Name: Blinds 2go
Address: 1 Woodborough Road, Nottingham, Nottinghamshire
Rating: 4.75

“We had delivery as expected, track for vertical blinds didn’t work completely closing the all the blinds but on ringing them customer service team ask us to try a short alternative method, this didn’t work and they sent a replacement track which arrived within 2 days and now all work as we expected. Our first visit to blinds2go so will probably use again in the future. Sorry that other customers didn’t receive the same service that we did!”

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Posted 6 years ago

“Worst company ever. After about 2 weeks my blind arrived with no bracket & was completely damaged. Customer Service & after care is terrible. Have been lied to so many times & i still havent had my issue resolved. Will be taking it further if they carry on - they're an absolute joke. Blamed the delivery company XDP for 'losing' my parcel which wasnt true and completely unfair !!! AVOID.”

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Posted 6 years ago

“AVOID!! I ordered 2x Blackout Roman blinds for my bedroom. They DO NOT block out the light. The chain was so short I could hardly reach it to operate them and they are SO slow to go up and down it feels like every morning and evening is an extra chore. After spending >£200 I was expecting a quality, user friendly product. Sadly not the case. Customer services are frustrating to deal with- I’ve had to repeat myself time and time again. They’ve sent me a longer chain but ignored my other complaints and have not offered a refund even though I’ve explained repeatly I’m deeply unsatisfied with the product. GO ELSEWHERE!!!”

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Posted 6 years ago

“AVOID!! I ordered 2x Blackout Roman blinds for my bedroom. They DO NOT block out the light. The chain was so short I could hardly reach it to operate them and they are SO slow to go up and down it feels like every morning and evening is an extra chore. After spending >£200 I was expecting a quality, user friendly product. Sadly not the case. Customer services are frustrating to deal with- I’ve had to repeat myself time and time again. They’ve sent me a longer chain but ignored my other complaints and have not offered a refund even though I’ve explained repeatly I’m deeply unsatisfied with the product. GO ELSEWHERE!!!”

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Posted 6 years ago

“The first time we used Blind 2go it was fantastic though unfortunately my opinion has now changed. We ordered a wooden blind to fit in the recess. First off, delivery was a nightmare, no notification before they attempted delivery and tracking number was incorrect. The delivery company had told B2G that they had tried to deliver 3 times, this wasn't true as we were at home over this. This meant we had to keep calling the delivery and B2G to sort ourselves. Once it was finally delivered the blinds were cut to the right size but the pelmet was too long! I spoke to customer service and they told us to take pictures and they would replace the pelmet. I then get a response to my email saying it's normal for them to be the wrong size and we can easily cut to fit with a saw! That's not really why you buy made to measure. All in all poor service considering the cost this time.”

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Posted 6 years ago

“Orderded the following and they're faulty - high volume production losing quality control and standards. Orderded the following and they're faulty. FAULTY pully mechanisim does not work - Classics Simply White Faux Wood Blind - 50mm Slat - QTY:1 210cm width x 150cm drop (recess) Right hand lift control - Left hand tilt control Wood Impressions offer applied Anticipated Dispatch: 07/11/2019 187cm width x 126cm drop (recess) Right hand lift control - Left hand tilt control Wood Impressions offer applied Anticipated Dispatch: 07/11/2019 FAULTY pully mechanisim does not work 211cm width x 120cm drop (recess) Right hand lift control - Left hand tilt control Wood Impressions offer applied Anticipated Dispatch: 07/11/2019”

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Posted 6 years ago

“Ordered 4 big faux Venetian blinds so quite a lot of money spent. The ordering process and delivery was fine and quality seems good but 3 out of the four blinds are at least 30mm too long so they don’t sit nicely in the recess of the window but want to hang outside and below the cill. When I put them in the window recess they bunch up and don’t shut fully at the bottom. The fourth blind fits perfectly in the window cill, looks very neat and is how I want them all to look. It only goes to highlight the imperfections of the other 3. The company are trying to tell me it’s because of ‘ the bottom bar adjustment slat rule‘ but this was never mentioned in the ordering process, I was told to measure the aperture size which I did but the products delivered are between 30 and 50 mm longer. Can anyone advise me?”

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Posted 6 years ago

“Excellent service and product”

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Posted 6 years ago

“Have a few different types of blinds . I loved them and so simple to deal with order placed and so quickly made and at the door less than a week . Highly recommend this company and I know a few friends have used Blinds2go”

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Posted 6 years ago

“Awesome job yous guys are doing , keep up the good work , best online experience to date , everything went just as your website described.. would 100% recommend this business.. will definitely be using your services again .. one happy customer 👍”

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Posted 6 years ago

“Brilliant customer service. Had an issue with one of our blinds after a year and blind was replaced with no quibbles. Thank you so much”

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Posted 6 years ago

“Excellent product very good quality Highly recommended !!!!!!”

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Posted 6 years ago

“We are delighted with these blinds quality excellent customer service great and a quick delivery will definitely recommend and use again”

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Posted 6 years ago

“I’ve had 2 blinds from Blinds 2go now and both have been delivered on time if not earlier than expected and fit the windows perfectly. Easy to put up and a great price compared to made to measure blinds where you make an appointment.”

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Posted 6 years ago

“Lovely blind. Great service.”

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Posted 6 years ago

“Spot on service as normal only ever had one query with one set of blinds in past one phone call and it was sorted free of charge, that speaks for itself thanks again”

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Posted 6 years ago

“Lovely roman blind as usual, I ordered this one as a focal point on the landing, looks great , really pleased with it.”

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Posted 6 years ago

“Everything as it should be. Nice blinds, good communication and delivered on time.”

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Posted 6 years ago

“having an issue with the company at the moment..........very curious as to the outcome”

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Posted 6 years ago

“Order placed on the 17th November. Estimated delivery date was the 5th of December - paid in full. Contacted after sales around December 9th, who assured me that the product would be with me by December 16th. Still no arrival. Update on website shows it should arrive for Christmas. Contacted sales - asked to speak to a supervisor and was given the runaround. Still no idea of when it will arrive. Requested a cancellation. They advised that they would email me back. Again I insisted that I wanted to cancel as I need the blinds now. I would not have placed the order if I knew that it would be 2 weeks over the delivery date and no confirmed date after that point either. They still have not confirmed whether they have cancelled the order or not.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Blinds 2go Reviews