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Bob Books Reviews

4.8 Rating 8,301 Reviews
98 %
of reviewers recommend Bob Books
4.8
Based on 8,301 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Bob Books Reviews

About Bob Books:

Turn your photos into top quality books.

Visit Website

Phone:

0203 011 1644

Email:

info@bobbooks.co.uk

Location:

241A Portobello Road,
London
City of London
W11 1LT

Write Your review

Bob Books 5 star review on 13th May 2020
Sarah W
Bob Books 5 star review on 13th May 2020
Mark C
Bob Books 5 star review on 12th May 2020
Paul C
Bob Books 5 star review on 12th May 2020
SARAH F
Bob Books 5 star review on 12th May 2020
Alison L
Anonymous
Anonymous  // 01/01/2019
They lost 20 images I had submitted for a calendar. Even though they had my email address on their records no one informed us that electronic transmission had failed. Net result: posting deadlines for Christmass missed. Note - even though each image takes up to 30 seconds to load, nothing gets stored at their end until you press the Submit button on compilation completion. The guy I spoke to blamed my slow internet speed for the break and plucked a 10% figure out the air as to how often this happens! Fortunately they assured me that they would not be taking payment.
Helpful Report
Posted 11 years ago
Dear Gilbert, We are so sorry that your first attempt to order was unsuccessful. As the order was not completely processed, we didn't have any record of it on our system. We always send an order confirmation email and show an order confirmation screen with the order details and order number for every successfully processed order. If you do not see the order confirmation screen or receive an order confirmation email, please do contact us to check if the order has come through. Your images are still saved in your account and we are happy to help you to put through your order. Very sorry for the technical problems that you had with the first attempt. Unfortunately, transferring of photographs does require a fairly strong internet connection, so if you do have an unstable connection, this can disrupt the order transmission. We look forward to working with you to get your calendar order successfully placed. Kind regards, Dee-Anna
Posted 11 years ago
Having submitted a book for a newly wed couple, the book arrived in a week, well packaged. On inspection one of the photos, the groom had a large dark shadow down one side of his face. It seems on speaking to one of the team that the automatic anti-red eye (which is on by default) needs to be switched off if I edited the images myself. This was not made clear in any of the online help at all. In the options section I turned off anti-red eye and re-submitted as instructed. To be fair, Bob Books reprinted for free and the new book was fine. If this had been made clear in the beginning then we wouldn't have had all the delay and fuss, disappointed really.
Helpful Report
Posted 11 years ago
Thank you for your review. I am very sorry that you experienced this issue with one of your images. I am glad we managed to sort it out for you free of charge. We do our best to get our books out perfectly but occasionally one does slip through the net and we try to get this resolved as soon as possible. Best wishes, Verity Bob Books Ltd
Posted 11 years ago
Bob Books is rated 4.8 based on 8,301 reviews