British Wholesales Reviews

Name: British Wholesales
Rating: 4.78

4.8 Rating 830 Reviews

95 %

of reviewers recommend British Wholesales

Company Reviews

Metrics

4.8

Based on 830 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

British Wholesales 5 star review on 19th August 2023

Linda Griffiths

British Wholesales 5 star review on 6th May 2023

Katie Eneas

British Wholesales 5 star review on 14th February 2023

Magdalena Zemancikova

British Wholesales 5 star review on 2nd July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot write a review as my order has not yet arrived more than 10 days since I placed it.”

Helpful Report

Posted 6 months ago

Hi Jan Sincere apologies for the delay. We have checked with Royal Mail and they have provided the tracking number: FJ383154442GB Please contact us if you still have issues and we will be happy to use DPD incase RM fails. Thanks for your patience. Bob

Posted 6 months ago

“Liars, scammers and cheats. Every six weeks they’ll say your refund has being passed to the finance team and you’ll be refunded in 1-3 days. It’s being months and still unable to get a refund. Everybody avoid!!”

Helpful Report

Posted 2 years ago

Dear Kelon, Please accept my sincere apologies for the time it took to receive your refund. Our standard refund timeframe is 3-5 days for card payments. However, due to your transaction being a bacs transfer it takes longer. I can now see that the refund has been processed. Again, apologies for the delay. Regards, Bob

Posted 2 years ago

“I never received my items!”

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Posted 2 years ago

Dear Sarah, Apologies for the delay in receiving your parcel. I can see that the parcel was delivered on the 18th. If you have any other issues please get in touch Thanks Bob

Posted 2 years ago

“I've just paid £8 returning a £53 purchase...not happy at all! The towels I ordered were nowhere near the quality I was expecting! I won't be buying from this Company again!”

Helpful Report

Posted 3 years ago

Dear Dominique, I'm sorry to hear you had issues with the quality of the towels. I can see that the order was refunded as you were not happy with the quality. We do have higher gsm' towels which may suit you. If you have any other queries please get in touch Thanks Bob

Posted 2 years ago

“Order not received.”

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Posted 3 years ago

Dear Andrew, Due to the busy end-of-year season, there is a slight delay in the shipping times. Your order will be sent this week. Apologies for the inconvenience. Thanks Bob

Posted 3 years ago

“How can I write a review when I haven't received the purchased goods yet.”

Helpful Report

Posted 3 years ago

Dear Sandra, Due to the busy end-of-year season, there is a slight delay in the shipping times. Your order will be sent this week. Apologies for the inconvenience. Thanks Bob

Posted 3 years ago

“Product not of quality expected, no returns policy on your website. postage costs not covered. Very disappointing service.”

Helpful Report

Posted 3 years ago

Dear Derek. Im sorry to hear about the issues you had with the product. We are more than happy to arrange a refund if you are not satisfied. Please do get in touch if you would to arrange this! Thanks Bob

Posted 2 years ago

“we have still not received our order and have not been told if and when it will be on its way ?”

Helpful Report

Posted 3 years ago

Dear Mary, Apologies for the issues with the delivery. Due to the busy time of year there may have been some deliveries with delayed timescales. If you still haven't received the parcel please get in touch. Thanks Bob

Posted 2 years ago

“Virtually no interest in Post-Sales service. No up-to-date information with regards to the expected delivery date when a parcel is delayed. Providing a parcel tracking link which does not work If I could give you zero stars, I would!”

Helpful Report

Posted 3 years ago

Dear Ian, I can see your issue has now been solved and a credit offer was accepted by yourself. Thanks Again! Bob

Posted 3 years ago

“Awful. Product when arrived not as described. Low, quality. Returned”

Helpful Report

Posted 3 years ago

Dear Paula, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would love to know why, so that we can deliver a better experience next time. Please feel free reach out to admin@britishwholesales.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Posted 3 years ago

“Poor quality cushion pads. Charged three times the amount for the items that they have priced on another website they use. Discovered this when I was returning the items. Disappointing! Will not use again!”

Helpful Report

Posted 3 years ago

Dear AJ, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would love to know why, so that we can deliver a better experience next time. Please feel free reach out to admin@britishwholesales.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Posted 3 years ago

“To little too late, had an order of over €1000 yesterday and asked for a discount code and was told ye dont do them Business taken elsewhere”

Helpful Report

Posted 3 years ago

Dear Siobhan, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would love to know why, so that we can deliver a better experience next time. Please feel free reach out to admin@britishwholesales.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Posted 3 years ago

“I am unable to review as have not received my goods”

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Posted 4 years ago

Hello, Thank you for your communication, I am ever so sorry to hear about your delay. By way of apology I have arranged to refund you your delivery charge and popped in some complimentary face cloths, Your delivery has been expedited on a next day service. I hope this resolves your query and your faith in our Company is reinstated. Please let me know if I can help you any further, I can be reached in direct dial 01204 896528. Kindest Regards Sam

Posted 4 years ago

“I sent them back”

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Posted 4 years ago

Dear Customer, We have since fully refunded your order. We have great confidence in our products and our reviews are a testament to this. However, sometimes things just don't work out. We apologise for any issues you may have had. Regards, SA

Posted 4 years ago

British Wholesales is rated 4.8 based on 830 reviews