Name: British Wholesales
Rating: 4.77

“Poor customer service. Ordered a complete set of towels and robes in silver. Towels are dusky pink and robes are grey.”

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Posted 1 day ago

Hi Paula, Thank you for your feedback. Please accept our sincerest apologies for the issue you have had with our towels. Sometimes due to pc screens the colour doesn't always match up with the actual product when seen in person. Also just to mention our robes do not match with our towels range as they are completely different ranges. Even the quality will be different as the weights of the items vary. It also states on our website (on the towels page) the following - "Please note : images are for illustration purposes only. Whilst all care has been taken to display the accurate colour shade, factors such as monitor displays and new towel batches may have an impact on how the colour shade is displayed. If in doubt, please order a free face cloth sample." If you are not satisfied with the products please feel free to return all the towels for a full refund. Please just get in touch with our customer services team. Best Regards Bob Marketing Manager

Posted 1 day ago

Hi Paula, Thank you for your feedback. Please accept our sincerest apologies for the issue you have had with our towels. Sometimes due to pc screens the colour doesn't always match up with the actual product when seen in person. Also just to mention our robes do not match with our towels range as they are completely different ranges. Even the quality will be different as the weights of the items vary. It also states on our website (on the towels page) the following - "Please note : images are for illustration purposes only. Whilst all care has been taken to display the accurate colour shade, factors such as monitor displays and new towel batches may have an impact on how the colour shade is displayed. If in doubt, please order a free face cloth sample." If you are not satisfied with the products please feel free to return all the towels for a full refund. Please just get in touch with our customer services team. Best Regards Bob Marketing Manager

Posted 1 day ago

“Very pleased with my order. Quality very good and delivery on schedule”

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Posted 1 week ago

“I found the ease of choosing the bedding I wanted for the summer from the huge selection offered from the web site. As Is never used this site before, I only ordered two sets of sheets and pillow cases, just to try them out. A few days later they were delivered, they are BEAUTIFUL, so much so, I immediately ordered more doubles and for my eldest son king sized. From the ease of using the ordering and paying to the speedy delivery, I can't rate this company highly enough”

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Posted 2 weeks ago

“The sheets and Oxford style pillowcases I ordered were of good quality. However, the bag pillowcases were a different size from what was advertised on the website. The company has been helpful in arranging a return.”

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Posted 2 weeks ago

“Very happy with these. Great value for money and still nice and plump.”

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Posted 2 weeks ago

“Good value and good service”

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Posted 2 weeks ago

“Good products; good prices!”

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Posted 3 weeks ago

“easy to order, easy to collect at our post office”

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Posted 3 weeks ago

“They are very helpful and easy to comminicate anytime you want it”

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Posted 1 month ago

“I have always given you a good review but this time I was not happy. I bought some .light grey towels and when I received them they di t look grey, I complained but was told that was the colour I ordered light grey. They were definitely not grey more like a brown colour. Anyway I was left with them. No offer of returning them.”

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Posted 1 month ago

“Great products and very fast delivery. Excellent prices & quality!”

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Posted 1 month ago

“Ordered 2 pillows. As described. Excellent communication. Quick delivery. Recommended”

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Posted 1 month ago

“Absolutely fantastic quality. Great price and all arrived on time !”

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Posted 1 month ago

“Pillow cases are of good quality and not expensive”

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Posted 1 month ago

“I have used this Firm for the first time and I am very pleased with their service”

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Posted 1 month ago

“Very happy with order”

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Posted 1 month ago

“Lovely products, was disappointed by the amount of non-recyclable plastic waste that came with the products. Apart from that, very happy with the items.”

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Posted 1 month ago

“We bought a couple of hundred of each of the following items: towells, pillows, pillow cases and blankets from them and found British Wholesales to be fast, realiable, easy to communicate with and everything arrived on time. Dealing with British Wholesale has been a good purchasing experience.”

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Posted 1 month ago

“I ordered 12 bath sheets, 12 hand towels, 12 face cloths and 4 bath mats in white. They were Premium Double Yarn Towels - 600 GSM. A couple of the towels have small marks that won't wash out. Not a big deal as they are to be used in a domestic setting, but would have preferred not to have marks. The price was so competitive I'm not going to worry. The quality for the price is outstanding. I have only washed through once so far. Not much fluff in the tumble dryer and they are absorbing well and drying on the heated towel rail within an hour after use. If you need a lot of towels, this is the place to go. Highly recommend.”

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Posted 2 months ago

“I have purchased from British Wholesales on numerous occasions and always found the products excellent. Ordering is easy and the web site easy to navigate. Delivery has always been speedy and straightforward. I am very pleased with my recent order. Great. Thank you.”

Helpful Report

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

British Wholesales Reviews