Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 3,922 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 3,922 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

Write Your review

Tell us how Bonners Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bonners Music 5 star review on 17th April 2024

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No Fuss transaction”

Helpful Report

Posted 1 month ago

“Searching for a good quality, 2nd hand, portable digital piano, I found a used Yamaha P255 complete with stand and pedalboard on the Bonners website. The instrument looked almost 'As New' and was being offered at what I felt was a fair price, around half the original new cost. After shopping around for a while I came back to this piano and decided to place my order. Delivery was prompt (even though I live over 300 miles North of Eastbourne) and the piano arrived as promised, carefully packed with all the necessary stand-mounting hardware and the original instruction manual. It was up and running within half an hour of my receiving it. It plays beautifully and apart from a few marks on the inside surfaces of the stand (where they can't be seen anyway) is effectively like a new instrument. Thank you Bonners for your excellent service.”

Helpful Report

Posted 1 month ago

“Quick, efficient service, providing high quality customer service & products. Very pleased with piano. Would definitely recommend Bonners.”

Helpful Report

Posted 1 month ago

“I really like Bonners Music and after years admiring their website I managed a visit to the store in Milton Keynes. Very friendly and helpful, even transporting a couple of keyboards to the shop I wanted to view.”

Helpful Report

Posted 1 month ago

“Piano arrived quickly and am very pleased with the product”

Helpful Report

Posted 1 month ago

“Excellent service & speedy delivery. My electronic piano was delivered with care. I highly recommend Bonners Music!”

Helpful Report

Posted 1 month ago

“Emma was very knowledgeable and as such helped inform my purchase - communication throughout the process was excellent and the deal itself was the best available.”

Helpful Report

Posted 1 month ago

“I found Bonners music very helpful and professional when I phoned .”

Helpful Report

Posted 1 month ago

“Excellent first class service. I had a query and it was dealt with and resolved immediately. I highly recommend this company. Also, my orders were delivered to me within a couple of days, an excellent speedy service with professional knowledgeable staff.”

Helpful Report

Posted 1 month ago

“Very helpful service, from providing pre-sale information to after-sales info about accessories. keyboard was shipped very promptley and well-packaged. many thanks”

Helpful Report

Posted 1 month ago

“Excellent service, highly recommended!”

Helpful Report

Posted 1 month ago

“I purchased a guitar last year from Bonner’s and the service in itself was excellent but wanted to add a review to congratulate them on their after sales service. My guitar unfortunately developed a fault and Bonners were amazing in the whole returns process, had it returned to manufacturer and then in turn back to me. They keep me consistently updated on the progress and I am delighted to have my guitar back and fully working with no stress at all. Thanks to Vicki and the team!”

Helpful Report

Posted 1 month ago

“All good! The Kawai CN301 was very well protected, delivered promptly, and offered at a competitive price. The colour, 'Premium Rosewood', truly feels premium. We absolutely love it – it's even better than how it appears in pictures and videos.”

Helpful Report

Posted 1 month ago

“Excellent service. Quick to respond to questions and very helpful.”

Helpful Report

Posted 1 month ago

“I have recently moved to Eastbourne and was reticent in giving up using GAK in Brighton, but having gone into the shop, met the staff, and had the freedom to sample the equipment I can safely say I have never been in a better music shop. I bought a EOB Stratocaster online, which was £150 cheaper than their counterparts and it was hand delivered the next day. Excellent service.”

Helpful Report

Posted 1 month ago

“Delighted to find you had an accessory for my old technics keyboard. It's always worth enquiring.”

Helpful Report

Posted 1 month ago

“Provider excellent advice on the phone. Order process was very smooth, delivery was quick, and the price was low. Couldn’t ask for anything more!”

Helpful Report

Posted 1 month ago

“Good response and fast delivery.Very good services👍🏻”

Helpful Report

Posted 1 month ago

“I did a lot of research online before ordering a Roland FP-10 electric piano from Bonners. I wanted to buy from a reputable company with specialist knowledge and a rtack record for good customer service. I am very pleased with the piano - it lives up to Bonners' online description. The only reason that I have not given Bonners 5 out of 5 in this review is the limited communication about actual time of delivery. I had a date, but did not know ahead of time what time of day to expect these valuable goods to show up at my door, and so had to cancel at very short notice a couple of appointments so I could be at home for the entire day. I will say that the 3 packages arrived in excellent condition and the youg van driver cheerfully helped me carry the heavy piano upstairs.”

Helpful Report

Posted 1 month ago

“I was really impressed with the customer care I received.”

Helpful Report

Posted 1 month ago

Bonners Music is rated 4.9 based on 3,922 reviews