British Wholesales Reviews

Name: British Wholesales
Rating: 4.77

4.8 Rating 1,171 Reviews

94 %

of reviewers recommend British Wholesales

Company Reviews

Metrics

4.8

Based on 1,171 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

British Wholesales 5 star review on 22nd November 2024

Phil Dowsing

British Wholesales 5 star review on 15th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality protector but although the mattress was 9 8nch deep it appeared to be for a mattress wider than 3ft”

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Posted 1 week ago

“Towles seemed very good quality. Washed for the first time following the guidance. 2 of the bath towels had big holes in along the seems. :(”

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Posted 2 months ago

“I placed a large order with British Wholesale last year and was really impressed with the quality. Because of that, I ordered the same duvets again recently, but unfortunately the quality was noticeably different — much thinner than before. I decided to give them another chance and ordered some flat sheets similar to the ones from my first order, but again the quality was not the same and the material felt much thinner and one has a stain on it. What disappointed me even more was that when I asked to return the items, I was told I would have to pay for the return postage myself, despite the products not matching the quality of my original order. It’s a shame because my first experience was excellent, but after two disappointing orders, I don’t think I’ll be ordering from them again”

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Posted 2 months ago

Good Evening Elena We are sorry that you had issues with the latest order. Our Customer Care team will be in touch with you to resolve the issue for you. Our sincerest apologies again. Best Regards. Bob

Posted 2 months ago

“I received a wrong order but it was dealt with and resolved qui”

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Posted 7 months ago

“When the item arrived, late due to courier problems, tried goose pillows, not for me, perhaps someone likes a soft pillow, having back and neck problems, not the solution.”

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Posted 1 year ago

“The sheets and Oxford style pillowcases I ordered were of good quality. However, the bag pillowcases were a different size from what was advertised on the website. The company has been helpful in arranging a return.”

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Posted 1 year ago

“I have always given you a good review but this time I was not happy. I bought some .light grey towels and when I received them they di t look grey, I complained but was told that was the colour I ordered light grey. They were definitely not grey more like a brown colour. Anyway I was left with them. No offer of returning them.”

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Posted 1 year ago

“The good I ordered were delivered and if good quality. However, when I noticed I actually needed extra deep fitted sheets versus normal, I immediately send a message through the platform used by the vendor. This was within hours after buying. They never responded and probably didn’t even read it, hence I received the wrong sheets. I made the mistake in my order but why do you offer a messaging platform but don’t even read or act on it? I would have give 5 if the service would have been proper instead of lousy”

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Posted 1 year ago

“5 star for value for money but only 1 star for customer service. 2 percale fitted sheets ordered, 2 fitted sheets delivered, both in percale packaging except one is not percale fabric. Customer services were patronising, despite me explaining the issue and sending pictures showing the difference in the fabric used for each sheet. They asked for additional pictures of the care label and bag of the non-percale sheet. Because the labels on the sheet and bag were marked percale they emailed me to tell me it actually is a percale sheet. I explained again to them that percale is a flat weave whereas this sheet (whatever the label says), is a twill-satin type weave. I feel cross at being treated like an idiot. Ten emails have been exchanged so far, each message from customer services asks for another small piece of information which I could have provided in a single responce, rather than in dribs and drabs. After ten messages I still haven't recieved a return label! Although I remain hopeful the label will arrive very soon.”

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Posted 1 year ago

“Slow delivery.”

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Posted 1 year ago

Good Afternoon Sarah Thank you for your feedback. You placed your order on Saturday 24th August on a free delivery service, which has a delivery time of 3-7 working days. We are closed on the weekends, so the order was processed on Monday 26th August and dispatch via Royal Mail on Tuesday 27th August. The tracking shows that the delivery was made on Sunday 1st September. This is within the delivery timeline of 3-7 working days. If you have any further queries, then just let me know. Best Regards. Bob

Posted 1 year ago

“The products are good. The ordering and paying is hard work if you want to pay by bacs. You loose the money. So then it takes a lot longer to get your products. If you pay by card then it is a lot easier and quicker.”

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Posted 2 years ago

“Quality of towel is good but sent the wrong colour.”

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Posted 2 years ago

Good Afternoon Paul Thank you for your order. I am very sorry to hear that there was issue with your order. We cannot find any communication from yourself about this issue on our system. We have therefore emailed you to try and resolve this issue. Best Regards. Bob

Posted 2 years ago

“4 cushion refills arrived with 2 of them faulty 1 of them the seam was not finished off properly & another had a small tear so had to repair before i could use them”

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Posted 2 years ago

“£36 for a box delivery to Northern Ireland. Not even when I bought a whole kitchen I paid that much.”

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Posted 2 years ago

“Ordering straightforward and delivery is quick but - First order: 4 of 10 pack of pillow cases were of a different ‘type’ (4 plain cotton compared to 6 with a ‘sheen’). All allegedly of the same type at order but told it may be a different batch(?). Returned, awaiting replacement. - second order: ordered 2 sets of bamboo/cotton hand towels. In one set each of six the towels was stained or marked. Awaiting response to return them and get a replacement. Somewhat disappointing. On the positive note I did accidentally over-order and decided on different pillows and they arranged return for refund.”

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Posted 2 years ago

The customer contacted us with the issues which we apologised for and resolved straight away by arranging a free return and a refund. Bob

Posted 2 years ago

“A little disappointed with the quality of the finish of the cushion inners, we thought we'd give you a try but we can get them individually wrapped for the same price for retail resale in our shop. Thank you very much for supplying your goods very swiftly.”

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Posted 2 years ago

We are sorry to hear that you are not happy with the Cushion Pads. Please email us with pictures and we will try to and resolve the issue for you. Bob

Posted 2 years ago

“Ordered duvet, pillows, sheet and pillowcases for my holiday cottage. Duvet and pillows are okay. Sheet much thinner than expected but the pillowcases were absolutely terrible and had to be sent back. The stitching was all over the place, with overstitching an absolute mess and lots of loose threads. After several emails back and forth they did accept me sending them back and refunding although I'm yet to receive it. I won't be ordering from them again.”

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Posted 2 years ago

The customer emailed in on the afternoon of 11th February complaining about the pillowcases. We replied to her straight away and within one day, we had arranged a free return for the pillowcases and a full refund has been given to her for the pillowcases. Bob

Posted 2 years ago

“These tea towels are pleasant to use and absorb the water well, but I ordered Blue to match my kitchen and got green and one of the tea towels must have had a faulty machine as the thread is very badly looped on one side. All in all I won't be buying anything from you again. Liz Carter”

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Posted 2 years ago

Hi Elizabeth, Thank you for your feedback. Please accept our sincerest apologies for the faulty product, I will get your order fully refunded. I would just like to make you aware though that the blue kitchen cloths are actually out of stock and you have ordered green as per your invoice. You ordered online and it clearly states online that blue is out of stock. Any how we will still fully refund you as there is a manufacturing fault with one of them. Kind Regards Bob Marketing Manager

Posted 2 years ago

“some towels had threads showing had towels from you before that were fine”

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Posted 2 years ago

Dear Angela I'm sorry about the loose thread issues. It seems you may have had an off batch. Please could you contact us with your order number and we will look into sending some replacements? Thanks and apologies again Bob

Posted 2 years ago

“goods arrived in said time. The product was not good value but acceptable”

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Posted 3 years ago

British Wholesales is rated 4.8 based on 1,171 reviews