“I received my fertiliser and grass seed promptly (as always) but have issues with the bag the grass seed came in .The material is not as usual and the material is stiff and brittle .When the bag is moved it breaks and spill quantities of seed on the ground .I have lost quite a quantity of seed and are for ever taping over the splits when they occur .”
Hi David,
Thank you for taking the time to leave your review. I am sorry to hear about the issue with the bag. I can confirm that this has already been noticed within our warehouse, and we have actively gone back to the supplier about this.
We are looking at the most recent bags we have had made and are also looking at improving the stitching on these.
If you would like to contact our customer service team, we will be happy to rectify this issue for you.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best regards, Jenna
Posted 1 month ago
Hi David,
Thank you for taking the time to leave your review. I am sorry to hear about the issue with the bag. I can confirm that this has already been noticed within our warehouse, and we have actively gone back to the supplier about this.
We are looking at the most recent bags we have had made and are also looking at improving the stitching on these.
If you would like to contact our customer service team, we will be happy to rectify this issue for you.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best regards, Jenna
“Prompt reloable service - just waiting for the weather to wam up slightly and looking forward to sowing the seeds and looking forward to my new lawn.”
“Ordering the seed we needed was eady on the web and the calculator was very useful. Delivery was excellent . Here within 48 hours. Tutorials and advice on steps for creating our new lawn much apprecuated”
Hi Michael,
Thank you for leaving us a great review. We are grateful to you for sparing the time to write this. We are so pleased to hear you are happy with our products and services.
Best wishes, Jenna
Thank you so much for your review. We are very appreciative of your lovely feedback and compliments. We look forward to dealing with you in the future.
Best wishes, Jenna
“Excellent products,with good advice from experienced staff, any issues are corrected
Promptly, top rate after service ,
Thanks for your help Bethany,”
Hi Neil,
Thank you for leaving us a great review. We are grateful to you for sparing the time to write this. We are so pleased to hear you are happy with our products and services.
Best wishes, Jenna
“The order was received very quickly and in good condition. The grass has germinated quickly and is looking good.
I was very pleased with the service.”
Hi Huw,
Thank you for leaving us a great review. We are grateful to you for sparing the time to write this. We are so pleased to hear you are happy with our products and services.
Best wishes, Jenna
