When I ordered the Clavinovah I arranged for it to be delivered to Vinehall School on Wednesday 2 September. However, this did not happen and an email from one of the team said they couldn't remember what the arrangement was! I then arranged for the instrument to be delivered at 12.00 pm on Friday 4 September. It arrived at 10.00 am. I was not available at this time so the instrument was set up and left for me to check. Had the delivery been at the time agreed, I would have been able to ask questions, etc, etc. and would have been available. Instead, I had to ask our maintenance men to supervise!