Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,912 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 20th August 2026

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy online ordering platform. Great communication. Fast delivery. Highly recommended”

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Posted 3 years ago

“Friendly, timely service. Very impressed”

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Posted 3 years ago

“Absolutely brilliant service. From the enquiries I made prior to purchase to the speed of delivery, everything was dealt with efficiently and professionally. Would highly recommend.”

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Posted 3 years ago

“Fantastic service from Bonners. Visited their Surrey showroom three times. The staff were friendly and really helpful in helping me choose the right piano for me. Nice store to visit...easily accessible, plenty of parking and a huge range of pianos to test out. I had a much better experience at Bonners than other stores and had no hesitation making the purchase from them, espcially as they do price match.”

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Posted 3 years ago

“We were shopping around for a digital piano that would replace one that was around 20 years old and could not be tuned. Firstly the Bonners website is a shining example of easy navigation, accessibility and a great user friendly interface. The written product descriptions are really clear and the inclusion of videos describing and testing the products means the customer is fully informed. Purchasing the product was great value for money and the post sales aftercare was amazing as well. The courtesy call after the purchase was a really nice touch and felt personable. I felt like more of a member of a community rather than a customer. The delivery process was well explained and timely. 10 out of 10 all around. The product itself, A Kawai Digital Keyboard... Beautiful. I'd strongly recommend this store to suit all your musical needs.”

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Posted 3 years ago

“Not happy with the Casio CT S1 which I purchased, I find it quite complicated, to adjust the settings, it may be me, because I had a cheaper keyboard before, which had fewer features.I thought by upgrading , a new keyboard would give me a better enjoyment.”

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Posted 3 years ago

“In my dealing with the company I found them to be courteous, friendly, knowledgeable and reliable.”

Bonners Music 5 star review on 23rd February 2023

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Very helpful excellent service would recommend”

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Posted 3 years ago

“I received 10/10 customer service from Bonners Music. Tom was extremely helpful and I am very satisfied with my purchase.”

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Posted 3 years ago

“To be honest its as I expected from a company offering a first class service and I received that from employees I spoke to about when ordering my beautiful piano that arrived on the day promised and everything was perfect.”

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Posted 3 years ago

“Speedy responsive service. Small problem with the piano stool ordered resolved very quickly. Would recommend.”

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Posted 3 years ago

“Right price, attention to detail, even as second hand the keyboard was well packed and dispatched quickly, good Comms throughout 👍”

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Posted 3 years ago

“Great website, easy ordering and really quick delivery. I'm delighted with my Yamaha 125 bundle and very excited to start learning to play.”

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Posted 3 years ago

“The best music store in the world. Good prices and fast shipping 👍👍👍”

Bonners Music 5 star review on 20th February 2023

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Posted 3 years ago

“My purchase experience of a Kawai product through Bonners is rather poor. My dissatisfaction is directed at Bonners Music itself and not at Emma Browne who is my point of contact. I am particularly unhappy with the fact that despite receiving a defective new product, I was only offered to have the product repaired under warranty and not being offered a replacement. The defects were discovered at the unboxing stage. I can understand a repair under warranty being offered if they were due to usage or longevity issues. However, my stage piano was supposed to be brand new and it was not even used.”

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Posted 3 years ago

“Excellent prompt and friendly service. Piano is perfect and daughter loves it. Highly recommend.”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“Very happy with the service on every level”

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Posted 3 years ago

“Lovely staff, extremely helpful and kind. Excellent and fast delivery service. Always respond to emails promptly- top quality and professional service.”

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Posted 3 years ago

Bonners Music is rated 4.9 based on 4,912 reviews