Hi Ashley, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by refunding your delivery charge. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Excellent website
Lady who served me was really helpful and very quick at getting my seeds will be back soon as I need some more
Kind regards Phillip”
“Got the pack within days of ordering, followed the instructions but 3 weeks later not much grass sprouting so a bit disappointed, let’s hope in a few more weeks things might get better.”
HI Richard,
Many thanks for taking the time to leave us a review.
I have looked into your order and can see that this was for the Premier lawn seed.
At this time of year, the ground temperature is cooler than ideal for the seeds to germinate, so they will always take a bit longer.
I would advise giving these another couple of weeks, and I hope by then you will see signs of germination.
We would not suggest watering at this time of year, as we are getting regular rainfall and dews in the mornings and evenings.
Each time you manually water the area you are bringing the soil temperature down and therefore hindering the germination process.
If this has still not established, please get back in contact with me with some photos, and I will be happy to advise further.
Best wishes, Jenna
“Nice clear website, lots of relevant information on their range of grass seeds, staff were very knowledgeable and helpful. My grass is already growing”
