Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Henley-in-Arden
Rating: 4.63

4.6 Rating 11,146 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

Visit Website

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Signed up for a digital card and never got it. Only got promotional emails for this organization. Sent two emails requesting the card but never of it.”

Helpful Report

Posted 2 months ago

Hi there, We're sorry to hear this and will look into what went wrong for you. Many thanks for bringing this to our attention, we'll do what we can to put this right! Kind regards Customer Support Bladder & Bowel Community

Posted 2 months ago

“I made several applications and tried to get contact but never heard back from anyone.”

Helpful Report

Posted 3 months ago

Dear Harriet, We're so sorry you've had trouble reaching us - did you contact our support team via our website? If you need any further support please contact us directly and we'll do our best to help. https://www.bladderandbowel.org/contact-bladder-and-bowel/ Kind regards Customer Support Bladder & Bowel Community

Posted 2 months ago

“I did not receive the medical card to use toilets”

Helpful Report

Posted 3 months ago

Hi there Linda, We're so sorry to hear this - we've triggered the download link again for you, so you should receive this in a few moments. If you would prefer a plastic card dispatched via post, please copy and paste this into your browser to order one via our website: https://www.bladderandbowel.org/just-cant-wait-card/order-your-plastic-just-cant-wait-card/ With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 3 months ago

“To be honest, I don't know what to do. I was told I'd have a card that said 'just can't wait, medical condition' & I could use a toilet any time but all I have is a blue square in my Google wallet saying loyalty pass. Other than that, I don't know what I do with it or anything. So it just sits there. I'm disappointed”

Helpful Report

Posted 3 months ago

Hi there, We are sorry to hear you're not satisfied - the card is designed to be a communication tool, so that you have a discreet way to convey to someone where public toilets may not be available, that you urgently need to use the facilities. We find the more often than note, people are kind enough to allow. We provide this as a free resource in the absense of many public toilets, and in large people find it to be very helpful. We hope this helps to resolve your query, please do feel free to reach out if you'd like to discuss further via our website. Kind regards Customer Support Team Bladder & Bowel Community

Posted 3 months ago

“I put in a request for a card and have not heard anything back”

Helpful Report

Posted 4 months ago

Dear Grace, Thank you for your review - if your Just Can't Wait Card hasn't arrived, please email us at help@bladderandbowel.org and we'll trace your order. It would help greatly if you include the date you made the request, email address used, and the proof of purchase if applicable. We hope to be able to resolve this for you! Many thanks for your patience Customer Support Bladder & Bowel Community

Posted 4 months ago

“Had nothing through in terms of a card”

Helpful Report

Posted 4 months ago

“While at the London marathon I didn’t find any option to use this”

Helpful Report

Posted 6 months ago

“I lost my card and when I tried to get a replacement i was told that I had to buy one”

Helpful Report

Posted 8 months ago

Hi there Allun, Thank you for your feedback, we wish we could provide all cards for free, forever! You're right, the plastic card comes at a small charge which simply covers the cost of packaging and posting the card to you. We continue to provide the digital Just Can't Wait card for free, if this is an option you'd like to explore. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 8 months ago

“I could not get the download function to work yo access my Just Can't Wait card.”

Helpful Report

Posted 8 months ago

Dear Graham, We're very sorry to hear this and will do everything we can to put this right for you, our customer service team will be in touch directly. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 8 months ago

“I have never heard of Bladder & Biwek Community.”

Helpful Report

Posted 9 months ago

“I only requested a plastic card and I have been bombarded with emails requesting me to use their delivery service, something didn't expect”

Helpful Report

Posted 9 months ago

Dear Trevor, Thank you so much for your honest feedback, we're sorry to hear that our newsletter has been a little more than expected, we try to keep communications to a reasonable level. Our aim is to introduce you to our wider services in case these are of interest, and as with all responsible campaigns we ensure community members can unsubscribe themselves at any time. As a result of your feedback we will of course review our emails in case there is an error. Thank you once again, feedback like this very much helps us to improve. Kind regards Customer Support Bladder & Bowel Community

Posted 9 months ago

“Have tried many times to download card to my wallet with no success”

Helpful Report

Posted 9 months ago

Dear Marion, We're very sorry to hear this - we offer online support guides, and always try to encourage people to contact us with issues so that we can find a way to help. If there is anything further we can do to help please let us know. Please see: https://www.bladderandbowel.org/help-information/resources/apple-wallet-guide/ https://www.bladderandbowel.org/help-information/resources/gpay-guide/ With kind regards Customer Support Bladder & Bowel Community

Posted 9 months ago

“DISAPPOINTED BECAUSE I LOST MY CARD AND I CONTACTED YOU AND I DIDN'T GET A REPLACEMENT CARD. I WANTED A PLASTIC CARD NOT ONE ON MY PHONE.”

Helpful Report

Posted 10 months ago

Dear Paul, We're sorry to hear you're not happy with our service - unfortunately it's just not sustainable for us to provide free replacements for cards which have been lost. We understand your preference for a traditional card, so would kindly ask you to purchase a replacement card via our website. The digital card can be added as a backup, should you ever wish to do so. With kind regards Customer Support Bladder & Bowel Community

Posted 10 months ago

“No one would answer the phone. You said leave your number, and we will phone you back. No body phoned, ever. Nobody answered my emails, only automated responses. Impossible to talk to a person. Impossible really to communicate with your community. Maybe you could be worse, buy I doubt it?”

Helpful Report

Posted 1 year ago

Dear Graham, This is highly unusual and we're looking into this as a priority for you. We're very sorry to hear of your experience and will be keen to understand what has happened. We will be in touch again soon. Many thanks for your honest feedback. Kind regards, Customer Support

Posted 1 year ago

“I am so disappointed I can find nothing on your website about Bile Acid Malabsorption, this is a chronic illness with crippling cramps and frequent bouts of without warning diarrhoea. There is little information in the public domain and when diagnosed you are told to have a low fat diet but for many sufferers it must also be a low residual fibre diet too. Trying to seek help of an NHS dietician is nigh impossible. There is just 1 licensed drug to help ease the symptoms and the more effective more palatable is unlicensed in the UK and has to be prescribed by a consultant on a shared care plan with a GP. There is lo little awareness of this lifelong illness I feel organisations like yourself have a duty to help raise awareness. I had never heard of it until diagnosed and I have on,y come across one other person I know who has heard of it and that is because they also have it. Please Please help raise awareness of this condition.”

Helpful Report

Posted 1 year ago

Dear Helen, Thank you for your feedback - we welcome feedback like this and will certainly look into providing more information on this particular condition. We're sorry that on this occasion we haven't hit the mark.There are so many ways in which the bladder or bowel can be affected, and we try to cover as much as possible. We will hope to improve with the help of your comments. With thanks and kind regards Bladder & Bowel Customer Support

Posted 1 year ago

“card is not accepted”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear you've not had a positive response to using the card - did you reach out to our helpful support team? We try to take any feedback and help encourage venues through a supportive and educational approach. If you'd like to tell us more about your experience please reach out to us via our website so that we can improve our approach. With kind regards Bladder & Bowel Community

Posted 1 year ago

“I have registered with yourself and heard nothing. I have been buying my own pads for months and have had no help or support with getting these supplied”

Helpful Report

Posted 1 year ago

Dear Nicola, We're sorry to hear you're having difficulty - we don't supply pads directly to customers unfortunately. We are sometimes able to offer discounts through our website, so do look out for these. You can also contact your local continence clinic to see what they can do to help via the NHS. If you need further support, please contact us via our website, Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“It's too early for me to write a review as I've just joined. Please don't rush for a review; it makes me feel anxious.”

Helpful Report

Posted 1 year ago

Dear Victoria, We're sorry if our request for a review caused you any anxiety at all, you are welcome to ignore as needed. Please look after yourself and let us know if you need any support - You can contact us via our website. Kind regards Customer Support Team Bladder & Bowel Community

Posted 1 year ago

“I have tried without success to buy the card to help me when I'm out and need the toilet can you help me do this please.”

Helpful Report

Posted 1 year ago

Hi there Elizabeth, Thank you for reaching out to us - you can find our FAQs page here which might answer your needs: https://www.bladderandbowel.org/help-information/resources/faqs-jcw-card/ If you need further support please contact us via our website, or email us at help@bladderandbowel.org with more details about your issue so have we can help you further. With kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I have not had any interaction with B&B. The only reason I know they even exist is because of the spamming of emails. I have not gotten any products or help from B&B, so why would I rate it high?”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your feedback - you may have chosen to subscribe to our emails via our website, but please be assured you would only receive our newsletters if you had opted in. At the bottom of each of our emails you can control your subscription preferences - please take a moment to unsubscribe if you wish to do so. We are also able to do this on your behalf if you are able to please email us with details at help@bladderandbowel.org and we'll be happy to help. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

Bladder & Bowel Community is rated 4.6 based on 11,146 reviews