“Excellent service when through no fault of their own my package didn’t arrive and they immediately sent a replacement out via a different delivery service.”
“An exellent company to deal with the lady i spoke was very helpfull and pleasent on the phone . And the next day service was brilliant .Will definetly order from Boston seeds again :-)”
“Although I bought the seeds via B&Q I contacted Boston seeds about a seed spreader and they could not have been more helpful and arranged for it to be included with my seed order,saving additional postage 👍”
“Happy with the product - but would prefer an option to pay not to use EVRI as a delivery service. They are renowned for being awful, and this time it was only as bad as the delivery arriving after 8pm at night when the time slot was 2-4pm; but having had lost and extremely delayed deliveries with them it is now becoming a factor in who I choose to purchase with; so one-star lost for the choice of courier/delayed delivery.”
Hi Paul,
Thank you for taking the time to leave us a review.
We do use a range of different couriers, so if you preferred us not to use EVRI please let us know at the time of order and we can arrange this for you.
Best wishes,
Jenna
“Before ordering i went on the website to ask for advice on which grass seed would be best for my gardens type of soil. Within the hour i had a reply. I ordered my seed and it was delivered the next day, brilliant. I've used Boston seeds previously and can't fault them”
“Excellent. It's the first time I have bought seed from Bostons. Ordered it a 10:30 on the Monday and it was delivered by 12:00 on the Tuesday.. fantastic service.
Only just sown it so don't know the quality yet but no reason to think it won't be good.”
“My initial order did not arrive as they ran out of stock. I then phoned as nothing heard for a few days re delivery only to be told my order had somehow got stuck in the system & they would order it again with urgent delivery at no further cost. Seeds arrived on the Saturday as indicated but no preadvice of delivery. In the end all good, so cannot fault on product or how they handled it. However, had I not phoned, would I still be waiting now?”
Hi Maurice, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you have any queries about your order please contact our Customer Service directly and they will resolve this for you.
best wishes, Jenna
