Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Forward House17 High Street, Warwickshire
Rating: 4.63

4.6 Rating 11,397 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

Visit Website

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a telephone call last week to say we would have a telephone call this week to discuss funding for incontinence pads/nappies, due to a recent surgery for prostrate cancer. I have not received a telephone call, just an email to rate your services!”

Helpful Report

Posted 1 week ago

“the pass is so emberassing and does not look legitimate. i feel to embarrased to even use it since it says "just can't wait on it". please change it to look serious and medical.”

Helpful Report

Posted 2 weeks ago

“I think it could be more inclusive, they wouldn't let me have a radar key”

Helpful Report

Posted 2 weeks ago

Hi there Sam, We always try to be as inclusive as possible, however we just don't supply Radar Keys as standard. We usually direct people to Disability Rights UK to purchase one, you may like to take a look there. Keys can be requested by members of our Home Delivery Service, on request and subject to availability. Please accept our apologies for any confusion there! Kind regards Customer Support Bladder & Bowel Community

Posted 2 weeks ago

“Still waiting for my key”

Helpful Report

Posted 2 weeks ago

“Didnt even get my card”

Helpful Report

Posted 1 month ago

Hi there Alison Thanks for letting us know - it could be that you requested our Digital Card, which you should receive via email soon after applying. If this didn't happen we can understand you being miffed - we do apologise. Our team will trigger this link to come to you again, hopefully this will guide you to download your digital card to your smartphone wallet. If you prefer a traditional plastic card, you can order one here: https://www.bladderandbowel.org/just-cant-wait-card/order-your-plastic-just-cant-wait-card/ Do contact us via our website if we can be of any further assistance. Kind regards Customer Support Team Bladder & Bowel Community

Posted 1 month ago

“Tried downloading the card for my phone but was not able to. Not pleased.”

Helpful Report

Posted 2 months ago

Hi there, We're so sorry to hear this. Did you read our documentation to help you avoid issues? The card is provided free of charge, but we're always happy to help anyone who reaches out. You're welcome to try to download the card again and if you have issues please do get in touch at help@bladderandbowel.org Please use this guidance: https://www.bladderandbowel.org/help-information/resources/faqs-jcw-card/ Or if you prefer you can purchase a plastic card here: https://www.bladderandbowel.org/just-cant-wait-card/order-your-plastic-just-cant-wait-card/ With kind regards, Customer Support Team Bladder & Bowel Community

Posted 2 months ago

“This was excellant when I was at clinics however been waiting for an apoointment .”

Helpful Report

Posted 2 months ago

Hi there Debbie, We think we may have been mistaken for another organisation as we don't offer appointments. If you are waiting for a referral we suggest you contact your GP directly, or get in touch with your clinic for more information. We hope you get to see someone soon, Kind regards Customer Support Team Bladder & Bowel Community

Posted 2 months ago

“This is the first I have heard of the bladder and bowel community but would like to hear more as I have prostate cancer”

Helpful Report

Posted 3 months ago

“Little relevant information posted and not of any practical use”

Helpful Report

Posted 4 months ago

Dear Andrew, We're sorry to hear you don't find any relevant information for you - we usually hear that the breadth of the information we do provide via our website helps people navigate their needs very well. If you can feed back to us which topics are missing for you, we can certainly try to address this in our planning. Please contact us with further details via our website: https://www.bladderandbowel.org/contact-bladder-and-bowel/ Wishing you all the best Customer Support Bladder & Bowel Community

Posted 4 months ago

“I see no benefit of this community”

Helpful Report

Posted 9 months ago

Hi there Mujahidah, We're sorry to hear we haven't hit the mark for you this time - if would be really useful if we could understand what your expectation would be of an online community like this, so that we can use this to improve in the future. We run an online support group, offer free online information and support via email, which you are welcome to access should you need it. Please feel free to contact us via our website with further details, we'd appreciate your input. With thanks in advance, Customer Support Bladder & Bowel Community

Posted 9 months ago

“I have nothing to say”

Helpful Report

Posted 9 months ago

Hi there, Thank you for taking the time to share that you are not happy, we're sorry we didn't hit the mark this time - it would really help us to know where we fell short. Please feel free to contact us directly at help@bladderandbowel.org so that we can try to resolve the issue for you. With kind regards Customer Support Bladder & Bowel Community

Posted 9 months ago

“Signed up for a digital card and never got it. Only got promotional emails for this organization. Sent two emails requesting the card but never of it.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear this and will look into what went wrong for you. Many thanks for bringing this to our attention, we'll do what we can to put this right! Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I made several applications and tried to get contact but never heard back from anyone.”

Helpful Report

Posted 1 year ago

Dear Harriet, We're so sorry you've had trouble reaching us - did you contact our support team via our website? If you need any further support please contact us directly and we'll do our best to help. https://www.bladderandbowel.org/contact-bladder-and-bowel/ Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I did not receive the medical card to use toilets”

Helpful Report

Posted 1 year ago

Hi there Linda, We're so sorry to hear this - we've triggered the download link again for you, so you should receive this in a few moments. If you would prefer a plastic card dispatched via post, please copy and paste this into your browser to order one via our website: https://www.bladderandbowel.org/just-cant-wait-card/order-your-plastic-just-cant-wait-card/ With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“To be honest, I don't know what to do. I was told I'd have a card that said 'just can't wait, medical condition' & I could use a toilet any time but all I have is a blue square in my Google wallet saying loyalty pass. Other than that, I don't know what I do with it or anything. So it just sits there. I'm disappointed”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear you're not satisfied - the card is designed to be a communication tool, so that you have a discreet way to convey to someone where public toilets may not be available, that you urgently need to use the facilities. We find the more often than note, people are kind enough to allow. We provide this as a free resource in the absense of many public toilets, and in large people find it to be very helpful. We hope this helps to resolve your query, please do feel free to reach out if you'd like to discuss further via our website. Kind regards Customer Support Team Bladder & Bowel Community

Posted 1 year ago

“I put in a request for a card and have not heard anything back”

Helpful Report

Posted 1 year ago

Dear Grace, Thank you for your review - if your Just Can't Wait Card hasn't arrived, please email us at help@bladderandbowel.org and we'll trace your order. It would help greatly if you include the date you made the request, email address used, and the proof of purchase if applicable. We hope to be able to resolve this for you! Many thanks for your patience Customer Support Bladder & Bowel Community

Posted 1 year ago

“Had nothing through in terms of a card”

Helpful Report

Posted 1 year ago

“While at the London marathon I didn’t find any option to use this”

Helpful Report

Posted 1 year ago

“I lost my card and when I tried to get a replacement i was told that I had to buy one”

Helpful Report

Posted 1 year ago

Hi there Allun, Thank you for your feedback, we wish we could provide all cards for free, forever! You're right, the plastic card comes at a small charge which simply covers the cost of packaging and posting the card to you. We continue to provide the digital Just Can't Wait card for free, if this is an option you'd like to explore. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I could not get the download function to work yo access my Just Can't Wait card.”

Helpful Report

Posted 1 year ago

Dear Graham, We're very sorry to hear this and will do everything we can to put this right for you, our customer service team will be in touch directly. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

Bladder & Bowel Community is rated 4.6 based on 11,397 reviews