Name: Bladder & Bowel Community
Address: Forward House17 High Street, Forward House17 High Street, Warwickshire
Rating: 4.63

“Since the initial call, I have heard very little contact from Bladdet and Bowel, and have had no support to speak of, in fact the service I have received has had me in tears, that now my husband deals with Bullens directly and have had no input with Bladder and Bowel for for quite sometime. Very disappointing as this is not what was promised over the phone, Unfortunately a company that as soon as they have your prescription you are just another number, would not recommend at all”

Helpful Report

Posted 2 years ago

Dear Kelly, We're very sorry to hear this - we will pick this up directly with our Home Delivery team to better understand what happened. We offer our apologies short term for the distress this has caused you, we take feedback like this very seriously and will be addressing this as a matter of priority. With kind regards Customer Support Bladder& Bowel Community

Posted 2 years ago

“I haven't received my card”

Helpful Report

Posted 2 years ago

Dear Shannon, Thank you for your feedback, we're sorry to hear this but hopefully we can help! If you applied for a Free Just Can't Wait Card online you should have been directed to download your card directly to your smartphone - We have sent you an email to help you complete the process. Please refer to our full guide on our website: https://www.bladderandbowel.org/news/new-digital-just-cant-wait-card/ If you ordered a Plastic Just Can't Wait Card via post, this should have arrived by now - do let us know via email if you need us to trace your order for you. Please email us at help@bladderandbowel.org for support. With kind regards Customer Support Bladder & Bowel Community

Posted 2 years ago

“I applied for card but still have not got it yet”

Helpful Report

Posted 2 years ago

Hi there Geraldine, We're sorry to hear it! If you applied for a digital card, you should have been guided through to download the card directly to your smartphone. We've sent you the confirmation email again so that you can try to install from there. It may also help to read our online guide: https://www.bladderandbowel.org/news/new-digital-just-cant-wait-card/#howtoadddigitalcard If you prefer, you can purchase a plastic card via post, find out more details on our website or email us at help@bladderandbowel.org for information. We do hope this helps, do get in touch if you need support. Kind regards Customer Support Team Bladder & Bowel Community

Posted 2 years ago

“I haven’t received my card”

Helpful Report

Posted 2 years ago

Dear Tracey, We're sorry to hear this - it may be that you requested a digital version of the card for free? We have checked our records and re-sent the email to you so that you can download this directly. If you would prefer a plastic card, these are available via post for £2.95. Do let us know if you'd prefer this option, or you can apply directly. Should you have any issues, please don't hesitate to contact us at help@bladderandbowel.org. With kind regards Customer Support Bladder & Bowel Community

Posted 2 years ago

“I haven't really seen any posts. I don't know why”

Helpful Report

Posted 2 years ago

Hello there, We're sorry to hear you're not happy, are you signed up to our newsletter? If not you can do so here: https://www.bladderandbowel.org/newsletter/mailing-list/ You can also find us on Facebook, Twitter, Instagram and seek out our Facebook Support Group, just search 'Bladder & Bowel Community' With many thanks, Community Support Bladder & Bowel Community

Posted 2 years ago

“Recently applied for two I Just Can't Wait cards, paying for both via cheque. Only one arrived. Sent email explaining but have had no form of apology/explanation, or my second, paid for, card.”

Helpful Report

Posted 2 years ago

Dear Kim, We're sorry this has happened, and will look into this for you as a matter of importance - please bear with us and we'll update you as soon as we possibly can. Apologies for any inconvenience caused, we hope to put this right for you. Kind regards Community Support Team Bladder & Bowel Community

Posted 2 years ago

“Dreadful! Still Havant received my key or my card !”

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Posted 2 years ago

Dear Ailish, We are reviewing our process in line with your feedback - thank you for your comments. We think you may have downloaded a free digital card, as opposed to opting for the paid-for plastic card? If you'd still like a plastic card - or need to chase up an order - please email us at help@bladderandbowel.org and we'll guide you through the process. With kind regards Community Support Bladder & Bowel Community

Posted 2 years ago

“Had no support”

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Posted 2 years ago

Dear Paul, We're very sorry to hear this and will be looking into what went wrong here. Thank you for your feedback, we hope to help you find the support you need. Please contact us at help@bladderandbowel.org if we can help further. With kind regards Bladder & Bowel Community Support

Posted 2 years ago

“Not very helpful”

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Posted 2 years ago

Hi there Lucy, Thank you for taking the time to review us. Can we ask why we didn't hit the mark this time? Please send us more details so that we can try to resolve your query and help us improve. Please email us at help@bladderandbowel.org with your thoughts. With kind regards Bladder & Bowel Community Support Team

Posted 2 years ago

“I've sent an email as requested I've received nothing since I have signed up bar this email.”

Helpful Report

Posted 2 years ago

Hi there Ann, Thank you for bringing this to our attention. We are sorry if we haven't been able to respond to you as promptly as usual, and will look into this for you. We do apologies for any inconvenience caused. In the meantime, please can you forward your original email to help@bladderandbowel.org once again, and we'll get back to you as quickly as possible. With thanks and kind regards Bladder & Bowel Community Support

Posted 2 years ago

“I am still waiting for my Card !!! 2 months later!”

Helpful Report

Posted 3 years ago

Hi there Avril, We're so sorry to hear this! However it may be that you've applied for a digital version of the Just Can't Wait Card which you should have been guided to download instantly - if this wasn't the case, or if you'd prefer a plastic card, please let us know via help@bladderandbowel.org and we'll help you with the process. You can also purchase one via post, find out more here (scroll down the page): https://www.bladderandbowel.org/help-information/just-cant-wait-card/ If we can help any further please let us know. With kind regards Community Support Bladder & Bowel Community

Posted 3 years ago

“How can I possibly write a review when I haven't heard a thing from this community since I joined !! Bit of a joke really.”

Helpful Report

Posted 3 years ago

Hi there Chris, We're sorry we haven't hit the mark for you here. Unfortunately we cannot contact you if you haven't given us permission to do so. You are welcome to join our mailing list which may help? We share community news and updates via our email newsletter, which is usually available as an option when you contact us via our website. This is the best way to stay informed, via our quarterly newsletters and special bulletins. It's simple to sign up via our website: https://www.bladderandbowel.org/newsletter/mailing-list/ Alternatively you can join our Community Support Group via Facebook which is another great way to keep informed: https://www.facebook.com/groups/BandBCommunity/ Thank you for your review - we will review our communications in line with your feedback, but hope this is helpful in the meantime. Kind regards Community Support Team Bladder & Bowel Community

Posted 3 years ago

“Considering that you never delivered the most important part of my request and when I invformed you of this on the phone all I got was I will phone you straight back, that was a week ago and I still haven’t had the phone call back, I don’t think I will be using you again”

Helpful Report

Posted 3 years ago

Dear Robert, We're so very sorry to hear this, our Home Delivery service is usually very reliable. We will address this for you as a priority. We apologise for any inconvenience caused, and for not hitting the mark on this occasion and will ask our Home Delivery Team to contact you directly to address this for you. With kind regards Bladder & Bowel Community Team

Posted 3 years ago

“Applied for something and have no heard a peep out of them.”

Helpful Report

Posted 3 years ago

Hi there Tia, We're sorry to hear this, we're usually very quick to respond to enquiries. Did you email our Help line? If not please can we ask you to email details of your issue to help@bladderandbowel.org and we'll do everything we can to resolve this for you. With many thanks, Bladder & Bowel Community Team

Posted 3 years ago

“Wanted a *Just cannot wait card,* signed-up cannot download as do not have a printer cannot download to ifone as it asks for a credit card to be added before it will add any other cards to an iwallet. I was called by one of your CS advisors whom used my details to cold call, I explained I coukd not diwnload tbe digital one as I cannot use my Iwalket asjed could I be sent a physical card. I was told I could not have one unless I was a customer. Was given a lia List of things you provide and etc also went through all complimentary items too. When I said my district nurses use another company I was told I can use who I want it is easy to change over, that You could send out my prescription without waiting for my GP to sign it was also told can get any NHS prescriptions for me. False reasons to get people to sign up wrongful advertising* I am dusgusted you can do this to anyone & will be posting to Social Media platforms about my experience & why I could not have a card. When you say on your website sign up get a free JCW card. What a load of waffle. If I was looking to change to another supplier it certainly would not be your company based on your ethics! I just can't wait to post this on Social Media. Have a nice day!”

Helpful Report

Posted 3 years ago

Dear Theresa, We're very sorry to hear that this was your experience of Bladder & Bowel Community, and will be addressing your concerns directly. In the meantime we thank you for your comments and will formally respond to your concerns as soon as possible. With kind regards Bladder & Bowel Community

Posted 3 years ago

“I haven't received a email regarding my IBS card”

Helpful Report

Posted 3 years ago

Hi there Amelia, We're sorry to hear this, and apologies for the delay in replying. We have a full guide to the process here, which we hope will help: https://www.bladderandbowel.org/news/new-digital-just-cant-wait-card/ In the meantime please can we also ask that you check that you entered your email address correctly, and that it didn't go into your junk folder by accident? Some mail servers do relegate emails like this by accident! If you need further support please do email us at help@bladderandbowel.org and we'll do everything we can to get you sorted. With kind regards Bladder & Bowel Community Team

Posted 3 years ago

“Terrible on release from hospital was given all medication yet have to buy pads while no wage coming into house £450 less and 5 months later still waiting. Terrible service”

Helpful Report

Posted 3 years ago

Dear Elaine, We're so sorry to hear this - we understand that at the moment in particular every penny is vital. We're not sure if we're the right people to help (we aren't involved in hospital care or patient care on release) but will do what we can to offer you support to get you back on track. We will send you a separate message with some options. With kind regards Bladder & Bowel Community Team

Posted 3 years ago

“I requested my a "have to go key and card", about a month or so ago, and still haven't received either of those resources as yet. Can you advise whether you require further information, or why this is the case? Trust I'll hear from someone shortly. Best wishes Marcus J PETER [Mr]”

Helpful Report

Posted 3 years ago

Dear Marcus, We're sorry to hear this - we've contacted you separately to try to resolve this for you. If you have any issues, please don't hesitate to contact us at help@bladderandbowel.org With kind regards Bladder & Bowel Community Team

Posted 3 years ago

“Sent a few emails...no reply”

Helpful Report

Posted 3 years ago

Dear Brigid, Thank you for your review, and we're sorry that we didn't hit the mark on this occasion - with yesterday being a bank holiday due to the Queen's funeral it might be that we're just getting to your email. We will certainly look into this and ensure we respond as soon as we can. We apologise for any inconvenience caused, and thank you for your patience. Kind regards Bladder & Bowel Community Team

Posted 3 years ago

“Whwn I tried to use this card in curry's they said they had never heard of it so I had to try and find another toilet In a panic”

Helpful Report

Posted 3 years ago

Dear Jan, We're so sorry to hear this happened to you, this must have been incredibly difficult. We're working on a new Toilet Scheme campaign to help businesses to understand what it means to live with a bladder and bowel condition and recognise the Just Can't Wait Card, which we hope in turn will reduce instances like this. In the meantime, thank you for your feedback, and we hope you stay with us on the journey - the more people who use the card, the more it will be recognised. Kind regards - Bladder & Bowel Community

Posted 3 years ago

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