than responding to my email they have tried to call me. When I tried to return the call I have not spoke to anyone.”

Helpful Report

Posted 5 years ago

Hi Darlene, Sincere apologies for the delay in sending out your order. Now that you have received your order, we hope you are happy with it! If you have any other queries please get back to us:) SA

Posted 4 years ago

British Wholesales is rated 4.8 based on 837 reviews