Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Forward House17 High Street, Warwickshire
Rating: 4.63

4.6 Rating 11,336 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

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“Tried downloading the card for my phone but was not able to. Not pleased.”

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Posted 2 weeks ago

Hi there, We're so sorry to hear this. Did you read our documentation to help you avoid issues? The card is provided free of charge, but we're always happy to help anyone who reaches out. You're welcome to try to download the card again and if you have issues please do get in touch at help@bladderandbowel.org Please use this guidance: https://www.bladderandbowel.org/help-information/resources/faqs-jcw-card/ Or if you prefer you can purchase a plastic card here: https://www.bladderandbowel.org/just-cant-wait-card/order-your-plastic-just-cant-wait-card/ With kind regards, Customer Support Team Bladder & Bowel Community

Posted 2 weeks ago

“This was excellant when I was at clinics however been waiting for an apoointment .”

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Posted 3 weeks ago

Hi there Debbie, We think we may have been mistaken for another organisation as we don't offer appointments. If you are waiting for a referral we suggest you contact your GP directly, or get in touch with your clinic for more information. We hope you get to see someone soon, Kind regards Customer Support Team Bladder & Bowel Community

Posted 2 weeks ago

“This is the first I have heard of the bladder and bowel community but would like to hear more as I have prostate cancer”

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Posted 1 month ago

“Little relevant information posted and not of any practical use”

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Posted 2 months ago

Dear Andrew, We're sorry to hear you don't find any relevant information for you - we usually hear that the breadth of the information we do provide via our website helps people navigate their needs very well. If you can feed back to us which topics are missing for you, we can certainly try to address this in our planning. Please contact us with further details via our website: https://www.bladderandbowel.org/contact-bladder-and-bowel/ Wishing you all the best Customer Support Bladder & Bowel Community

Posted 2 months ago

“I see no benefit of this community”

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Posted 8 months ago

Hi there Mujahidah, We're sorry to hear we haven't hit the mark for you this time - if would be really useful if we could understand what your expectation would be of an online community like this, so that we can use this to improve in the future. We run an online support group, offer free online information and support via email, which you are welcome to access should you need it. Please feel free to contact us via our website with further details, we'd appreciate your input. With thanks in advance, Customer Support Bladder & Bowel Community

Posted 8 months ago

“I have nothing to say”

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Posted 8 months ago

Hi there, Thank you for taking the time to share that you are not happy, we're sorry we didn't hit the mark this time - it would really help us to know where we fell short. Please feel free to contact us directly at help@bladderandbowel.org so that we can try to resolve the issue for you. With kind regards Customer Support Bladder & Bowel Community

Posted 8 months ago

“Signed up for a digital card and never got it. Only got promotional emails for this organization. Sent two emails requesting the card but never of it.”

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Posted 11 months ago

Hi there, We're sorry to hear this and will look into what went wrong for you. Many thanks for bringing this to our attention, we'll do what we can to put this right! Kind regards Customer Support Bladder & Bowel Community

Posted 10 months ago

“I made several applications and tried to get contact but never heard back from anyone.”

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Posted 11 months ago

Dear Harriet, We're so sorry you've had trouble reaching us - did you contact our support team via our website? If you need any further support please contact us directly and we'll do our best to help. https://www.bladderandbowel.org/contact-bladder-and-bowel/ Kind regards Customer Support Bladder & Bowel Community

Posted 11 months ago

“I did not receive the medical card to use toilets”

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Posted 11 months ago

Hi there Linda, We're so sorry to hear this - we've triggered the download link again for you, so you should receive this in a few moments. If you would prefer a plastic card dispatched via post, please copy and paste this into your browser to order one via our website: https://www.bladderandbowel.org/just-cant-wait-card/order-your-plastic-just-cant-wait-card/ With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 11 months ago

“To be honest, I don't know what to do. I was told I'd have a card that said 'just can't wait, medical condition' & I could use a toilet any time but all I have is a blue square in my Google wallet saying loyalty pass. Other than that, I don't know what I do with it or anything. So it just sits there. I'm disappointed”

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Posted 1 year ago

Hi there, We are sorry to hear you're not satisfied - the card is designed to be a communication tool, so that you have a discreet way to convey to someone where public toilets may not be available, that you urgently need to use the facilities. We find the more often than note, people are kind enough to allow. We provide this as a free resource in the absense of many public toilets, and in large people find it to be very helpful. We hope this helps to resolve your query, please do feel free to reach out if you'd like to discuss further via our website. Kind regards Customer Support Team Bladder & Bowel Community

Posted 1 year ago

“I put in a request for a card and have not heard anything back”

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Posted 1 year ago

Dear Grace, Thank you for your review - if your Just Can't Wait Card hasn't arrived, please email us at help@bladderandbowel.org and we'll trace your order. It would help greatly if you include the date you made the request, email address used, and the proof of purchase if applicable. We hope to be able to resolve this for you! Many thanks for your patience Customer Support Bladder & Bowel Community

Posted 1 year ago

“Had nothing through in terms of a card”

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Posted 1 year ago

“While at the London marathon I didn’t find any option to use this”

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Posted 1 year ago

“I lost my card and when I tried to get a replacement i was told that I had to buy one”

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Posted 1 year ago

Hi there Allun, Thank you for your feedback, we wish we could provide all cards for free, forever! You're right, the plastic card comes at a small charge which simply covers the cost of packaging and posting the card to you. We continue to provide the digital Just Can't Wait card for free, if this is an option you'd like to explore. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I could not get the download function to work yo access my Just Can't Wait card.”

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Posted 1 year ago

Dear Graham, We're very sorry to hear this and will do everything we can to put this right for you, our customer service team will be in touch directly. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I have never heard of Bladder & Biwek Community.”

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Posted 1 year ago

“I only requested a plastic card and I have been bombarded with emails requesting me to use their delivery service, something didn't expect”

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Posted 1 year ago

Dear Trevor, Thank you so much for your honest feedback, we're sorry to hear that our newsletter has been a little more than expected, we try to keep communications to a reasonable level. Our aim is to introduce you to our wider services in case these are of interest, and as with all responsible campaigns we ensure community members can unsubscribe themselves at any time. As a result of your feedback we will of course review our emails in case there is an error. Thank you once again, feedback like this very much helps us to improve. Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“Have tried many times to download card to my wallet with no success”

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Posted 1 year ago

Dear Marion, We're very sorry to hear this - we offer online support guides, and always try to encourage people to contact us with issues so that we can find a way to help. If there is anything further we can do to help please let us know. Please see: https://www.bladderandbowel.org/help-information/resources/apple-wallet-guide/ https://www.bladderandbowel.org/help-information/resources/gpay-guide/ With kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“DISAPPOINTED BECAUSE I LOST MY CARD AND I CONTACTED YOU AND I DIDN'T GET A REPLACEMENT CARD. I WANTED A PLASTIC CARD NOT ONE ON MY PHONE.”

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Posted 1 year ago

Dear Paul, We're sorry to hear you're not happy with our service - unfortunately it's just not sustainable for us to provide free replacements for cards which have been lost. We understand your preference for a traditional card, so would kindly ask you to purchase a replacement card via our website. The digital card can be added as a backup, should you ever wish to do so. With kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“No one would answer the phone. You said leave your number, and we will phone you back. No body phoned, ever. Nobody answered my emails, only automated responses. Impossible to talk to a person. Impossible really to communicate with your community. Maybe you could be worse, buy I doubt it?”

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Posted 1 year ago

Dear Graham, This is highly unusual and we're looking into this as a priority for you. We're very sorry to hear of your experience and will be keen to understand what has happened. We will be in touch again soon. Many thanks for your honest feedback. Kind regards, Customer Support

Posted 1 year ago

Bladder & Bowel Community is rated 4.6 based on 11,336 reviews