British Wholesales Reviews

Name: British Wholesales
Rating: 4.78

4.8 Rating 834 Reviews

95 %

of reviewers recommend British Wholesales

Company Reviews

Metrics

4.8

Based on 834 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

British Wholesales 5 star review on 19th August 2023

Linda Griffiths

British Wholesales 5 star review on 6th May 2023

Katie Eneas

British Wholesales 5 star review on 14th February 2023

Magdalena Zemancikova

British Wholesales 5 star review on 2nd July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering straightforward and delivery is quick but - First order: 4 of 10 pack of pillow cases were of a different ‘type’ (4 plain cotton compared to 6 with a ‘sheen’). All allegedly of the same type at order but told it may be a different batch(?). Returned, awaiting replacement. - second order: ordered 2 sets of bamboo/cotton hand towels. In one set each of six the towels was stained or marked. Awaiting response to return them and get a replacement. Somewhat disappointing. On the positive note I did accidentally over-order and decided on different pillows and they arranged return for refund.”

Helpful Report

Posted 2 months ago

The customer contacted us with the issues which we apologised for and resolved straight away by arranging a free return and a refund. Bob

Posted 1 month ago

“A little disappointed with the quality of the finish of the cushion inners, we thought we'd give you a try but we can get them individually wrapped for the same price for retail resale in our shop. Thank you very much for supplying your goods very swiftly.”

Helpful Report

Posted 2 months ago

We are sorry to hear that you are not happy with the Cushion Pads. Please email us with pictures and we will try to and resolve the issue for you. Bob

Posted 2 months ago

“Ordered duvet, pillows, sheet and pillowcases for my holiday cottage. Duvet and pillows are okay. Sheet much thinner than expected but the pillowcases were absolutely terrible and had to be sent back. The stitching was all over the place, with overstitching an absolute mess and lots of loose threads. After several emails back and forth they did accept me sending them back and refunding although I'm yet to receive it. I won't be ordering from them again.”

Helpful Report

Posted 2 months ago

The customer emailed in on the afternoon of 11th February complaining about the pillowcases. We replied to her straight away and within one day, we had arranged a free return for the pillowcases and a full refund has been given to her for the pillowcases. Bob

Posted 2 months ago

“These tea towels are pleasant to use and absorb the water well, but I ordered Blue to match my kitchen and got green and one of the tea towels must have had a faulty machine as the thread is very badly looped on one side. All in all I won't be buying anything from you again. Liz Carter”

Helpful Report

Posted 3 months ago

Hi Elizabeth, Thank you for your feedback. Please accept our sincerest apologies for the faulty product, I will get your order fully refunded. I would just like to make you aware though that the blue kitchen cloths are actually out of stock and you have ordered green as per your invoice. You ordered online and it clearly states online that blue is out of stock. Any how we will still fully refund you as there is a manufacturing fault with one of them. Kind Regards Bob Marketing Manager

Posted 3 months ago

“some towels had threads showing had towels from you before that were fine”

Helpful Report

Posted 7 months ago

Dear Angela I'm sorry about the loose thread issues. It seems you may have had an off batch. Please could you contact us with your order number and we will look into sending some replacements? Thanks and apologies again Bob

Posted 6 months ago

“goods arrived in said time. The product was not good value but acceptable”

Helpful Report

Posted 8 months ago

“The towels I ordered were a great disappointment. The size and colour are good but the colour ran very badly when I washed them and bits of fluff get stuck on anything they touch. The towels do not dry the skin either.”

Helpful Report

Posted 9 months ago

We appreciate you taking the time to share your feedback about the towels you purchased. We are sorry to hear that your experience with our towels fell short of your expectations, and we apologize for any disappointment or inconvenience caused. We strive to provide towels that not only meet the desired size and color requirements but also maintain their quality after washing. We sincerely apologize for the color running issue you encountered. This is not a typical characteristic of our towels, and we understand how frustrating it can be. We will investigate this matter further to determine the cause and take necessary steps to prevent such occurrences in the future. Additionally, we apologize for the fluff that seems to stick to other surfaces. We understand the inconvenience this can cause, and we apologize for any frustration it may have caused you. Our towels typically undergo a rigorous quality control process to minimize lint and ensure they are of high quality. However, it seems that there may have been a lapse in this case, and we will address this issue with our manufacturing team to prevent it from happening again. Regarding the towels' drying capability, we regret to hear that they did not meet your expectations. We take your feedback seriously and will use it to reassess our product offerings and make necessary improvements to enhance the drying efficiency of our towels. We genuinely appreciate your feedback as it helps us improve our products and services. We value your satisfaction as our customer, and we would like to make things right for you. Please contact our customer service department with your order details, and we will gladly assist you in finding a suitable resolution, whether it be a replacement, refund, or any other appropriate solution. Once again, we apologize for any inconvenience caused, and we thank you for bringing these matters to our attention. We remain committed to delivering products that meet the expectations of our customers, and we hope to have the opportunity to regain your trust.

Posted 9 months ago

“Arrived with a green pen mark on the pillow case”

Helpful Report

Posted 2 years ago

Dear Customer, Apologies for the issue you had with your free sample pillowcase. I can assure you that this will be resolved with the quality care team. Regards, MB

Posted 2 years ago

“The towels were a poor imitation on the real thing. they were cotton but loose weave rather than the close weave of the real thing.”

Helpful Report

Posted 3 years ago

“Excellent table cloths. Top quality. Shame the order was sent all wrong. Then I was made by the company on the phone to open every single package to check, and that meant re wrapping to return, which was a pain I could have done without. The packaging was clear - and staff just were not paying attention. Collected the next day for return and waiting for the correct order to be returned. It would have been a 5 star had the order been correct. Mistakes happen. In this case, a silly mistake.”

Helpful Report

Posted 3 years ago

“Service and delivery was excellent, however the cushions I ordered were slightly disappointing. They were only slightly cheaper (~40p) than the higher quality high street option. The size was also smaller than anticipated, and although they were 16inches when completely flat they did not fill the cushion cover as well as the 16 inch high street option. I would recommend ordering a size up.”

Helpful Report

Posted 3 years ago

“Very happy with the towels but would not recommend the cushions. The corners are all empty.”

Helpful Report

Posted 4 years ago

“I am happy with the service I received. My order arrived promptly. Initially I was pleased with the items I ordered but held off writing a review until I had washed said items. Despite washing the sheets at 30C instead of the suggested 40C on the label, they have shrunk quite considerably which is very disappointing.”

Helpful Report

Posted 4 years ago

Dear Robyn, Im sorry to hear about the issue you've had with the said product. This normally doesn't happen when washed according to the instructions as our products are used in laundries across the country. However, I can offer a refund of the item in question if you like? Please let me know. Thanks

Posted 4 years ago

“Fluff everywhere far to small for 42 inch chest male. Cannot believe it will last long. In fact already looking for sus table replacements.”

Helpful Report

Posted 4 years ago

British Wholesales is rated 4.8 based on 834 reviews