Bob Books Reviews

Name: Bob Books
Address: 241A Portobello Road, London, City of London
Rating: 4.81

4.8 Rating 8,275 Reviews

98 %

of reviewers recommend Bob Books

Company Reviews

Metrics

Info

4.8

Based on 8,275 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Bob Books:

Turn your photos into top quality books.

Visit Website

Phone:

0203 011 1644

Email:

info@bobbooks.co.uk

Location:

241A Portobello Road,
London
City of London
W11 1LT

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Bob Books 5 star review on 4th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The book I received was not what I thought I ordered. I went on the chat service and they asked me to send it back and would give me a voucher to reorder it. I sent the item back by recorded delivery and have not heard anything since. I went back on the chat service and was told someone would be in contact. I have still not ears anything two weeks later.”

Helpful Report

Posted 5 years ago

“Hi sorry for delay in replying , but I was disappointed with the result for some reason The cover had over written in black [photos to print ] and the date only showed 20 instead of 2015 . and one photo near back of book was blurred! This was a 2nd try at doing this I used another firm for my calender's, but having read the write up about you I decided to give you a try . I found it a lot easier to set up the book after a bit of trouble but willing to learn .I have to find out how to add info of each photo . . Regards Stewart”

Helpful Report

Posted 5 years ago

Hi Stewart, I am so sorry to hear that your book wasn't as expected. Please do contact our customer care team so we can help you with this. Our team can be reached by phone on 0203 011 1644, live chat through the link on the bottom right side of our website or by email on askbob@bobbooks.co.uk. Kind regards, Dee-Anna Bob Books

Posted 5 years ago

“Using the smart phone app it didn't show some text which was partially outside the of the printable range until the order had been placed. I don't think this was clear and as such we ended up with a product that was completely unusable.”

Helpful Report

Posted 6 years ago

Dear Daniel, I am so sorry to hear that your book didn't come out quite right. Please get in touch with us on info@bobbooks.co.uk, so we can work with you to get you a book you are happy with. Kind regards, Dee-Anna Bob Books

Posted 6 years ago

“The photo book was badly printed, with most photos looking nothing like the ones that I had uploaded. They had printed dark, with detail lost. Really poor printing and complete lack of quality checks to allow it come out as it did, bearing no resemblance to photos as showing on screen on the upload. I am now being refunded, but the experience with Bobs Books was very poor.”

Helpful Report

Posted 6 years ago

“Thanks for reminding me. You said that you'd give me a refund if my order didn't arrive by Xmas. I sent in a framed poster well before Xmas for a present. You sent me someone else's which I immediately returned with a request for the right one. There was still time for you to get the right one to me on time, but nothing happened until I gave you a reminder. And then it was too late. And now you have the gall to send me this automatic questionnaire - a complete lack of personal care wouldn't you say?”

Helpful Report

Posted 6 years ago

Dear Toby, Thank you for taking the time to review your experience with us. I am very sorry for the problems you experienced with your order. Unfortunately, by the time we had become aware of the mistake, the last Christmas order date for that product had passed and we were unable to get the item produced and shipped from Prague in time for pre-Christmas delivery. I do hope you liked the product in the end. I believe it arrived the next working day after Christmas. Kind regards, Bob Books

Posted 6 years ago

“I had to download the software 5 times in order to complete the book. Your technical support were very helpful but it took a long time to resolve and I ended up having to rush the design in order to get the delivery for Christmas. Each time I downloaded the software I was able to work on the book but once I closed it, the desktop stopped working and I had to re - download it saving it with a different suffix - as advised by Jim Henderson in Customer Care. It was a very frustrating process. At the end I would have liked to change to a hard cover, but discovered I would have to reduce the number of pages which would have meant a redesign and because of the issues I had I did not have time to do this. So it was a very frustrating process.”

Helpful Report

Posted 6 years ago

Hi Janet, Thank you for taking the time to write this review. I am so sorry to hear about the problems you've had with the software. It sounds incredibly frustrating. Its not something that I've heard about from other customers before, so I can't say why you were having this issue. Also, our hardcover books generally allow for more pages than our paperback books, so I am not sure why you would have had to reduce the number of pages in your book to change the cover type. If you would like to discuss this, or perhaps order the book again, but with a hardback cover, please do get in touch with us and hopefully we can get to the bottom of this. Our specialist customer care team is available Mon-Fri 9-5. Kind regards, Bob Books

Posted 6 years ago

“I have published 7 previous books with you and generally been very happy indeed, although I did have one issue with slight white edging on the cover of one. However I am very disappointed with the 8th. In simple terms the photos have come out far darker than the originals, and darker than they look on the template. In summary, I would like you to reprint the book, and ask how we begin that process. Thank you David Reilly”

Helpful Report

Posted 6 years ago

Hi David, I am so sorry to hear that you're not happy with this order. Please do get in touch with our customer care team on 0203 011 1644. Without seeing the book and comparing it to the files, I can't say if a reprint alone will improve the printing, or if some adjustments need to be made to the images themselves before a reprint. We will be happy to work with you to get you a book that you are happy with. Kind regards, Dee-Anna Bob Books

Posted 6 years ago

“This was the first time I used BOB BOOKS. I wanted to create a photo book to celebrate my brother's special birthday. I found the creation site was very difficult to use in that it seemed to be geared up to a very rigid workflow. For example, when I put all the pohotos I wanted into the book, the system said there were another 8 or so pages. Since I had used the pages I wanted I did not want anymore but there was no method I could see of finishing the book without a lot of blank pages. I emailed BOB BOOKS for assistance and got no reply. With a deadline coming up I ended up spending a lot of time trying to fill pages that I didn't want. Very unhelpful site and no help from staff at BOB BOOKS.”

Helpful Report

Posted 6 years ago

Hello Geoff, Thank you for your email, we received an email from you through our contact us form,, however this appears to differ from the email address you used to place your order. I am sorry you did not receive the reply. In regards to our page numbers, our minimum number of pages is 26, and our page numbers are fixed and go up in sets of 8. It is not possible to have less than 26 pages in your photobook, this information is listed on our products and pricing pages, and in our help section, also all our creator tools open with the minimum required 26 pages. I am so sorry you missed this information and did not receive the reply to your email. Please do let me know if you have any further questions. Kind regards, Bob Books

Posted 6 years ago

“The quality of the photos in the book we received this time was far below what we have previously experienced. Some were very grainy and poor. Very disappointing.”

Helpful Report

Posted 6 years ago

Hello James, Thank you for taking the time to send us your feedback. I am so sorry you were disappointed in your recent order. I have taken a look at your files and am wondering if this may have been caused by the use of photos taken on a mobile device? These would have been taken at a lower resolution and may account for the graininess of the image quality. Low resolution images are usually picked up by our software and a warning symbol should appear on images which may not be printed out sharp enough, I am so sorry you missed this. Bob Books has a 100% money back guarantee and are happy to reprint or refund your book for you. I would recommend contacting our customer care team om askbob@bobboks.co.uk or call 0203 011 1644 and we can look into this further for you and help resolve this. I hope this helps. Kind regards, Bob Books

Posted 6 years ago

“i havent receive my book”

Helpful Report

Posted 7 years ago

Hello Herlina, Thank you for getting in touch. I am sorry you have not yet received your photobook. Could you please provide me with your order number and we will look into this for you. Please note turnaround times vary depending on the book format. Production and delivery to the UK is within 10-12 working days for all large landscape books, large portrait books and all photographic paper books. The turnaround time for all other books is 7-10 working days. European orders please allow an additional four to five working days. For delivery outside Europe please allow an additional five to eight working days for delivery time. I look forward to hearing from you. Kind regards, Bob Books

Posted 7 years ago

“Initially the web site was good. Easy to understand and use. However I could not use the downloadable version so I used the web based book build. Initially it was very good but as I progressed the site went slower and slower, kept freezing and even throwing me out. I had completed half of the book by this stage so I had to continue. It became extremely frustrating and annoying so much so it took me over 2 weeks to complete as I could only load so many photos per night due to its slowness and ineffectiveness I tested other sites and other PC's and they were all good so sure it was Bob Books site. Some nights I got nowhere having waited an hour for it to load. Online chat did not help. Additionally as I had to return to the site many times and had numerous photos shown as used indicated by a tick, it kept mixing up the used photos so it became confusing which ones I had used once or twice as they stopped being in the initial used order, some even disappeared altogether. I also wanted 1 to 2 more pages not 8 as 6 would have been blank but was told this was not possible. I don't understand that, as running over by 1 or 2 must happen all the time. I couldn't do any more to the book as I was at the end of my tether and had used so much time on the run up to my daughters 18th birthday that I just had to print it and learn a hard lesson. Very unsatisfied with my experience.”

Helpful Report

Posted 7 years ago

Hello Simon, Thank you for taking the time to send us your feedback. Having taken a look at your photobook, it looks like you have placed quite a large number of images per page. Most customers use between 1 – 6, occasionally on a few pages you might use 12 or more. As you have used the Online Book Creator, your book is designed on-line requiring internet connection, the number of images would have caused the Online Book Creator to become slow and buggy. I can see you did contact use using our Live Chat feature, a member of our customer care team did reply to you, but did not receive a response so was unable to help you further. To streamline our production we only allow page number increases in sets of 8, but continue to look into ways we might decrease this in the future. I am so sorry you did not have an enjoyable experience with Bob Books, as a gesture of good will, we would like to offer you a 20% discount to use on your next book. To avoid the same issues occurring I would suggest you use fewer images per page and consider increasing the page numbers if you must include all the images you have used in your current book. If you do run into the same issue please do not hesitate to contact us via phone or e-mail if the live chat option is not convenient for you. Kind regards, Bob Books

Posted 7 years ago

“Quite a few of the photos are dark compared to others. Not up to the normal standard.”

Helpful Report

Posted 7 years ago

Hello Richard, Thank you so much for taking the time to send us . your feedback. I am so sorry you found the print quality darker than expected. This can be due to an uncalibrated screen, which means you do not get a clear idea of what your printed images will appear as. If you could please provide sample photos of your book and original images our customer care team will be able to take a look and provide with information on how best to proceed. Once again thank you for your feedback. I look forward to hearing from you. Kind regards, Bob Books

Posted 7 years ago

“Quality of printed photos is very poor. Our photos had great resolution taken with a dslr which doesnt justify how poor they came out. Will not use again and will not recommend”

Helpful Report

Posted 7 years ago

Hello Ioanna, Thank you for taking the time to send us your feedback. I am so sorry you were not satisfied with your order. Bob Books has a 100% money back guarantee and are happy to work with our customers to re-print or refund your order if the issue is not resolved. Please contact our customer care team at Askbob@bobbooks.co.uk with your order number and provide details of the issue – you may wish to provide photos. We will be happy to help get this issue resolved. Once again thank you for taking the time to get in touch with us. We look forward to hearing from you. Kind regards, Bob Books

Posted 7 years ago

“Over the years I have made a number of photo books and calenders, with a good success. However, the five calendars I did this year had very poor quality of printing. This has left me very disappointed and I question if I will used Bob Books next year.”

Helpful Report

Posted 7 years ago

Hello, I am sorry you were disappointed with your calendar order. Please contact our customer care team on askbob@bobboks.co.uk or call 0203 011 1644 with your order number and details of the quality issues and they will be able to help with a refund or re-print as per our guarantee. Thanks again for your feedback. Kind regards, Bob Books

Posted 7 years ago

“This is the third order that I have placed with Bob Books and is the only one that I have not been 100% happy with. The whole process seemed confused, I have not received an email telling me that the books have been despatched, that have not been received at the address in Spain that they were meant to be sent to. Far Far different for my previous experiences and this experience has left a sour taste in my mouth and makes me wonder if I will use Bob Books again. You even got my name wrong in the email asking me to take part in this survey, you addressed it to the person the books have, hopefully, been despatched to! Michael Wassell”

Helpful Report

Posted 7 years ago

Hello Michael, Thank you for your email I am so sorry you have not had a good experience on this order. I see you have already been in touch with our customer care team in regards to this order. It was sent out to the delivery address in Spain on the 25th of November within our turn around time. We have not had notification from you that it was not received. Please do let me know if the recipient has not received the order. A dispatch email was sent to you and a member of our customer care team emailed you confirming the order had gone out on the 30th of November after you got in touch. If you are able to provide further details of any on-going issues I will be happy to look into this further. I look forward to hearing from you. Kind regards, Bob Books

Posted 7 years ago

“Hardest book I have ever done. Some pages took me 2 hours because the online book froze time and time again. Called your help desk and they recommended starting again offline. Not an option when you are 79 pages in.”

Helpful Report

Posted 7 years ago

Hi Jacquelyn, Thank you for your feedback. I am sorry you had a difficult time placing your order. The Online Book Creator does require consistent internet connection throughout the designing of your photobook, I am so sorry if you missed this. The Bob Designer software is a more reliable option as you design your book offline and only connect when you upload and place your order. There is no way to transfer books created from one design tool to another. I am sorry for any frustration caused, do feel free t get in touch if you wish to discuss this further.

Posted 7 years ago

“Email already sent and product returned. Really poor quality images on final product that weren't notified as being low resolution (poor quality on some that were not low resolution) - not apparent on review that this would be an issue”

Helpful Report

Posted 7 years ago

Hello, I am sorry you were not satisfied with the quality of our product. We are able to detect low resolution images, however our software can not detect blurry images. We do offer a money back guarantee which you have contacted our customer care team and taken advantage of. Thank you again for your feedback. Kind regards, Bob Books

Posted 7 years ago

“I sent an email after my disappointment about my photobook looking for the reason my photos look overexposed and flat. I asked from you to review some of my photos and tell me what was your opinion about them. I didn't receive any reply to that email. So I went to a local professional photographer to ask for help and to find out what went wrong. I think that it was quite easy for you to reply and tell me that it might the monitor settings I use wrong”

Helpful Report

Posted 7 years ago

We are very sorry that you didn't receive a reply to one of your emails. Unfortunately, the images attached to your email were too large for our system to accept, so your email didn't reach us. We aim to reply to emails by the end of the next working day (Monday to Friday), so if you don't hear from us, please don't hesitate to contact us by live chat or phone. Also you should always receive an automatic reply from an email you send to our customer care team (askbob@bobbooks.co.uk), so if you don't get the automatic reply, there might be an issue with the delivery of your email. Once again, we are very sorry for the email issue. Kind regards, Dee-Anna Bob Books

Posted 7 years ago

“I was looking forward to receiving my first photo book from Bobs Books, however, when it arrived, there had been a printing error, and the front page was missing. They reprinted it for me (at no charge as it was their error), but this delayed receipt, and it was meant as a gift for a special occasion. Disappointing.”

Helpful Report

Posted 8 years ago

Hello Claire, Thank you for taking the time to send us your feedback. I am so sorry for the issues you had with your first book. This was a production error and very unfortunate. As you mentioned, you did get in touch with us in regards to this and were offered a reprint and partical refund for the inconvenience. We always work with customers to reprint their books free of charge, apologies for the delay this caused you in receiving your photobook Kind regards, Bob Books

Posted 8 years ago

“The book never arrived. I got a refund, fast, which is good, but still not what I wanted! This may be the fault of the postal service, not Bob Books, but I would suggest that for international deliveries you use a service that can be tracked...”

Helpful Report

Posted 8 years ago

Hello Andreas, Thank you for taking the time to send us your feedback. I am so sorry that your photobook did not arrive. Unfortunately we are unable to offer a tracked service for international delivery as the cost of delivery for a few copies is usually a lot more than the cost of the photobook and much more than the £5.99 that we charge for delivery to all Countries. However if you let me know the photobook format you would like to order (cover type, paper type, size and number of pages), the number of copies and address I would be happy to get a delivery quote for you and you can decide if you would like to go ahead and place a tracked order. I apologise for the disappointment caused and look forward to hearing from you. Kind regards, Bob Books

Posted 8 years ago

Bob Books is rated 4.8 based on 8,275 reviews