Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,922 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

Write Your review

Tell us how Bonners Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bonners Music 5 star review on 20th August 2026

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service in the shop but we had to chase as their warehouse seeded to loose order. Then poor delivery having sent piano by standard delivery company that needed help getting piano out of the van contrary to what was agreed. Luckily help was found on the day.”

Helpful Report

Posted 9 years ago

Dear Allen, Thank you for your review. I was very surprised to read that we sent your piano with a standard courier, rather than with our own team, given your proximity to our store, so I immediately looked into the reason for this. It appears that this was a mistake by our despatch team and it should not have happened. Our sales team had specifically requested a Bonners delivery, rather than a courier, but this instruction was missed, and I am really sorry. You should not have had to help get the instrument out of the van - it shouldn't even have been on that van! I would like to offer you a small token by way of apology - perhaps you could call me on 01323 636140 to discuss this? Kind Regards, Amanda

Posted 9 years ago

“Plenty of time to play and choose and no pressure to purchase”

Helpful Report

Posted 9 years ago

“I bought a Yamaha NU1 from Bonners Musics. It was dispatched and delivered quickly, and brought into my house and set up for me by the deliverymen, who also took all the packaging away with them. So it was ready to go straight away! The best part of dealing with Bonners is their customer service, particularly Tom. They negotiated a price with me and offered to swap some of the accessories that came with the piano for different models. After purchasing the piano, I noticed it was on sale somewhere else. I brought this up with Tom and he offered to match that lower price and immediately refunded me the difference, without me even having to ask! Really great service, and an absolutely awesome instrument.”

Helpful Report

Posted 9 years ago

“Very helpful and knowledgable”

Helpful Report

Posted 9 years ago

“Hi I always find the staff to be friendly and helpful, also technically knowledgeable.”

Helpful Report

Posted 9 years ago

“Amanda Jones dealt with us and was helpful pleasant and accommodating. The whole experience was without problem or difficulty AND the LX17 is the best purchase we have made in many a year. We researched the three top contenders within our budget with the help of Bonners' online review by Tony and other reviewers. All informed our decision making; we are delighted with our choice of digital piano and retail supplier.”

Helpful Report

Posted 9 years ago

“Bonners always more than helpful and super-friendly folk to deal with”

Helpful Report

Posted 9 years ago

“Excellent help from the staff who were very knowledgeable. I was able to fully test the amp I wanted in store with no pressure”

Helpful Report

Posted 9 years ago

“They were very helpful over the phone and I couldn't fault their service.”

Helpful Report

Posted 9 years ago

“Everything that was asked of Myke, was carried out without complaint or fuss. Very pleased with the service provided.”

Helpful Report

Posted 9 years ago

“Good fast service. Keyboard arrived safely and undamaged. Excellent”

Helpful Report

Posted 9 years ago

“The price for the package was the lowest of several suppliers which I saw on the Internet. Delivery was promised for 3-4 days but in fact was delivered the day after my order.”

Helpful Report

Posted 9 years ago

“Excellent service, nothing more to say. Hopefully have the opportunity to come and buy more!”

Helpful Report

Posted 9 years ago

“Great showroom, well informed, good service, and promptly delivered as promised. Responded quickly and well to a technical query I had a few weeks later.”

Helpful Report

Posted 9 years ago

“Excellent service that went beyond just supplying the piano - we had help with finding a tuner for our old piano.”

Helpful Report

Posted 9 years ago

“great goods, really helpful staff. I take guitar lessons there as well”

Helpful Report

Posted 9 years ago

“Instrument fine disappointed the bag provided was a generic bag for an 88 note keyboard and not a korg 73 one or at least one that fitted the instrument. Spoilt an otherwise satisfactory purchase”

Helpful Report

Posted 9 years ago

“Bonners have a fantastic selection of digital pianos and similarly priced models were grouped together in the shop which helped enormously in comparing options within our price range. Advice was readily available on request but otherwise we were able to get stuck in and just play...something my teenage daughter found very helpful because she didn't feel self-conscious with anyone watching or listening to her. It was worth going out of our way to make the trip and my daughter is extremely happy with her Kawai CN25 digital piano.”

Helpful Report

Posted 9 years ago

“Fantastic and speedy service. Most competitive price for chosen guitar. Easy Web site and ordering process.”

Helpful Report

Posted 9 years ago

“Excellent range of both electric and acoustic pianos with freedom to try them out. Well informed support and advice when needed without any hard sell or impression of favouring particular brands.”

Helpful Report

Posted 9 years ago

Bonners Music is rated 4.9 based on 4,922 reviews