Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,918 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 20th August 2026

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never write reviews, however... Very professional, friendly and approachable staff. Never been to a Piano Shop/showroom and felt so relaxed and could just focus on what I needed to buy without feeling pressured by sales people. They respected my experience I already have with pianos and gave excellent advice only it was needed. Choosing a piano or any instrument is a very personal experience that shouldn't be interrupted every 5 seconds. This is probably the only shop I'd go back to and trust me I've visited a lot over the years. Staff are down to earth and not patronising or anything. I dealt with Tim at Milton Keynes store and he was amazing, great guy and easy to talk with, so was everyone else there the 3 times i visited the same store (was a tough choice in picking the right piano for my needs but third time lucky). I purchased a Nord Grand and speakers, obviously its Nord so the quality is high end. Everything was delivered much faster than expected and all perfectly done. First time in my life I can say i had such a great experience shopping for an instrument.”

Bonners Music 5 star review on 15th July 2020

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Posted 6 years ago

“Recently bought a Kawai NV10 digital piano and absolutely love it. Oli - at Bonners in Milton Keynes - was the perfect salesperson. Gave me the information I needed, made me feel comfortable and relaxed about trying them and then left me to it but was on hand immediately when I wanted to ask him something. He was patience personified when I took all afternoon to decide! Butler Smith removals (Rob and Tim) delivered and took away my old upright - excellent job from start to finish.”

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Posted 6 years ago

“I purchased a Kawai CA79 in satin black back in March. Such a wonderful instrument to play! The delivery men from Bonners had it set up and ready to go within 15 minutes! Very good service!”

Bonners Music 5 star review on 11th July 2020

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Posted 6 years ago

“Recently purchased a second-hand Yamaha Clavinova CLP265GP digital baby grand. Absolute top-notch immaculate condition instrument looking fantastic in the lounge (even the wife doesn't mind it!). Not stopped playing it for days (like being a kid again). As you'd expect, solidly built, keyboard action fantastic, sound rich and fully bodied, feels and sounds just like a real grand piano at a fraction of the price. Very pleased, feel like i've acquired an absolute bargain. Great advice and customer service from Olly in the shop. Purchase process smooth, went in shop by chance on a Friday, saw the instrument, bought it and had it delivered very promptly by the following Tuesday.”

Bonners Music 5 star review on 9th July 2020

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Posted 6 years ago

“I traded two guitars to purchase a US Cabronita Telecaster along with a ‘70’s Custom. I was given plenty of time to try a number of instruments without pressure before making my choice. The guitars were set up before I left the store to my requirements with fresh strings. The team at Bonners are highly professional at all times especially at this difficult period. They could do with a coffee machine though ! Highly recommended.”

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Posted 6 years ago

“Very helpful with my telephone order and amplifier delivered in 2 days in perfect condition. Really pleased.”

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Posted 6 years ago

“Excellent service - helpful over the phone and smooth ordering process. Great after sales too when I had a few questions. Thanks”

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Posted 6 years ago

“Fast communication competitive price fast delivery and excellent packaging first class co. To deal with”

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Posted 6 years ago

“From my first call to Bonners for advice about choosing the best digital piano for my needs, through purchase, delivery and follow up advice Bonners have been professional and efficient. I dealt mainly with Oli. He and the other staff member who took my initial call were delightful. I would without hesitation strongly recommend Bonners.”

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Posted 6 years ago

“Brilliantly service you get what it says on the tin. Delivery excellent. I have bought one or two products recently prices competitive. Web site easy to navigate. Pleasure to buy from”

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Posted 6 years ago

“My gorgeous piano arrived today yaay!I looked for a place to buy it for a long time and I’m so happy I came across Bonners.Not only they’ve got very good prices compared with other music stores out there but the delivery was way sooner than I expected,just a few days.Can’t recommend them enough!Thank you so much Bonners!I’ll definitely come back and order some accesories for my piano soon!💖”

Bonners Music 5 star review on 16th June 2020

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Posted 6 years ago

“I can't praise Bonners enough. Lots of keyboards to try out, and friendly advice from Tim (at MK) to help me choose the piano I wanted. Help during selling is one thing, but what makes a truly great service is what happens when problems occur, as did with my piano, and although the problems were of my own making and the manufacturer, Bonners stepped up to the plate and helped me resolve them. As I found out from experience before I ever went to Bonners, there is no substitute for personal hands-on testing of pianos and keyboards, and while there is a large piano showroom where I live in Nottingham, this local showroom only had a few digital pianos and it was very worthwhile taking the extra time to travel to Milton Keynes so I could try out a lot more.”

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Posted 6 years ago

“My husband and parents bought me a piano from Bonners for my birthday. Everyone they have spoken to or dealt with has been incredibly helpful, knowledgeable and friendly. Today, Rich and Tomas delivered and set up my beautiful new piano (Kawai CN39). They set it up in record time, arrived when they said they would and were so friendly and warm. Clearly they enjoy delivering the happiness that comes with a new instrument. Communication has been excellent throughout and I wouldn't hesitate to recommend Bonners and thier exceptional delivery service.”

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Posted 6 years ago

“Emma was very helpful with my initial enquiry and within a couple of emails I ordered the GP607, including arranging finance which was super-easy. Price was best I could find and delivery took about 2 weeks from point of order which was quicker than I expected given current crisis. I recognised the Bonners brand so was re-assured by that. The piano was delivered on time and set-up by two helpful chaps, respectful of all distancing measures etc, within 20 mins, taking all the packaging away and leaving a lovely, shiny piano. Everything is perfect - I was never worried by not having actually demo'd the piano itself as all the reviews give it 10/10 so felt confident it was a solid Roland offering. I look forward to spending many hours with this over the coming months and years.”

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Posted 6 years ago

“Excellent service, well packed and quick delivery. Guitar came well set up and as described. Recommended.”

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Posted 6 years ago

“Great Service, quality instrument, well packed. delivery was fast... ordered Saturday - delivered Tuesday morning. To top it all the Ukulele was £20-£25 cheaper than what I had been quoted elsewhere. Highly recommended.”

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Posted 6 years ago

“Terrific company. Bought a new piano from here and even during the covid pandemic their service was just impeccable. Had a lovely long and detailed convo online with Amanda who took me through every step of replacing my ancient Yamaha CVP with a much newer and shinier Kawai. Terrific, practical advice and excellent professional delivery and installation by Tom on the day. Use these guys to buy your new instrument!”

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Posted 6 years ago

“Bonners provided first class service. We ordered a Roland digital grand piano and are very pleased with the item and the service received. Before placing an order with Bonners, we tried 3 other companies (all of which are local to us) and none would entertain the order, claiming they would not deliver. Despite being over 4 hours away, Bonners fulfilled the order and we are forever thankful. As frontline NHS workers, the piano is a welcome distraction from the world of Covid-19.”

Bonners Music 5 star review on 20th May 2020

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Posted 6 years ago

“We researched different companies extensively about our products. The only one that stood out was Bonners. Gregg was exceptional in every way. Every question no matter how busy was answered and kept us informed with every aspect from enquiry through to delivery and beyond. Well done Bonners and all their staff. Customer service was & is exceptional. I will DEFINITELY utilise their services again and again.”

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Posted 6 years ago

“Excellent Customer Service. Communication at every point of the process, easy ordering from their website and goods arrived very promptly and as described. I would highly recommend.”

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Posted 6 years ago

Bonners Music is rated 4.9 based on 4,918 reviews