Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,805 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,805 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 12th May 2026

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Bonners Music 5 star review on 6th March 2026

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Bonners Music 5 star review on 16th February 2026

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Bonners Music 5 star review on 17th August 2025

Charles Cui

170

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a begginer I didn't have a clue what to bye but your staff pointed me in the wright direction and my guitar tutor said it was a good choice, thank you very much Andy”

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Posted 11 years ago

“Great help and advice with choosing the right electronic drum kit (we were debating pros and cons of different Roland kits) and great communication about delivery dates and options. As always - a really good service!”

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Posted 11 years ago

“Very helpful, Tried out a few studio monitors and was offered some great advice”

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Posted 11 years ago

“Wrong Piano delivered without Bonners being aware of this. Very poor service from the Courier - several non deliveries without contact. Bonners had to drive 60 miles to collect the wrong Piano to be delivered to the correct customer, and deliver my Piano. On a positive note - Customer service were very apologetic and friendly when sorting out the problem.”

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Posted 11 years ago

“Very prompt responce via e-mail when enquiring about part exchanging my old keyboard for a new one. Greeted with friendly staff when telephoned to order new one, who took my order and arranged for the old one to be collected at the same time as new one was delivered. Very please with the service I received, and very pleased with my new purchase. Highly recommend Bonners Music Store.”

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Posted 11 years ago

“Bonners made the whole experience very easy. From the point of ordering my new keyboard and the returning of the old unit was efficient and easy. New device delivered quickly and well protected. Courier allowed me time to package up the old keyboard before being removed. All so easy. Excellent price for new and good part exchange price as well. Certainly would recommend and use again. Thanks.”

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Posted 11 years ago

“Quick and easy to order and the cable turned up next day :-)... as good as”

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Posted 11 years ago

“The sounds are good for the money paid for s950. They are not in the same league as the Tyros range. Some of my old Tyros 2 sound where better Regards Brian Casey”

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Posted 11 years ago

“Very good service, good response to emails. Prompt delivery”

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Posted 11 years ago

“Bonners people: reliable, helpful, friendly, knowledgeable. Bonners service: great. Hence a five stars experience!”

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Posted 11 years ago

“I have already used the TD4KP in a couple of gigs and found it very easy to fold and unfold quickly giving thus us more time to set up amps and PA. The TD4KP, upgraded with a mesh snare is very responsive and does all it promises. Could not give five stars though as I would make a few improvements: The cables included in the pack do not have a spare connection for a welcomed third cymbal or different percussion (e.g. cowbell); The bass drum pad could be more responsive; A few more sounds could have been added to the module (or the module improved with few more sounds :) ); The carrying bag handles could be more shoulders friendly. On the positive side, as I said already, the kit is easy to open and to fold which makes it very portable and quick to setup; also the pads despite being rubber type and not mesh, are very responsive and easy to play allowing expression; the colour of the pads and cymbals make them uniquely different from those of other electronic sets (aesthetic is important!) So, all in all I would recommend it for the price/quality ratio but also would recommend Roland to make the improvements suggested. OH, SORRY! FORGOT THE REVIEW IS ABOUT BONNERS. WELL, BONNERS IS MY FAVOURITE RETAILER BECAUSE THEY ARE RELIABLE, HELPFUL, FRIENDLY AND KNOWLEDGEABLE. Thanks!”

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Posted 11 years ago

“Good purchase and price was great for a fender american fretless j bass. I don't normally buy a guitar without handling it first but due to distance (200 miles) I broke the rule.. I'm happy with the instrument, thank you...”

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Posted 11 years ago

“I bought the guitar for my brother in law who came to visit. We didn't plan to buy one but he was so amazed by the selection of guitars - he was like a child in a sweet shop. He can be a bit scary. He is German and doesn't speak much English and he is a bit gruff. The sales assistant was amazing. Really patient and helpful. Amazing staff in the shop. And - the guitar is a lovely instrument. it was a lovely experience and my brother in law walked out like a child at Christmas.”

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Posted 11 years ago

“Friendly and courteous, well informed staff. Nothing too much trouble to make for a productive visit to the Bonners store.”

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Posted 11 years ago

“Bought a Roland digital piano after trying a few in the shop and Bonners took our old acoustic away when they delivered and installed the piano. Service was excellent and we are very happy with the piano too.”

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Posted 11 years ago

“I would like to thank you all for the way in which you made sure the delivery of my Clp585 occured as quickly as possible following its arrival to your store. I would definitely recommend you to other colleagues. Thank you!”

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Posted 11 years ago

“Very easy and quick service!”

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Posted 11 years ago

“A quick call to Bonners resulted in a quick deal and my product being delivered a few days later. Buying something over the phone is always a bit risky as the item may not be as described but I am happy to say this was not the case with Bonners. The keyboard, albeit second hand, was exactly as described and I was very happy with all aspects of the sale and delivery (and the bomb-proof packaging) Not had a need for aftersales service/advice yet but I'm sure Bonners would be equally as efficient and attentive.”

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Posted 11 years ago

“Pros - Very quick delivery, easy to use online Cons - no communication after payment, the item arrive at door the next day but didn't, know if the payment had been accepted or not”

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Posted 11 years ago

“GOOD CUSTOMER SERVICE,DELIVERY MEN FINE,N I LIKE THE instrument. Regards.Ian g....fine alround company”

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Posted 11 years ago

Bonners Music is rated 4.9 based on 4,805 reviews