“Poor communication from complaint, looked like a standard AI response. Two queries met by the same response which was more to get me to move on despite being a customer for many years. Germination rates poor even with factoring a challenging spring re weather. Delivery delayed at the 11th hour (after it was scheduled to land), then not delivered for another three days. Spent circa £1k this spring but will take business elsewhere going forward. Disappointing.”
Hi, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I have contacted you directly to discuss this further and if there is anything in the future we can help with I will be happy to help.
I can assure you that none of our replied are AI generated. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“The Boston Seeds website was a pleasure to browse. The detailed sections on the wildflower seed mix packages were very helpful and informative. Ordering was simple and straightforward, having followed the advice on seed quantities / coverage. The seeds arrived within the specified timeframe in strong resealable packages. All in all - a positive shopping experience.”
“Fast service, arrived when expected. Can't comment on the grass seed because I have just re-seeded the lawn, but I am hoping these will be the answer to my clay soil and that I will have a lush lawn. Fingers crossed. Seeds bought from garden centres clearly don't work on clay soil, I have tried a few brands. Good value for money considering how expensive "standard" grass seed is, this is a specialised product and it's competitively priced.”
“Ordered the KissMyGrass Pre-seeding New Lawn and Sportsfield Fertiliser AND BS Premier Lawn Grass Seed. Goods came well packaged within a day.
On Saturday 30th May, I Aerated, Scarified, Fertilised, Overseeded, Topsoiled, Overseeded my lawn... It is now Thursday 4th June (5 Days later) and I can already see some of the seeds germinating!!
100% would recommend Boston Seeds to anybody looking to refresh their lawn in as little as a week.”
“Definitely not a moss collecting service. I've sown the seeds but now it's up to nature, I'm anticipating the grass ACTUALLY being greener! Only it'll be my field not the other mans grass.”
