British Wholesales Reviews

Name: British Wholesales
Rating: 4.77

4.8 Rating 996 Reviews

95 %

of reviewers recommend British Wholesales

Company Reviews

Metrics

4.8

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

British Wholesales 5 star review on 22nd November 2024

Phil Dowsing

British Wholesales 5 star review on 15th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sheets and Oxford style pillowcases I ordered were of good quality. However, the bag pillowcases were a different size from what was advertised on the website. The company has been helpful in arranging a return.”

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Posted 2 weeks ago

“I have always given you a good review but this time I was not happy. I bought some .light grey towels and when I received them they di t look grey, I complained but was told that was the colour I ordered light grey. They were definitely not grey more like a brown colour. Anyway I was left with them. No offer of returning them.”

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Posted 1 month ago

“The good I ordered were delivered and if good quality. However, when I noticed I actually needed extra deep fitted sheets versus normal, I immediately send a message through the platform used by the vendor. This was within hours after buying. They never responded and probably didn’t even read it, hence I received the wrong sheets. I made the mistake in my order but why do you offer a messaging platform but don’t even read or act on it? I would have give 5 if the service would have been proper instead of lousy”

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Posted 3 months ago

“5 star for value for money but only 1 star for customer service. 2 percale fitted sheets ordered, 2 fitted sheets delivered, both in percale packaging except one is not percale fabric. Customer services were patronising, despite me explaining the issue and sending pictures showing the difference in the fabric used for each sheet. They asked for additional pictures of the care label and bag of the non-percale sheet. Because the labels on the sheet and bag were marked percale they emailed me to tell me it actually is a percale sheet. I explained again to them that percale is a flat weave whereas this sheet (whatever the label says), is a twill-satin type weave. I feel cross at being treated like an idiot. Ten emails have been exchanged so far, each message from customer services asks for another small piece of information which I could have provided in a single responce, rather than in dribs and drabs. After ten messages I still haven't recieved a return label! Although I remain hopeful the label will arrive very soon.”

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Posted 8 months ago

“Slow delivery.”

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Posted 9 months ago

Good Afternoon Sarah Thank you for your feedback. You placed your order on Saturday 24th August on a free delivery service, which has a delivery time of 3-7 working days. We are closed on the weekends, so the order was processed on Monday 26th August and dispatch via Royal Mail on Tuesday 27th August. The tracking shows that the delivery was made on Sunday 1st September. This is within the delivery timeline of 3-7 working days. If you have any further queries, then just let me know. Best Regards. Bob

Posted 9 months ago

“The products are good. The ordering and paying is hard work if you want to pay by bacs. You loose the money. So then it takes a lot longer to get your products. If you pay by card then it is a lot easier and quicker.”

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Posted 11 months ago

“Quality of towel is good but sent the wrong colour.”

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Posted 11 months ago

Good Afternoon Paul Thank you for your order. I am very sorry to hear that there was issue with your order. We cannot find any communication from yourself about this issue on our system. We have therefore emailed you to try and resolve this issue. Best Regards. Bob

Posted 11 months ago

“4 cushion refills arrived with 2 of them faulty 1 of them the seam was not finished off properly & another had a small tear so had to repair before i could use them”

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Posted 11 months ago

“£36 for a box delivery to Northern Ireland. Not even when I bought a whole kitchen I paid that much.”

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Posted 1 year ago

“Ordering straightforward and delivery is quick but - First order: 4 of 10 pack of pillow cases were of a different ‘type’ (4 plain cotton compared to 6 with a ‘sheen’). All allegedly of the same type at order but told it may be a different batch(?). Returned, awaiting replacement. - second order: ordered 2 sets of bamboo/cotton hand towels. In one set each of six the towels was stained or marked. Awaiting response to return them and get a replacement. Somewhat disappointing. On the positive note I did accidentally over-order and decided on different pillows and they arranged return for refund.”

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Posted 1 year ago

The customer contacted us with the issues which we apologised for and resolved straight away by arranging a free return and a refund. Bob

Posted 1 year ago

“A little disappointed with the quality of the finish of the cushion inners, we thought we'd give you a try but we can get them individually wrapped for the same price for retail resale in our shop. Thank you very much for supplying your goods very swiftly.”

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Posted 1 year ago

We are sorry to hear that you are not happy with the Cushion Pads. Please email us with pictures and we will try to and resolve the issue for you. Bob

Posted 1 year ago

“Ordered duvet, pillows, sheet and pillowcases for my holiday cottage. Duvet and pillows are okay. Sheet much thinner than expected but the pillowcases were absolutely terrible and had to be sent back. The stitching was all over the place, with overstitching an absolute mess and lots of loose threads. After several emails back and forth they did accept me sending them back and refunding although I'm yet to receive it. I won't be ordering from them again.”

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Posted 1 year ago

The customer emailed in on the afternoon of 11th February complaining about the pillowcases. We replied to her straight away and within one day, we had arranged a free return for the pillowcases and a full refund has been given to her for the pillowcases. Bob

Posted 1 year ago

“These tea towels are pleasant to use and absorb the water well, but I ordered Blue to match my kitchen and got green and one of the tea towels must have had a faulty machine as the thread is very badly looped on one side. All in all I won't be buying anything from you again. Liz Carter”

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Posted 1 year ago

Hi Elizabeth, Thank you for your feedback. Please accept our sincerest apologies for the faulty product, I will get your order fully refunded. I would just like to make you aware though that the blue kitchen cloths are actually out of stock and you have ordered green as per your invoice. You ordered online and it clearly states online that blue is out of stock. Any how we will still fully refund you as there is a manufacturing fault with one of them. Kind Regards Bob Marketing Manager

Posted 1 year ago

“some towels had threads showing had towels from you before that were fine”

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Posted 1 year ago

Dear Angela I'm sorry about the loose thread issues. It seems you may have had an off batch. Please could you contact us with your order number and we will look into sending some replacements? Thanks and apologies again Bob

Posted 1 year ago

“goods arrived in said time. The product was not good value but acceptable”

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Posted 1 year ago

“The towels I ordered were a great disappointment. The size and colour are good but the colour ran very badly when I washed them and bits of fluff get stuck on anything they touch. The towels do not dry the skin either.”

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Posted 1 year ago

We appreciate you taking the time to share your feedback about the towels you purchased. We are sorry to hear that your experience with our towels fell short of your expectations, and we apologize for any disappointment or inconvenience caused. We strive to provide towels that not only meet the desired size and color requirements but also maintain their quality after washing. We sincerely apologize for the color running issue you encountered. This is not a typical characteristic of our towels, and we understand how frustrating it can be. We will investigate this matter further to determine the cause and take necessary steps to prevent such occurrences in the future. Additionally, we apologize for the fluff that seems to stick to other surfaces. We understand the inconvenience this can cause, and we apologize for any frustration it may have caused you. Our towels typically undergo a rigorous quality control process to minimize lint and ensure they are of high quality. However, it seems that there may have been a lapse in this case, and we will address this issue with our manufacturing team to prevent it from happening again. Regarding the towels' drying capability, we regret to hear that they did not meet your expectations. We take your feedback seriously and will use it to reassess our product offerings and make necessary improvements to enhance the drying efficiency of our towels. We genuinely appreciate your feedback as it helps us improve our products and services. We value your satisfaction as our customer, and we would like to make things right for you. Please contact our customer service department with your order details, and we will gladly assist you in finding a suitable resolution, whether it be a replacement, refund, or any other appropriate solution. Once again, we apologize for any inconvenience caused, and we thank you for bringing these matters to our attention. We remain committed to delivering products that meet the expectations of our customers, and we hope to have the opportunity to regain your trust.

Posted 1 year ago

“Arrived with a green pen mark on the pillow case”

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Posted 4 years ago

Dear Customer, Apologies for the issue you had with your free sample pillowcase. I can assure you that this will be resolved with the quality care team. Regards, MB

Posted 4 years ago

“The towels were a poor imitation on the real thing. they were cotton but loose weave rather than the close weave of the real thing.”

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Posted 4 years ago

“Excellent table cloths. Top quality. Shame the order was sent all wrong. Then I was made by the company on the phone to open every single package to check, and that meant re wrapping to return, which was a pain I could have done without. The packaging was clear - and staff just were not paying attention. Collected the next day for return and waiting for the correct order to be returned. It would have been a 5 star had the order been correct. Mistakes happen. In this case, a silly mistake.”

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Posted 4 years ago

“Service and delivery was excellent, however the cushions I ordered were slightly disappointing. They were only slightly cheaper (~40p) than the higher quality high street option. The size was also smaller than anticipated, and although they were 16inches when completely flat they did not fill the cushion cover as well as the 16 inch high street option. I would recommend ordering a size up.”

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Posted 5 years ago

British Wholesales is rated 4.8 based on 996 reviews