Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Henley-in-Arden
Rating: 4.64

4.6 Rating 10,645 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

4.6

Based on 10,645 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Bladder & Bowel Community 5 star review on 17th March 2024

Eero Välimäki

Bladder & Bowel Community 5 star review on 30th November 2023

Chris Cook

Bladder & Bowel Community 5 star review on 10th July 2023

Anonymous

Bladder & Bowel Community 5 star review on 11th April 2023

Samantha Bradshaw-gill

Bladder & Bowel Community 5 star review on 12th March 2022

Sarah Otton

Bladder & Bowel Community 5 star review on 20th December 2021

Trudy Morris

Bladder & Bowel Community 5 star review on 18th October 2021

YANCY-ADAHY TURNER

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have registered with yourself and heard nothing. I have been buying my own pads for months and have had no help or support with getting these supplied”

Helpful Report

Posted 3 days ago

“It's too early for me to write a review as I've just joined. Please don't rush for a review; it makes me feel anxious.”

Helpful Report

Posted 1 week ago

Dear Victoria, We're sorry if our request for a review caused you any anxiety at all, you are welcome to ignore as needed. Please look after yourself and let us know if you need any support - You can contact us via our website. Kind regards Customer Support Team Bladder & Bowel Community

Posted 1 week ago

“I have tried without success to buy the card to help me when I'm out and need the toilet can you help me do this please.”

Helpful Report

Posted 2 weeks ago

Hi there Elizabeth, Thank you for reaching out to us - you can find our FAQs page here which might answer your needs: https://www.bladderandbowel.org/help-information/resources/faqs-jcw-card/ If you need further support please contact us via our website, or email us at help@bladderandbowel.org with more details about your issue so have we can help you further. With kind regards Customer Support Bladder & Bowel Community

Posted 1 week ago

“I have not had any interaction with B&B. The only reason I know they even exist is because of the spamming of emails. I have not gotten any products or help from B&B, so why would I rate it high?”

Helpful Report

Posted 1 month ago

Dear David, Thank you for your feedback - you may have chosen to subscribe to our emails via our website, but please be assured you would only receive our newsletters if you had opted in. At the bottom of each of our emails you can control your subscription preferences - please take a moment to unsubscribe if you wish to do so. We are also able to do this on your behalf if you are able to please email us with details at help@bladderandbowel.org and we'll be happy to help. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 1 month ago

“I had forgotten that I’d registered. I never use the community.”

Helpful Report

Posted 2 months ago

Hi there Peter, Not a problem at all, we wish you all the best in the meantime. Kind regards Customer Support Bladder & Bowel Community

Posted 2 months ago

“Well Neen waiting for a call back about the key for over a week, not had anything !”

Helpful Report

Posted 2 months ago

Dear Jenna, We're sorry to hear this and apologise for any inconvenience caused. We offer the radar key to Home Delivery customers as an extra way to support people who manage their regular prescription through our service. Thank you for bringing this to our attention - we will look into this and be in touch once we know more. Kind regards Customer Support Bladder & Bowel Community

Posted 2 months ago

“They have been very helpful and communicated with me very well and sorted out my issues Thank you”

Helpful Report

Posted 3 months ago

“I paid and applied for a card 2 weeks ago no responce not that i should pay for this because of my condition”

Helpful Report

Posted 4 months ago

Dear Michelle, We're so sorry to hear this - we are looking into your order and will get back to you as soon as possible with a resolution. Many thanks for your patience, Kind regards Customer Support Bladder & Bowel Community

Posted 4 months ago

“I asked for a toilet card on more than one occasion and not received it”

Helpful Report

Posted 4 months ago

Hi there Fiona, We're sorry to hear you're not happy - if you requested a free toilet card via our website form, then you should have been directed to download your card to your phone. If you'd like a plastic card, these are available to purchase using a postal form, payable via cheque or BACS. If this hasn't resolved your issue, please kindly let us know further details by emailing us at help@bladderandbowel.org. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 4 months ago

“I tried for over an hour to get a card and it did not go through. I am very disappointed”

Helpful Report

Posted 5 months ago

Hi there Gerry, We're sorry to hear this, thank you for bringing this to our attention - did you reach out to our customer support email? We always reply with support where possible or alternative solutions. If you can kindly let us know where the process was going wrong for you, we can offer support. We'll follow up to see if we can put this right for you. Many thanks for your patience, Customer Support Bladder & Bowel Community

Posted 5 months ago

“I think it is a great idea. But I went to 2shops boyes and superdrug in South shields and was refused.”

Helpful Report

Posted 5 months ago

Hi there Gloria, We are so sorry to hear this. The card is usually widely recognised, and we're very sorry to hear that this happened to you. We're keen to address this through our Just Can't Wait Toilet Scheme, which is aimed at educating staff and venue management around the importance of access to toilets. If you would like us to contact any venues near you in order to improve access to toilets, please email us with details to: help@bladderandbowel.org Thank you for being on the journey with us! With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 5 months ago

“I am not happy with your service provider at all. I applied for a Cannot Wait plastic card therefore, I filled out and posted the form also, done the payment of £2.95 beginning but I haven't receive any card yet!?”

Helpful Report

Posted 5 months ago

Hi there Somayyeh, We wouldn't be happy either! Thank you for bringing this to our attention, we shall trace your order and get back to you with a resolution as this is very unusual for plastic card orders. Thank you for your patience, in future please do email us with any concerns - you can always reach us via our website or on help@bladderandbowel.org With kind regards Customer Support Bladder & Bowel Community

Posted 5 months ago

“I was refused by krispy cream in Manhattan.”

Helpful Report

Posted 6 months ago

Dear Esther, We're very sorry to hear this, and hope that you ware ok. Unfortunately not every outlet is going to be aware of the Just Can't Wait Card yet, but we do hope that the more we all speak about our needs, the more compassionate people and businesses will be. You can find out more about what we're doing to tackle this on our website. Please stay with us on the journey. Wishing you all the best, Customer Support Bladder & Bowel Community

Posted 5 months ago

“Filled form onl line set a sae as requested not had anything back”

Helpful Report

Posted 6 months ago

Hi there Brian, We're sorry to hear this, but hopefully we can help! We have chased this up with the team to trace your order, and will get back to you as soon as possible. Many thanks for your patience Customer Support Bladder & Bowel Community

Posted 6 months ago

“Unfortunately I have tried several times since January to download the card to my iPhone wallet and it has never worked and I can’t find anyway to contact someone for support.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for bringing this to our attention. We're very sorry to hear this, we try to make it as clear as possible that if you have any issues you can contact us on our helpline: help@bladderandbowel.org, it seems this wasn't easy to find in this case. We can issue a plastic card if you would like? Simply complete the form and return to us via email or post, with payment via BACS or cheque and we can issue a card to your address of choice. You can download the form here: https://www.bladderandbowel.org/help-information/just-cant-wait-card/ We hope this helps in some way towards solving the issue, please do email us if we can be of further help. With kind regards Customer Support Bladder & Bowel Community

Posted 6 months ago

“Unable to speak to anyone regarding radar key and card to request use of toilet”

Helpful Report

Posted 6 months ago

Dear Alinka, We're sorry we were unable to hit the mark on this occasion, we hope that you are ok and have found the help you need? If you do still need to reach us, please email help@bladderandbowel.org and we'll get back to you as soon as possible. With best wishes, Customer Support Bladder & Bowel Community

Posted 6 months ago

“The service was great but products haven’t arrived yet”

Helpful Report

Posted 7 months ago

Dear Jessica, We're very sorry to hear there has been an issue, and hope you haven't been inconvenienced too much. One of the team will be in touch today to find out what happened and resolve this for you. Many thanks for your patience. Kind regards Customer Support Bladder & Bowel Community

Posted 7 months ago

“No good because I’m before 5 years Because for the past 5 years I have been suffering until now”

Helpful Report

Posted 7 months ago

Hello there Fawzy, We're very sorry to hear you've been suffering such a lot. If you're based in the UK we may be able to help you access some better support services for you? If this would be helpful please email us at help@bladderandbowel.org We wish you all the best Customer Support Bladder & Bowel Community

Posted 7 months ago

“I have no recall of getting help from the 'community' even although have to endure unrinary incontinence and have quite a lot of occasions where I've lost bowel control also. Using a carers device & internet access once a week so have no real idea how to obtain the Just Can't Wait card. If someone there would care to advise me how to access that via post, I'd be very much thankful. Especially annoyed & upset that all/most of the public conveniences are closed down with no actual definitive cause as to why. Is despicable oligarchy rule. Kindly advise please? Non Combatant. Non Belligerent. Non Adverse. In humility and grace. All Rights Reserved. Non Assumpsit.”

Helpful Report

Posted 8 months ago

“When I get an appointment I'll let you know how think the service rates”

Helpful Report

Posted 8 months ago

Hi there Jean, Thank you for taking the time to leave a review - we don't take appointments as such, if you need support please email us at help@bladderandbowel.org. Alternatively you can reach out to your local continence clinic or GP for a clinical consultation, do get in touch if you need help finding your nearest clinic. Wishing you all the best in the meantime, Customer Support Bladder & Bowel Community

Posted 8 months ago

Bladder & Bowel Community is rated 4.6 based on 10,645 reviews