Bon Accord Life Reviews

4.59 Rating 236 Reviews
90% of reviewers recommend Bon Accord Life

About Bon Accord Life: Independent Insurance Broker offering whole of market comparisons for Life Insurance, Income Protection, Accident Protection, Over 50s Life Insurance and Private Medical Insurance.

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
communication channels
Telephone, Email
queries resolved in
Under an hour
"Very happy with service"
Posted 10 months ago
"Lynn McDavitt was friendly throughout the conversation, she explained everything in a way that was easy to understand. Very professional and understanding"
Posted 11 months ago
"Lynn, Tess and Chris all kept me informed. From the set up with Chris through the underwriten process with L&G, even setting up a call with L&G when some email information was becoming conflicting, partly due to the need to cancel a recent policy and communication with L&G was becoming confusing and duplicated. Lynn had also noted I was a mortgage payer and has hooked me up with Bon Accord Mortgage who might be able to help me obtain a better mortgage, Darren is currently looking into this. Great people all round."
Posted 11 months ago
"They have been very helpful and carried out my wishes quickly and efficiently"
Posted 11 months ago
"Kept up to date at every stage of the process despite difficult circumstances"
Posted 1 year ago
"Very helpful and excellent communication from Lynn after having a long wait for medical records. I was expecting a more expensive quote as well so all in all very happy! Many thanks"
Posted 1 year ago
"Great sevice from lynn mcgavitt"
Posted 1 year ago
"Rhona and Lyn have been great both know what they are talking about"
Posted 1 year ago
"Efficiently handled by someone who knew what they were talking about. Ideal"
Posted 1 year ago
"Sean Maclean was very helpful throughout the process and explained all options. Fantastic customer service."
Posted 1 year ago
"There are not enough words to describe what a wonderful service you provided for me.Sean was brilliant and very patient with me as i am a pensioner and dont always understand things the first time around,thanks a million again Sean for sorting out my difficulty, a weight off my shoulders Thank you Bon Accord Life and Sean."
Posted 1 year ago
"Lynn and Tim were excellent in the service they provided, Tim advised me which policies would suit my needs and re-evaluated my current cover, following this review I decided on 4 new policies, as my current ones fell short. One to primarily cover my young son if he suffered an accident and another to cover future IHT liabilities and 2 single life insurance policies for both me and my wife. Lynn has kept me informed every step of the way she has tirelessly chased my GP for our medical reports and continues to be a reliable point of contact for advice and support."
Posted 1 year ago
"Sarah listened to what I needed and my budget what I had"
Posted 1 year ago
"Sarah, Explanation was clear,friendly,good service,fantastic listener.10/10"
Posted 1 year ago
"The advisor I spoke to was very helpful and explained everything. And was happy to answer any of my questions."
Posted 1 year ago
"Mellissa was very helpful in finding the best policy for me. She underlined all the various information that I needed to know and was able to answer any questions I had. She had a very pleasant telephone manner."
Posted 1 year ago
"Really good service very helpful. Couldn't ask for a better service."
Posted 1 year ago
"Apologies to anyone who read my initial review and spent any money with this company. I bought a policy based on what I had been told, thinking I had got a good deal. Turns out I had been 'misinformed' about the deal and as such meant that the deal I got was not what I wanted and a bad deal for me (deal sold by Sean MacLean). Subsequently I have had no end of trouble trying to get a refund for a situation created by this company. They do not respond to emails, the do not return calls - in spite of numerous promises that they would (Kelly is the person they refer too as dealing with things but she is never available to speak to - even when she is sitting next to them!). They make all sorts of promises when I call them but nothing happens - they have admitted they are at fault but have done nothing to rectify the situation they have created. 2+ months later they are forcing me to go to the financial ombudsman because they will not respond to my complaint. My advice and, I cannot express this strongly enough, is to look elsewhere for financial needs this company are very poor."
Posted 1 year ago
"I wanted to let you know I am extremely happy with the service Mellissa Lowrie provided when setting up our cover. I didn’t feel pressured about taking the cover like I did at the bank. Thanks again and I’ve recommended you to friends and family members."
Posted 1 year ago
"Cameron was really helpful in explaining all the policy advantages and didn’t try to get me to accept a high monthly premium. I decided the amount I wanted to pay. He also made sure that I understood all that he was telling me. I’ve had phone calls and letters from other companies but they haven’t tempted me to want to go forward and use their company. Even with all the offers of a £75 Marks and Spencer voucher. I felt that Cameron was offering me the very best service I needed with regards to the type of policy I wanted to buy. Plus the fact that he gave me his phone number should I need to clarify anything with him. Excellent service all round and I’d certainly recommend Cameron to anyone looking for any type of insurance knowing that if he couldn’t help he’d know someone who could. He certainly offered a 5***** service. Many thanks Ann Sheriff"
Posted 1 year ago
Dear Ann Sheriff, Thank you for your 5 star review! Cameron frequently goes the extra mile to help his clients and is delighted to hear you are very happy with the service he provided for you. If there is anything else we can help you with please let us know. Thanks, Bon Accord Life.
Posted 1 year ago
Bon Accord Life is rated 4.59 based on 236 reviews