Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Henley-in-Arden
Rating: 4.64

4.6 Rating 10,655 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

4.6

Based on 10,655 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Bladder & Bowel Community 5 star review on 17th March 2024

Eero Välimäki

Bladder & Bowel Community 5 star review on 30th November 2023

Chris Cook

Bladder & Bowel Community 5 star review on 10th July 2023

Anonymous

Bladder & Bowel Community 5 star review on 11th April 2023

Samantha Bradshaw-gill

Bladder & Bowel Community 5 star review on 12th March 2022

Sarah Otton

Bladder & Bowel Community 5 star review on 20th December 2021

Trudy Morris

Bladder & Bowel Community 5 star review on 18th October 2021

YANCY-ADAHY TURNER

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my appointment from last year.”

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Posted 2 days ago

“Never been in a picture community I was on my own hear my autistic 66 years old to in diapers all the time I get mine off NHS what brand tena not very good in bed”

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Posted 2 weeks ago

Dear Ken We hope you're ok, sometimes it's a case of trying different products to find the one that suits you. You are very welcome to join our Facebook Support group if this might help - lots of people discuss and share solutions so you may find some support. Join here: https://www.facebook.com/groups/BandBCommunity/ Wishing you all the best, Customer Support Bladder & Bowel Community

Posted 2 weeks ago

“I have a bladder problem but I have been told to buy the nappies my self”

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Posted 1 month ago

“Unable to get a digital free toilet pass trying to use instructions given. Spent ages on it then asked for my bank card details!!!! Gave up!!!”

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Posted 1 month ago

Dear Jane, We're sorry to hear this - The digital Just Can’t Wait card will always remain completely free to use. The wallet technology used is similar to that of a loyalty card, so no payments or charges can be made. Apple Wallet and Google Wallet are, however, capable of processing payments via other cards you might add to your mobile wallet – for example, credit cards. Within your Apple Wallet or Google Wallet account you can control all of your payment settings. We apologise for any inconvenience caused to you. Kind regards Community Support Bladder & Bowel Community

Posted 1 month ago

“OK group, no great offer of help or partnerships or support. Could be run an awful lot better . Iv plenty of advice and ideas if you wish to consult me thanks”

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Posted 2 months ago

Hi there! We're sorry to hear we've not hit the mark this time, but we'd love to hear your ideas. Kindly email us at help@bladderandbowel.org and we'll go from there. Thank you so much - input like this from the community is vital to help us improve. Kind regareds Customer Support Bladder & Bowel Community

Posted 2 months ago

“I tried to order the loo card but nothing happened. I had one of your cards and it's got damaged. So I'd like a new one please. A real card. Please”

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Posted 5 months ago

Hi there Rita, Thank you for taking the time to bring this to our attention - we're sorry to hear that the digital card isn't working for you. If you'd prefer a plastic card, you are very welcome to purchase one via post, with a small payment via BACS or cheque. Please submit the form and payment and we'll dispatch a card to you via return post. You can download the form here: https://www.bladderandbowel.org/help-information/just-cant-wait-card/ If you need further support, simply contact us via our website. Kind regards Customer Support Bladder & Bowel Community

Posted 5 months ago

“I registered and got an immediate hard sell for their pharmaceutical delivery company. This may or may not be good. What is not so good is that they present themselves as a "community" when they maybe are not. From the hard sell, I suspect this is a business or commercial organisation rather than a community. I want to know how they get their funding (the logo looks like an NHS one but apart from supplying a delivery service do they actually do any health work?) I don't mind if they are a business but they should be uprfront. I have tried looking at the website and if there is a section saying who they are and how they are funded, its buried away.”

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Posted 6 months ago

Dear Charlie, Thank you for taking the time to share your experience. The organisation was previously a charity, which couldn’t support itself. It went bankrupt and was recovered to enable this vital resource with all its free information, newsletters and support group to continue to be available; all of which serves the community that has been have built. The Home Delivery Service was brought in as an extension of our clinical support. We apologise if this part presented as a hard sell - we will investigate your reported call with the Home Delivery Service Team to understand and ensure that due process is followed. We endeavour to provide free information and support to our community whilst working to provide the balance with keeping the business running. There are areas we are always constantly working to improve, so we really do appreciate you sharing your experience. Please contact us at help@bladderandbowel.org if we can help further or you’d like more information. Kind regards Customer Support Bladder & Bowel Community

Posted 6 months ago

“Unable to my pee”

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Posted 6 months ago

Dear Victoria, Thank you for your review and our apologies for not being able to reply sooner. If you are having bladder issues please refer to our website, the Bladder Care section has information on many different conditions and the treatments available. In the short term, please ensure you stay hydrated, and see a medical professional if you need. You can find our Bladder Care Section here: https://www.bladderandbowel.org/bladder/bladder-conditions-and-symptoms/ Wishing you all the best Customer Support Bladder & Bowel Conditions

Posted 6 months ago

“Not really a deal of help”

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Posted 7 months ago

Hi there Colin, We're sorry to hear this - can you let us know what more we could have done to help, in your case? Please feed back to us in more detail at help@bladderandbowel.org so that we can address this for you. With kind regards Customer Support Bladder & Bowel Community

Posted 7 months ago

“Reviewing just 'can't wait card'.”

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Posted 7 months ago

Hi there, We're sorry to hear your review isn't more positive - is there anything specific you'd like to feed back on to help us improve? Please email us at help@bladderandbowel.org and we'll be happy to address these for you. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 7 months ago

“Not a lot of place even let you use there toilet I have ibs and my bladder Is very weak so when I need to go I really need to go or ill have an accident and it happened in a shop as they refused for me to go”

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Posted 7 months ago

Hello there, Thank you for your review, we're very sorry to hear that your first experience has not been more positive, and hope you are ok. We'd like to reassure you that this is not a common response to the card, but we do know that there are still people out there that are either unable to help, or less informed of bladder and bowel conditions. Our mission is to educate shops and staff, in fact we have a special campaign running - it just takes time for people to adapt. If you'd like, we can contact the shop independently (with not mention of this conversation) and see if we can support their staff with further information. Simply send us details to help@bladderandbowel.org and we can action this for you. We hope this is some help - please let us know if we can help more. Kind regards Customer Support Bladder & Bowel Community

Posted 7 months ago

“found it hard to download the card, also not sure where it can be used ?”

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Posted 8 months ago

Hi there Adine, Thank you for your review, we're sorry if you found the process a bit tricky - we're working on making this easier, we appreciate your feedback at this time and thank you for your patience. The Just Can't Wait Card is accepted fairly widely, of course, it does rely on patience and understanding from the person you're asking - we recommend only using it in an emergency, and remembering that toilets are made available at the venue's discretion. Most people find the card helps them access a toilet in times of need, so we hope you have a similar experience. If you have further feedback or require any support with your card, we'd very much like to hear from you at help@bladderandbowel.org. With kind regards Customer Support Bladder & Bowel Community

Posted 7 months ago

“Hi I have tried to download the Just can’t wait to my iPhone but it only downloads to a pdf that I cannot open and does not go into the wallet ?? Any ideas as to why! Thanks”

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Posted 10 months ago

Dear Neil, We're sorry to hear this, it sounds like a technical glitch - we will follow up directly via email to see if we can resolve this for you. Thank you for your patience in this matter. Kind regards Community Support Bladder & Bowel Community

Posted 10 months ago

“My bowels are alright its just my bladderas I constantly am wetting my self and feeling embarrassed about it when I am out”

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Posted 1 year ago

Dear Amanda, We're so sorry to hear this - you are not alone. We are a community of people all living with various challenges, many of which just like yours. In the first instance we urge you to visit your GP - you can request to see a female doctor or nurse if you prefer, who will help diagnose your condition and find the right treatment for you. You can also self-refer to some continence clinics depending on your area. If you need support and guidance, please feel free to visit the Bladder Care section of our website which has a wealth of information on how to cope: https://www.bladderandbowel.org/bladder/ You can also contact us directly on help@bladderandbowel.org Wishing you all the best with your healthcare journey - Kind regards Community Support Bladder & Bowel Community

Posted 1 year ago

“Communication was a problem and I never got to explain that I am unable to self-catheterise owing to my disabilities They thought Simon and I live together, this is not the case!.”

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Posted 1 year ago

Hi there Melanie, Thank you for taking the time to feed this back to us - we're sorry for any issues with communication, this is unusual for us. We apologise for any assumptions made on this occasion. We'll look into this further on your behalf; however, If you need any further support in resolving this please let us know at help@bladderandbowel.org. With kind regards Community Support Bladder & Bowel Community

Posted 1 year ago

“I tried a number of times to get either the app or the card and every time I tried I got so far and it said I would either get an email or text how to carry on but I never got either”

Helpful Report

Posted 1 year ago

Hi there Valerie, We're sorry to hear you've had trouble with downloading your toilet card - it may be that the email went into your spam/junk folder - if this is the case, please kindly 'mark as not spam'. We have triggered the email to go to you again - simply follow the instructions in the email, and you should be guided to download your card and add to wallet. If this is not the case, please email us at help@bladderandbowel.org and we will look into this further for you. We apologise for any inconvenience caused. With thanks and kind regards Community Support Bladder & Bowel Community

Posted 1 year ago

“Most places wouldn't accept it”

Helpful Report

Posted 1 year ago

Hi there Michael, Thank you for your feedback - we are aware of this issue, and are working to tackle it though a new toilet sharing scheme. Find out more: https://www.bladderandbowel.org/help-information/toilet-scheme/ If there are particular retailers/businesses you wish to be involved please email us with details and we may be able to reach out to them as part of the scheme: help@bladderandbowel.org We know that as more people use the card, there will be also be greater awareness for the needs of people living with bladder and bowel conditions. Kind regards Bladder & Bowel Community Support Team

Posted 1 year ago

“still waiting for my card”

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Posted 1 year ago

Hi there Jennifer, Thank you for your review and we're sorry to hear this - did you have trouble downloading your card? If so, please access our full guide here which should answer any questions. https://www.bladderandbowel.org/news/new-digital-just-cant-wait-card/ We also have some FAQs on our website if you need to troubleshoot anything: https://www.bladderandbowel.org/help-information/resources/faqs-jcw-card/ If you would rather a plastic card, these are available for a small fee, simply visit our website for more details: https://www.bladderandbowel.org/help-information/just-cant-wait-card/ If none of the above apply, please email us at help@bladderandbowel.org With kind regards Bladder & Bowel Community Support

Posted 1 year ago

“I ordered a new card, as I lost my purse which my card was in, yet I have not received it, I have Diverticulitis, and have not been out since loosing my original card..... 😢”

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Posted 1 year ago

“Not very interesting and not very helpful”

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Posted 1 year ago

Dear Corrinne, We're sorry to hear this - did you reach out to us over email? We're always happy to help if you have a query, and our community support team are very friendly. If you need support please do get in touch, and we'll guide you through the process. With kind regards Bladder & Bowel Community

Posted 1 year ago

Bladder & Bowel Community is rated 4.6 based on 10,655 reviews