“I ordered 100 wild garlic bulbs, had to chase the order. Was told the bulbs were out of stock but my order would be satisfied with new stock and arrive on schedule. Received another email telling me they'd be posted out that day. Then the following day an email said they were out of stock again... I've received a refund but why tell me items had been posted when they hadnt? We'd arranged a community planting event for school kids to make a wild garlic patch and we had to cancel. I won't be trusting this company again.”
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see from our records that we refunded your order in full in recognition of the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
“Excellent service again, great price for the seeds and advice given about overseeding,
Customer service is 10/10, seeds where lost or damaged in the post, they didn’t arrived on the date given, called customer service and a new delivery was arranged this time they arrived as promised.”
“All very good service, arrived well packaged everything intact. Wasnt quite sure which items to use with each condition, or season but most must be after spring and no frosts. I am a domestic user and just trying to repair my lawn. Not sure how long the 1L bottles will last compared to powder, but at least no problems, but happy with Boston seeds.”
“I would rate service as good - website was great to navigate; ordering was very straight forward.
I ordered on a Friday evening so would expect next day delivery to be Tuesday - it was actually Wednesday- no great issue for me but not what is promised”
Hi Jim,
Thank you for your wonderful review. I will share your feedback with the rest of our team.
I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
Best wishes, Jenna
“I paid by PayPal. But have recently moved and forgotten to change my address. Lovely lady on the phone sorted it for me and the horse herb seeds arrived at new address no problem. Fabulous company to deal with. Been a customer for many years. Never had a problem. Seeds are great too”
“The plants arrived well packed and in good condition. As they are plug plants I have potted them up to ensure they are bigger when I plant the out in the garden.”
