Hi David,
Thank you for taking the time to leave your review. I’m sorry to see that your parcel has not yet arrived within the expected timescale.
Please be assured we are working with our couriers to resolve the issue as quickly as possible. Your satisfaction is very important to us, and we will do everything we can to ensure your order reaches you promptly.
Hi Mark,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see from our records that we refunded your order in full in recognition of the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
“The female who handled my order was 1st Class and I was delighted to speak with her. The order arrived the next day. I have overseeded my lawn and the Winter seedling has germated and new shoots of grass is lovely.”
“Autumn of last year I purchased lawn seed and sowed it late September as my existing lawn had suffered the hot summer. Germination was excellent and my lawn looks lovely now . I have recently purchased a granular fertiliser and will give my lawn a feed late march . I will certainly use Boston seeds for my lawn products in the future . Many thanks”
“I have not used the seed yet, too cold, I am waiting for April however the service and delivery from Boston seeds was first class and I thoroughly recommend them.”
