“Good advice didn't try to sell you more than you needed. Issue was with DX the delivery company as sat in all day waiting for it as it was showing on their tracker out for delivery only to fine at 4.40pm it had been taken off the van in the morning without the system being updated so travelled 2 miles myself to pick it up and as a result lost nearly a days work.”
“Yes always good service - kept in touch re slight delay in availability but because of prompt communication I have no issues about the slight delay.
Quality of seed is excellent!”
“I placed my order on 2nd of May (order number 744831) and it mentioned next working day delivery. But it only arrived yesterday, 10th.
A shame because I thought the website was good and helpful and the choice and prices were good too. Evri let you down!”
Hi Rick, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by refunding your delivery charges. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Wilson, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
