Name: Blinds 2go
Address: 1 Woodborough Road, Nottingham, Nottinghamshire
Rating: 4.75

“After ordering the wrong sized slats you offered me 50% discount on the smaller size and it was all dealt with very efficiently after I contacted you to see about how I was to do this....I wasn't in a hurry for the blind and because of the virus I didn't expect a quick delivery and the blind arrived in about 3 weeks.....I have yet to put up the blind and hopefully it will work as well as it looks.....My experience has been a positive one...and hopefully will be the same when I order more in the near future. .”

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Posted 5 years ago

“I love my blind it is exactly what I wanted and the quality and material are excellent. I have had lots of compliments.”

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Posted 5 years ago

“Incorrect product imagery, absent customer service, badly managed complaint. No reply from customer service in over a week. A quick summary: Ordered six pairs of blinds, delivered 2.5 weeks after ordering. All six pairs of blinds came with a different style pelmet (the piece of wood that covers the aluminium housing that hold the blind mechanics) than advertised, with returns that aren’t cut to size, complete with ugly plastic corner fittings to attach the returns. One pair of blinds also came with a broken cord consolidator. After deciding I would do some DIY to make my own pelmets, I complained and the company said they’d send out correct size returns and some longer pelmets for me, as well as a small refund. But we didn’t receive six new pelmets, we received four replacement pelmets that were a consistently lighter shade than our blinds, and have not heard anything from blinds to go, despite repeated emails, and attempts to contact via live chat, for over a week. It seems they’ve opted to ignore me. On the upside - the actual blinds are fine and look nice, though as I’ve now discovered, you can do a search for ‘wood Venetian blind’ on AliExpress, and find identical blinds custom made on there, at a lower cost. And they even show the correct pelmet style.... just food for thought. Longer version: At the end of April, I placed an order for six sets of blinds - price was good, the samples we’d received looked good, and the style on the website looked nice. However, almost three weeks later when the blinds arrived, we opened the first of the packages to find out they included a pelmet of an entirely different style than what’s advertised on the website. If you’re ordering the solid wood Venetian blinds - be aware that what’s advertised isn’t what you’ll receive. In order to find out what you’re getting, you’ll need to open the ‘fitting instructions’, as I was informed when I complained about the blinds. However, we actually preferred this new style, if it weren’t for the fact it came with extremely ugly cheap plastic corners to fit on each end. We aren’t fitting our blinds in a recess, so we need coverings for the sides of the aluminium housing. These plastic fittings are cheap and unsightly - and what we were promised was a ‘solid wood’ matching colour pelmet and returns - this isn’t the case. Our returns were also not cut to size, and honestly, were almost all covered in dust. So I assume the factory expects you to cut them yourself? Not all that much work, but not what’s promised when you order. As mentioned in my shorter version, when I brought this up via the email helpline (don’t even bother with live chat - it’s just for looks and is fake), the company offered to dispatch six new pelmets for me to modify myself to work around the ugly plastic corner issue. However, I didn’t receive six new pelmets, I received four ones that were all a milkier colour than the original ones, and I received three returns, none of which were cut to size as promised. I should have received twelve cut to size - but this is a lesser point as I can reuse the returns from the original shipment, and just cut them myself. Furthermore - it took another almost 3 weeks to receive these - and if I ever hear back from them again, I’ll no doubt be in for another wait. Customer service and replacements are slow. Don’t trust what the website says. Finally, to top it off - after waiting a total of two hours in live chat, and a number of emails, I have heard nothing back from blinds2go in over a week. Avoid this company - their blinds are fine but identical blinds are offered by other companies such as ones on AliExpress, which are significantly cheaper, also custom cut to size, and even advertise the ugly plastic corner fittings, rather than lie and lead you on as blinds2go does. I’m not usually one to post these kinds of reviews, but unfortunately Blinds2go is more interested in ignoring me than solving this relatively easy to fix problem. Their initial reply was promising but hasn’t solved anything. I did receive a small refund of part of my order, but the time it’ll take me to fix their mismarketed pelmet is worth a lot more - so it also rings empty.”

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Posted 5 years ago

“create service and we acnt wait to receive the curtains that we ahve ordered.”

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Posted 5 years ago

“Blinds are up and they look good”

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Posted 5 years ago

“Considering these blinds were ordered at the beginning of lockdown, they did arrive in a reasonable timeframe, the blinds themselves look good but the fixings are atrocious, great if you have a nice square window but if you have to fix to a PVC door make sure you have a good supply of whacky baccy because even from someone who is a non smoker and never tried the stuff I could have done with a case load to ease the frustration of fitting these blinds”

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Posted 5 years ago

“Just received my 4th blind from Blinds 2go. Love it, really good quality as usual”

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Posted 5 years ago

“Well worth the wait. Turned up in fantastic condition and easy to install. Was sceptical ordering online having never seen product but when they arrived couldn’t be happier. Would definitely recommend.”

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Posted 5 years ago

“Ordered 3 blinds on the 1st of April only received 2... spent weeks on phone email and chat ... which has now vanished... still no missing blind after several excuses ... avoid this company ...I’m contacting my local press today”

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Posted 5 years ago

“I have made a few orders now , I love how easy the blinds are to put up and they are always perfect size , I need a few more so I will be ordering for the rest of the house thank you”

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Posted 5 years ago

“It was fantastic service from start to finish. The blinds fitted lovely with the correct measurements. I would definitely recommend blinds to go.”

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Posted 5 years ago

“Samples provided promptly although blind took a little longer than normal, this wasn’t a problem, product is as expected and we are very pleased with it.Delivery was a day earlier than expected so we weren’t available at home and package was left outside front door, while this didn’t cause any issues in normal circumstances this wouldn’t be appropriate as it obviously made it clear that we were out and vulnerable to possible burglary.”

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Posted 5 years ago

“Just received two Roman Blinds for children’s rooms. Beautifully made gorgeous fabric & easy to instal”

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Posted 5 years ago

“Excellent service, arrived exactly when they said it would, and the quality is great!”

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Posted 5 years ago

“Very pleased with blind for my kitchen would recommend.”

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Posted 5 years ago

“Great service kept informed at every stage where the order was upto and delivered promptly, the blind looks great. All done under the current craziness of covid. Brilliant.”

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Posted 5 years ago

“I'm happy with the blind I recently purchased and which has now been fitted. Thank you.”

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Posted 5 years ago

“We ordered 2 different styles of blinds and 1 was a quick delivery the other took a fair while to arrive. Both blinds are of really high quality and the build quality of the mechanism is spot on. The only improvement I would suggest is the fitting screws, in both cases I have found the screws too long for attaching into the ceiling of the window, maybe because there has been a lintel, so having to then purchase further screws, plugs, is annoying. Wish they sent different sized plugs and screws.”

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Posted 5 years ago

“We ordered 2 different styles of blinds and 1 was a quick delivery the other took a fair while to arrive. Both blinds are of really high quality and the build quality of the mechanism is spot on. The only improvement I would suggest is the fitting screws, in both cases I have found the screws too long for attaching into the ceiling of the window, maybe because there has been a lintel, so having to then purchase further screws, plugs, is annoying. Wish they sent different sized plugs and screws.”

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Posted 5 years ago

“Easy to order , fairly quick delivery esp. taking into account COVID 19, now up and looking lovely . I’ve used them before and I Wil again in the future.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Blinds 2go Reviews