Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,922 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 20th August 2026

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong Piano delivered without Bonners being aware of this. Very poor service from the Courier - several non deliveries without contact. Bonners had to drive 60 miles to collect the wrong Piano to be delivered to the correct customer, and deliver my Piano. On a positive note - Customer service were very apologetic and friendly when sorting out the problem.”

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Posted 11 years ago

“Very prompt responce via e-mail when enquiring about part exchanging my old keyboard for a new one. Greeted with friendly staff when telephoned to order new one, who took my order and arranged for the old one to be collected at the same time as new one was delivered. Very please with the service I received, and very pleased with my new purchase. Highly recommend Bonners Music Store.”

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Posted 11 years ago

“Bonners made the whole experience very easy. From the point of ordering my new keyboard and the returning of the old unit was efficient and easy. New device delivered quickly and well protected. Courier allowed me time to package up the old keyboard before being removed. All so easy. Excellent price for new and good part exchange price as well. Certainly would recommend and use again. Thanks.”

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Posted 11 years ago

“Quick and easy to order and the cable turned up next day :-)... as good as”

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Posted 11 years ago

“The sounds are good for the money paid for s950. They are not in the same league as the Tyros range. Some of my old Tyros 2 sound where better Regards Brian Casey”

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Posted 11 years ago

“Very good service, good response to emails. Prompt delivery”

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Posted 11 years ago

“Bonners people: reliable, helpful, friendly, knowledgeable. Bonners service: great. Hence a five stars experience!”

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Posted 11 years ago

“I have already used the TD4KP in a couple of gigs and found it very easy to fold and unfold quickly giving thus us more time to set up amps and PA. The TD4KP, upgraded with a mesh snare is very responsive and does all it promises. Could not give five stars though as I would make a few improvements: The cables included in the pack do not have a spare connection for a welcomed third cymbal or different percussion (e.g. cowbell); The bass drum pad could be more responsive; A few more sounds could have been added to the module (or the module improved with few more sounds :) ); The carrying bag handles could be more shoulders friendly. On the positive side, as I said already, the kit is easy to open and to fold which makes it very portable and quick to setup; also the pads despite being rubber type and not mesh, are very responsive and easy to play allowing expression; the colour of the pads and cymbals make them uniquely different from those of other electronic sets (aesthetic is important!) So, all in all I would recommend it for the price/quality ratio but also would recommend Roland to make the improvements suggested. OH, SORRY! FORGOT THE REVIEW IS ABOUT BONNERS. WELL, BONNERS IS MY FAVOURITE RETAILER BECAUSE THEY ARE RELIABLE, HELPFUL, FRIENDLY AND KNOWLEDGEABLE. Thanks!”

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Posted 11 years ago

“Good purchase and price was great for a fender american fretless j bass. I don't normally buy a guitar without handling it first but due to distance (200 miles) I broke the rule.. I'm happy with the instrument, thank you...”

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Posted 11 years ago

“I bought the guitar for my brother in law who came to visit. We didn't plan to buy one but he was so amazed by the selection of guitars - he was like a child in a sweet shop. He can be a bit scary. He is German and doesn't speak much English and he is a bit gruff. The sales assistant was amazing. Really patient and helpful. Amazing staff in the shop. And - the guitar is a lovely instrument. it was a lovely experience and my brother in law walked out like a child at Christmas.”

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Posted 11 years ago

“Friendly and courteous, well informed staff. Nothing too much trouble to make for a productive visit to the Bonners store.”

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Posted 11 years ago

“Bought a Roland digital piano after trying a few in the shop and Bonners took our old acoustic away when they delivered and installed the piano. Service was excellent and we are very happy with the piano too.”

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Posted 11 years ago

“I would like to thank you all for the way in which you made sure the delivery of my Clp585 occured as quickly as possible following its arrival to your store. I would definitely recommend you to other colleagues. Thank you!”

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Posted 11 years ago

“Very easy and quick service!”

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Posted 11 years ago

“A quick call to Bonners resulted in a quick deal and my product being delivered a few days later. Buying something over the phone is always a bit risky as the item may not be as described but I am happy to say this was not the case with Bonners. The keyboard, albeit second hand, was exactly as described and I was very happy with all aspects of the sale and delivery (and the bomb-proof packaging) Not had a need for aftersales service/advice yet but I'm sure Bonners would be equally as efficient and attentive.”

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Posted 11 years ago

“Pros - Very quick delivery, easy to use online Cons - no communication after payment, the item arrive at door the next day but didn't, know if the payment had been accepted or not”

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Posted 11 years ago

“GOOD CUSTOMER SERVICE,DELIVERY MEN FINE,N I LIKE THE instrument. Regards.Ian g....fine alround company”

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Posted 11 years ago

“Excellent prices coupled with great customer service (in my case free digital piano assembly with an extended warranty) means that the next time I need a musical instrument I will go to Bonners Music first. Very impressed.”

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Posted 11 years ago

“Arranged singing lessons for my daughter via email. Excellent prompt response and smooth process. Very efficient service. Excellent singing teacher my daughter is delighted!!”

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Posted 12 years ago

“I went to Bonners yesterday to buy a digital piano. I had looked on their online store and done a bit of research so I knew there was a couple of models I was interested in trying. I was approached by a member of staff quite quickly who asked if I needed help. When I said I was happy just looking on my own he said "that is fine, but we are here to help you, not pressure sell" and left me to it. When we went to the counter to purchase a piano I liked, we were told that it was ex-display, hence the cheaper price (although the price sheet never stated WHY it was cheaper). When I said that I didn't want something that had been used, the man recommended a Yamaha piano within a similar price range and showed me to it. I eventually went for the Yamaha after deciding I preferred it, and the purchase/delivery setup was pretty straightforward. Local delivery was free but they were unable to give me a specific hour time slot, which is a little inconvenient for people who work 8-6! It was overall a pleasant experience. People there always seem to know what they're on about and it was a laid-back environment to explore and check things out for myself. I went early Saturday afternoon and 4-5 members of staff didn't seem to have much to do as they were all stood there talking!”

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Posted 12 years ago

Thank you very much for your review of your experience with Bonners Music. I have checked arrangements regarding the delivery time of your piano and see that your piano will be delivered the next working day after order - and our drivers will assemble it for you free of charge too! Our piano van is in London on the day of your delivery and therefore we agreed to call you 30mins before delivery to minimise inconvenience to you. Hopefully this is the most convenient option for you and will save you waiting in unnecessarily. I am pleased that you were given the time and space by our staff to choose your piano in comfort and that we were able to give you the assistance needed when required. Enjoy your new piano!

Posted 12 years ago

Bonners Music is rated 4.9 based on 4,922 reviews