“This is the second time I have ordered from Boston Seeds. Everything is always spot on, easy to navigate their website and super fast next day delivery. I would recommend Boston Seeds for any of your garden projects đź‘Ť”
Hi Rodel, thank you for your review. I can see your parcel was delivered on the 1st April and was therefore delivered on our next day service as stated when you placed your order.
We do use a range of different couriers, so if you want this to be on another courier for your next order, please contact our customer service directly, and they can arrange this for you.
Best wishes, Jenna
“The service was good but the sack had a slit which had been taped up but didn’t notice until I went to use it. I hoped it was the delivery service who slit it as I hoped it hadn’t left you like that”
Hi Caroline,
Thank you for taking the time to leave us a review.
I can assure you that this would not have left our warehouse damaged.
If you have any further queries, please get in touch with our customer service directly, and they will be able to resolve this for you.
Best wishes, Jenna
“Tuesday - Ordered 20kg of premium seed and 20kg of shade tolerant seed.
Wednesday - Arrived on a next day service 20kg Premium seed labeled correctly with the seed mix content. However the 2 x 10kg bags which arrived with it had no seed mix content label on it and absolutely no indication of what mix was inside the bags so was completely unusable.
We are a lawncare business and had scheduled a large lawn renovation job for the following day (Thursday) which we needed the shade tolerant seed for, on the basis of your overnight delivery service.
No apology, just told that the labels must have "come off in transit". We've been ordering seed in reasonably large quantities for 20 years from other suppliers and "never" has a label come off in transit. (The label on the Premium bag was actually "glued" to the bag).
Due to the failure to supply as promised, and now with absolutely no chance of getting delivery from another supplier I was therefore forced to drive 100 mile round trip that evening to pick up some correct seed from an industry colleague.
I was promised by Boston Seeds that the unbranded stock would be collected by courier and replacement stock would be delivered next day (Friday).
The totally useless unbranded stock was collected by a courier on the Friday but strangely they didnt have the "replacement stock". The replacement stock eventually arrived "Sunday" PM by a different courier ... when we were closed.
Would I order again, no as I need a more reliable supplier.
Any apology offered ... no.”
Hello, Thank you for taking the time to leave us a review.
I am sorry to see that your parcel wasn’t delivered with the green identification labels and unfortunately have come off in transit. We would not be able to release these from our store without having these on the bags.
This does happen occasionally and unfortunately this has happened with your order. I can see that you contacted us straight away and we rectified this swiftly by arranging new seed to be sent that day and collecting the unlabelled seed.
The new seed was dispatched again on on a next working day service but I can see was delayed with DHL. Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order, and do clearly state on our delivery page that we can not be held responsible for delays with the couriers. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you have any further queries please contact our customer service team directly.
Best wishes, Jenna
“Excellent service with an email explaining a slight delay to delivery and reasons why. Product as described and in good condition. So all good!
Maybe consider another delivery company as requiring a signature for a bag of grass seeds seems a bit of overkill?”
