“My grass seed was delayed but the company were good enough to contact me to let me know and gave a revised delivery date. You can tell a lot from a business that when things don’t quite go to plan they do their best to sort it.”
“Evri have nor yet delivered it! They have apologised for being late but have yet to give me a delivery date. Royal Mail would be a better courier for a small packet of seeds”
Hi Keith, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“It seems you dispatched the items on time on the next day delivery service but the delivery agent has been totally hopeless. Every day saying they’re delivering, but then cancelling and even claiming they left calling cards at a 24/7 manned address. All lies by the delivery company - but no point has Boston seeds followed up on these delays and I have chased.”
Hi, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Excellent delivery arrived when said. No rips in packaging. Good service from Boston seeds would highly recommend and use again. Thank you very much.”
“I filled in the quantity I wished to order, then changed my mind so came out of the form and the website. I re-entered the website and ordered the required amount but after I had submitted my details and paid, the original order was also there so I ended up with almost twice the required amount I required. Most annoying.”
Hi David, thank you for taking the time to leave your review. I’m sorry to see that you have had issues when ordering.
If you wanted to contact our customer service team directly, they would be able to help with collecting the items you no longer need and processing a refund for you.
Best wishes, Jenna
Hi Dale, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see that our couriers are showing this as delivered on the 8th, with a clear picture of the property. If this still can not be located, please contact our customer service team directly, and they will be able to follow this up further for you.
Best wishes, Jenna
Hi John, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by refunding your delivery charges. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“I ordered specifically because the shop advertised next‑day delivery and had good reviews, but my experience has been the complete opposite. It has now been a full week since I placed my order and there is still no sign of the parcel, nor have I been given a tracking number. My holiday is only a week away, and this delay means I may miss my ideal seeding time. Very disappointed with the lack of communication and the failure to deliver what was promised.”
Hi Junpeng, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
