Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,922 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 20th August 2026

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot fault the service provided by Bonners. As a starting point the website was easy to navigate. At that point I phoned the piano department as I wanted to trade in my keyboard. and the whole process from my initial enquiry through to the delivery and set up of my new Clavinova was excellent.”

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Posted 11 years ago

“We bought our digital piano in-store from a well informed member of staff who also played so knew which one would suit. Very happy with the piano & the service received.”

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Posted 11 years ago

“The case is great for my Korg PA60 keyboard. Bonners were very helpful and checked the case size was suitable for the PA60 before I ordered. Delivery also was fast and no problems”

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Posted 11 years ago

“Excellent customer service over the phone when ordering my guitar. Free next day delivery to the North of Scotland as well. Brilliant.”

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Posted 11 years ago

“Great service as always. Might have got this amp £20 or so cheaper elsewhere; but without the assurance of Bonners excellent service standards. We've now made our third significant purchase from this supplier - twice in the amazing Eastbourne shop and once online - and it's a pleasure always.”

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Posted 11 years ago

“I purchased a 2nd hand instrument from Bonners before Christmas, was very happy with the service, the product and delivery arrangements. What more can you ask? Yes I would buy from them again.”

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Posted 11 years ago

“Thanks for your quick deliver and super cool piano. I would def recommend this company. Thanks very much.”

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Posted 11 years ago

“Bought a Roland HP504 Piano from Bonners, we got interest free credit and a nice surprise of a free stool and headphones! Excellent service including next day delivery with UK Mail who inform you of each stage of the delivery including a text to tell you roughly what time your delivery will come. The service from Bonners has been great and will definitely use you again! Thanks, customer service exceeding all expectations!”

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Posted 11 years ago

“Prompt service and great value. Always very helpful.”

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Posted 11 years ago

“Very quick delivery. Very satisfied with your service. Thanks”

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Posted 11 years ago

“Jackie was very helpful in arranging the sale of the keyboard. Although the PSR-S950 wasn't in stock it arrived within the specified time-frame. I was particularly impressed with being able to trade-in my old keyboard.”

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Posted 11 years ago

“If it were not for Bonners, I could be very rich. I've been a customer since 1979 (or 1980) and when I was younger and perhaps more affluent, spent much of my income on the latest technology. The service has always been superb, and I'd like to think that over the years, the staff have become friends. Living 30 miles away means I only visit every now and then but am always greeted with a smile. For Gary, Peter, and Martin through to Tony, Mike and Mark, and of course the many other staff that have come and gone, I'd like to say thank you, and look forward to the next 35 years!! - Wag”

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Posted 11 years ago

“As Described, before I Purchased, I spoke with one of the Team Members ( a lady) to ask her opinion, she was lovely and gave me all the info I needed! thank you!!”

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Posted 11 years ago

“Excellent service. Knowledgeable staff, not "pushy" but informative and give you the time to consider without pressure. Lots of resources helping to come to a correct decisiion. Overall, very impressive store. Would use again!”

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Posted 11 years ago

“A life saver thanks very much...the show can go on!”

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Posted 11 years ago

“Excellent. Service will be back”

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Posted 11 years ago

“Bonners Music is always a pleasure to deal with and Tony White will always help and support with any after sales questions. Excellent in every way.”

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Posted 11 years ago

“all items turned up on time and as arranged. some items changed as were not doing the job i had wished for. replacement products excellent as was the advice given. subsequent to all items delivered, after sales support also very good and more than expected”

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Posted 11 years ago

“Hi Bonners music,I was in the market for an acoustic guitar but was unsure exactly what I wanted.After being totally ignored by all staff in a well known music shop in Guildford,I found bonners music shop on the internet and payed a visit!!, all you're staff I spoke to were very friendly and the guy that served me was very knowledgeable and helpful,all in all a great buying experience and a great guitar at very good value Thanks guys. Paul Berrow-Meads.”

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Posted 11 years ago

“The problem was with delivery. Yodel got confused (polite way of describing their difficulty)! I had to chase .. Very helpful at where stool made and did a lot to get sorted. When I started having to find out what was being delivered and rang Bonner's you were only able to give me another number - no ownership for sale it seemed to me. I was pleased with the stool so all well but it wasn't the best sales experience because of Yodel's incompetent staff?system?management?”

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Posted 11 years ago

Dear Joan. Thank you for your feedback and I completely understand your frustration regarding delivery. The product was sent to you directly from the manufacturer because it was built to your specifications. As a result of this we at Bonners did not have the necessary tracking information you required. I do however agree that our staff should have found out the information you required and let you know rather than passing you on to either the manufacturer or courier company. Apologies for this, and I have made sure that this type of situation should not happen again.

Posted 11 years ago

Bonners Music is rated 4.9 based on 4,922 reviews