After seeing Bonners' review of the Kawai NV5 on YouTube I went to Milton Keynes to try it. Tim dealt with the sale, he was very helpful but explained that I probably wouldn't get the piano until March as they were in short supply. Imagine my surprise when the delivery guys called and I took delivery two days before Christmas. A few weeks ago the piano started to develop a niggling problem which I lived with for a while but I eventually called and spoke to James. He called Kawai and the Engineer, Nigel found the problem in short time, A clicking Sustain pedal caused by a small piece of foil tape caught in the mechanism. Now it's as good as new. So, 5 stars to Tim, 5 stars to James, 5 stars to the delivery guys (can't remember their names) and 5 stars especially to Nigel from Kawai. I'm delighted with my new piano, the tone and feel are superb and if you're in the market for this type of instrument, go to Milton Keynes and try The NV5, they'll look after you.