Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,361 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 22nd April 2025

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service”

Helpful Report

Posted 3 years ago

“Bonners’ service is excellent. I’ve bought three keyboards from them and each time I’ve received detailed advice and Tony White in particular has been very helpful. He is very well informed and gives impartial advice. His reviews on YouTube are especially good - detailed, informative and to the point. Bonners’ after sales service is also first rate and I received a very good part exchange deal from them when it came to upgrade to my latest Hammond. I can’t recommend them highly enough.”

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Posted 3 years ago

“Always provide an excellent service with professional, friendly helpful advice coupled with good quality products.”

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Posted 3 years ago

“Quick delivery and very efficient service when I reported faulty goods. Replacement sent at great speed with no argument. I'm very grateful and would recommend Bonners Music.”

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Posted 3 years ago

“Great shop. Healful staff. Purchased from here a few times. Delivery was within 2 business days.”

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Posted 3 years ago

“Very good, quick delivery. Only slight drawback is their returns policy, not as attractive as others (PMT, Guitar Guitar etc.) made me think twice about buying from them. If you do return anything, they then won’t let you buy from them online again. This is a problem for them and nearly put me off using them, no doubt it has put others off. They need to update this policy.”

Helpful Report

Posted 3 years ago

Hi Mark, Thank you for your review. We really want to ensure customers buy the right item for their needs and that is why we are available to offer so much pre-sales advice by phone, email, live-chat, and in-person at our stores. The particular clause in our returns policy to which you are referring is reserved for situations where we notice unusual activity on a customer's account and is only exercised with absolute discretion after communication with the customer. Hope you enjoy the new bass gear!

Posted 3 years ago

“Lovely piano. Speedy delivery.”

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Posted 3 years ago

“Excellent service would recommend”

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Posted 3 years ago

“highly recommended, great communication and fast shipment”

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Posted 3 years ago

“Living in Edinburgh, as I do, shopping in Eastbourne for guitars might seem odd. But the advice and quality one gets makes the choice easy. Always had great advice, always had great service and always been very pleased with what is delivered - the same cannot be said for everyone else.”

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Posted 3 years ago

“Excellent service & delivery. One very happy girl on her birthday!”

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Posted 3 years ago

“Good support pre-sales checking delivery options and costs to Scotland. Great support post-sale dealing with a defect. Piano arrived with some damage: key cover did not open and close smoothly. Bonners provided a short video with instructions of how to fix which proved simple. Pleasant to do business with a company that cares and is responsive, would definitely use Bonners again.”

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Posted 3 years ago

“There are very good pianos and really kind and a really nice store”

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Posted 3 years ago

“Excellent service and quick delivery. Communication excellent”

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Posted 3 years ago

“Quick, speedy service online. Guitar was double boxed for transit which was also I nice touch. I did panic when it arrived and said 'Martin's Guitars' on the box at first but there was a fender box inside it so my doubts faded almost instantly.”

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Posted 3 years ago

“Very helpful staff and prompt delivery.”

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Posted 3 years ago

“No problem with Bonners themselves. Ordered a digital piano online, was ordered and sent out within a day or two. Only problem experienced was with the couriers used to deliver the piano (in fairness to Bonners they told me they were not their usual courier firm). Delivery set up and confirmed a couple of days later. On the day of delivery I received a text saying they could not deliver. Initially not very helpful when I rang and was eventually told it could be delivered the following week. Which meant taking another day off work to be there to accept. They would not deliver on the weekend. In the end I had to go to the depot to collect myself- a 2 hour round trip. Would recommend Bonners. Friendly when I rang to confirm the order and a quick service. Shame about the courier whom didn't deliver.”

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Posted 3 years ago

“Great customer service.”

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Posted 3 years ago

“Excellent communication, and prompt delivery. Thank you”

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Posted 3 years ago

“Great service, price and delivery. What more can I say. Recommended.”

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Posted 3 years ago

Bonners Music is rated 4.9 based on 4,361 reviews