Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,361 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 22nd April 2025

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order my piano on a weekend and the order was confirmed within 24 hours with a lovely phone call, explaining the delivery. The piano arrived at the specified time and was well packaged and easy to assemble. Really pleased with my piano it is better than anticipated and I would highly recommend anyone to order with Bonners who have been amazing”

Helpful Report

Posted 3 years ago

“Delivery was not despatched on time, so delayed arrival by a few days over a weekend. However, this was acknowledged and apologised for after making contact with the store. Otherwise no issues.”

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Posted 3 years ago

“Excellent service great choice of goods great delivery”

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Posted 3 years ago

“Very good advice on which piano to buy, and prompt delivery.”

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Posted 3 years ago

“5 start service. Quality set up of my new Sting Ray Sub 4 before despatch. Really happy with it overall. Many thanks”

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Posted 3 years ago

“I found Bonners to be very helpful and efficient and were able to source the guitar quickly even though they did not have it in stock and it arrived within the timescale they quoted. Would definitely use them again.”

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Posted 3 years ago

“Great prices super fast delivery so overall great customer service A+++”

Bonners Music 5 star review on 8th April 2022

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Posted 3 years ago

“Good communication following my order. Keyboard arrived safely and as promised. Securely packed and well protected.”

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Posted 3 years ago

“Very prompt delivery and lovely, elegant, comfortable piano stool !”

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Posted 3 years ago

“When I contacted Bonners Music about purchasing a Kawai VPC1 I asked about the keys and was told, 21/03/22, that"..the keys don't need any particular attention or servicing..." when I got a VPC1 I was terribly disappointed to find the keys stuck and that the technician didn't arrive to fix them when they said they would!”

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Posted 3 years ago

“Great experience buying from Bonners Music.Although I bought my guitar through their web site I received a little bit of personal service.A phone call about my order,it was delivered by their own team of in house personnel and the guy that handed over my guitar top notch.Anyway,the guitar was set up so well by their guitar tech,this was not straight out the box,top marks.keep up the good work.”

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Posted 3 years ago

“Fantastic service. Delivery and assembly from Bonners Music well worth the extra cost for peace of mind.”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“Deliverd quickly”

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Posted 3 years ago

“Helpful on the phone. Sent the guitar a few days later than originally scheduled upon my request to fit in with my needs. The guitar arrived undamaged and well set up.”

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Posted 3 years ago

“Great service and fast delivery”

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Posted 3 years ago

“Very efficient and friendly service,”

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Posted 3 years ago

“Very fast delivery!”

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Posted 3 years ago

“Ordered keyboard & stand on Wednesday, it arrived on Friday. Good communication as well. Decent price, but they declined a valid price match, probably because there is a current shortage of keyboards worldwide.”

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Posted 3 years ago

“Useful phone discussion before purchasing piano. They were flexible and helpful around delivery and set up. Prompt delivery. Very happy.”

Helpful Report

Posted 3 years ago

Bonners Music is rated 4.9 based on 4,361 reviews