Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Forward House17 High Street, Warwickshire
Rating: 4.63

4.6 Rating 11,205 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

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“Not helpful in lockdown. Presume everyone felt this? The review is reflecting that”

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Posted 4 years ago

“I thought that shops should get you use their toilets if you need them But been to 2 now and they wouldn't let me use theirs”

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Posted 4 years ago

Dear Carol, Thank you so much for your review - we're so sorry to hear that the Just Can't Wait card was refused, we understand that may have been stressful. The card is a communication tool, as opposed to a pass to use the toilet. We are working to raise awareness with all levels of community to improve everyone's understanding of what it's like to live with a bladder and or bowel condition. The more people show the card though, the more people will recognise it. If you’d like to support our work, please email us at help@bladderandbowel.org with details of your experience to inform our wider awareness campaigns. Please stay with us on the journey! Kind regards - Bladder & Bowel Community Team

Posted 4 years ago

“I wanted a card to carry with me but no option for that..I can't do downloading stuff..so not helpful at all.”

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Posted 4 years ago

“Have not received card”

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Posted 4 years ago

“I have applied for a card, sent a stamped address envelope yet nothing arrived. I'm disappointed in the service”

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Posted 4 years ago

Hi there Sally, We can see that you applied some time ago - we'll chase this up with the team and get back to you as soon as possible, many thanks for bringing this to our attention. Kind regards - Bladder & Bowel Community Team

Posted 4 years ago

“2nd attempt to download just can’t wait card and still hasn’t worked. Not very impressed.”

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Posted 4 years ago

Hi there Mike We're so sorry to hear it, this sounds like a troublesome one. Did you contact us at help@bladderandbowel.org for support? Please feel free to do so and we'll help however we can. In the meantime, please ensure your smartphone has all updates installed, and that you have your Apple Wallet or GPay app ready to go. With thanks and kind regards - Bladder & Bowel Community Team

Posted 4 years ago

“I still haven't received my card”

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Posted 4 years ago

“Tried to call their helpline which kept me waiting then offered me to leave my name and number so they could call me - they didn't! I wanted a physical card but received an email to say my 'digital' can't wait card was ready, but I didn't want a digital one on a phone, and there was no means of speaking to anyone about it. Very poor”

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Posted 4 years ago

Dear Paul, We're so sorry for any confusion - we no longer run a helpline, so were unable to pick up your message. We will email you directly in order to provide further details on how to obtain a physical card, should you wish. With kind regards - Bladder & Bowel Community Team

Posted 4 years ago

“Not received my app to add to my wallet. Very disappointed”

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Posted 4 years ago

Dear Mike, Thank you for your review and we're sorry to hear it's not more positive. The online form you filled in should have enabled you to receive an email with a link to download your card to your digital wallet. If this wasn't the case, please kindly try the process again, and it may help to read some guidance before you begin. This article should help: https://www.bladderandbowel.org/news/new-digital-just-cant-wait-card/ If you need further support please email us at help@bladderandbowel.org and we'd be glad to help. With kind regards - Bladder & Bowel Community Team

Posted 4 years ago

“Not received my card yet”

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Posted 4 years ago

Hi there Susan, Thank you for your review and we're sorry to hear this! If you applied online, you will have received an email with a link to download your card digitally. You may need to complete the form again to access the link, or if you prefer you can order a plastic card by post. Please refer to our website at https://www.bladderandbowel.org/news/new-digital-just-cant-wait-card/ for guidance, and then complete the application form again to access your digital card. You can also email us directly at help@bladderandbowel.org With thanks and kind regards - Bladder & Bowel Community Team

Posted 4 years ago

“Non existent”

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Posted 4 years ago

Hello there, We're so sorry to hear that you didn't have a better experience. Can we help further? Please email us at help@bladderandbowel.org and we'll see what we can do to resolve your issues. With kind regards - Bladder & Bowel Community Team

Posted 4 years ago

“Have not received my card?”

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Posted 4 years ago

Dear Silvia, Thank you for your review and we're sorry that you haven't had a more positive experience. If you ordered a card online, via the online application form on our website, this would have been for a digital card. You would have received a link via email, to enable you to access your unique link. If this has expired, please repeat the process. If you would prefer a physical card, we make a small charge to cover postage and packaging. Please forward a cheque for £1.99 payable to Bladder and Bowel Support Company Ltd, to: Bladder & Bowel Community, Forward House, 17 High Street, Henley-in-Arden, B95 5AA, and include your name and return address for us to send your card. If you require any support, please email us at help@bladderandbowel.org. With thanks and kind regards - Bladder & Bowel Community Team

Posted 4 years ago

“NOT WHAT IT SEEMS I signed up online as I was keen to have the Just Can't Wait! App for my mobile phone, resulting from a recent rectal cancer diagnosis, not my long standing ileostomy. BUT. I had a call from you, that I now know was not what it seems. The caller asked after my health, and said sorry about the diagnosis. But quickly moving on, asked about my stoma, and which supplier I used. I politely answered, as I felt fair enough I was pleased to have the App. After some minutes going into more details about my supplier your caller moved to what their "partner" supplier could offer and how that was so much better. In fact no different, I said, to what I have already, but that wasn't enough and I was given a repeat of all details. I asked who they represented - answer the B&BC, but when pressed did tell me Bullen was the "partner" supplier. So after an unsolicited 10 minute call about supplies, I politely gave my feedback to your caller. THIS: if you want to offer a support service great, but do not pretend that in order TO SIGN UP NEW CUSTOMERS FOR A SUPPLIER. Your caller had no real interest in my care needs, didn't know for instance what granulation is, so when I said I thought I was really being given a sales pitch, your caller ended the call abruptly. SHAME ON YOU B&BC, I now think you are just a front. You are taking advantage of people in a very, very difficult experience, and your first concern is profit.”

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Posted 4 years ago

Dear Caroline, Thank you for your review and we're sorry if you felt in any way that you'd been contacted beyond your preferences. The Just Can't Wait card is provided for Free, in partnership with Home Delivery who may contact you to make sure you downloaded your card ok, and to see if you need further assistance. Of course, our primary concern is the health and wellbeing of all members of our community. We will as a matter of priority, raise your concerns with the team. Thank you once again, your feedback is appreciated. Please email us at help@bladderandbowel.org if you would like any further support. With kind regards, - Bladder and Bowel Community Team

Posted 4 years ago

“Tried to get a card for this it was impossible to ask for help for one Regards Lorraine blades”

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Posted 4 years ago

Hi there Lorraine, If you need support, you can always email us at help@bladderandbowel.org and our customer support will guide you as best they can. Please get in touch if we can be of any assistance. With kind regards - Bladder & Bowel Community Team

Posted 4 years ago

“Hi have twice not recieved my card”

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Posted 4 years ago

“Still waiting on my replacement card”

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Posted 5 years ago

“I don’t get my card”

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Posted 5 years ago

“Havent received it”

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Posted 5 years ago

“Card never recieved.”

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Posted 5 years ago

“not recived my card yet”

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Posted 5 years ago

Bladder & Bowel Community is rated 4.6 based on 11,205 reviews