Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Henley-in-Arden
Rating: 4.63

4.6 Rating 11,146 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

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“The community and retailers are not aware of what the card is for ,more information needs to be but out there”

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Posted 2 months ago

Hi there Judith, thanks for your feedback - and we agree! Achieving meaningful change like this takes years, but we're always working in the background to try to get more shops and venues to recognise the toilet needs of others. Please be patient and stick with us, we'll make change together :) In the meantime, we're usually well infored that larger high street shops like Sainsburys are very helpful. All the best, Customer Support Bladder & Bowel Community

Posted 2 months ago

“I don't, have any contact with my stoma nurse what so ever,,I also have a very very big and heavy hernia under my stoma which bleed non stop, but they say they can,t operate, so how would you feel..”

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Posted 3 months ago

Dear George, We're so sorry to hear this, you must feel awful - we offer product and stoma care support via our Home Delivery service, but this sounds like your local bladder and bowel team. We can't offer front-line help I'm afraid, but we do hope you get the help you need - please revisit your local GP or Bladder and Bowel Clinic. You can also reach out to Colostomy UK (provided you are UK based) who operate a telephone helpline: 0800 328 4257 If you need further guidance, please reach out to us and we'll see what we can do to help guid you further. Either contact us via our website for general guidance: https://www.bladderandbowel.org/contact-bladder-and-bowel/ Or for stoma product advice, reach our to our Home Delivery team: https://www.bladderandbowel.org/homedelivery/ We wish you all the best - please do come back to us if we can signpost you further. Kind regards Customer Support Bladder & Bowel Community

Posted 3 months ago

“Unsure about this service.”

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Posted 3 months ago

Hi there Cliff, There may be some confusion here, we don't operate a 'case' system, are you confusing us with your local NHS service? We offer a Home Delivery service but this is prescription based via your GP or consultant, so we'd not usually need to make home visits. We do hope you get the help you need - please do return to your GP if you need further referrals. Kind regards Customer Support Bladder & Bowel Community

Posted 3 months ago

“Professional advice. Given up awaiting card.”

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Posted 4 months ago

Dear Peter, We're sorry to hear this - did you reach out to our support team? If you need help you can always reach us via our website and we will do our best to guide you through the process. https://www.bladderandbowel.org/contact-bladder-and-bowel/ If you requested a digital Just Can't Wait Card, you should have received an email directing you to add your card to your Smartphone Wallet, either via Google Wallet or Apple Wallet. We will get this link sent to you again so that you can have another go. If you'd rather a plastic card, you can order and pay for one via our website and this will be shipped to you, to be received within 10 working days, but usually much quicker! Please let us know if there is anything further we can do to help. Kind regards Customer Support Bladder & Bowel Community

Posted 4 months ago

“I think its sad that you don't sell or give out your Radar keys for people like me who have alot of accidents of both bladder and bowel”

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Posted 5 months ago

Dear Sam, thank you for your comments - and we agree! We don't however receive any funding to help with this sort of initiative, as much as we would love to provide it. Radar Keys are relatively low cost, we recommend purchasing one from Disability Rights UK who do such a lot of work to advocate for people in the UK - they supply the original and most reliable radar keys. We hope you are doing ok, please do reach out to us if you have any further comments. Kind reagrds Customer Support Team Bladder & Bowel Community

Posted 5 months ago

“I spoke to a representative of the company who explained the delivery service, which I hoped to be able to use. I also wanted to save the Just Can't Wait card to my phone, which I wasn't able to do without saving to a Wallet and entering my payment details. I don't want to enter my payment details as I understand the delivery service is free so I see no need for it. Unless I have been mislead and I will have to pay. I feel like I am being pushed into giving bank details that I can't see the need for.”

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Posted 6 months ago

Hi there Susan, Thank you for your detailed feedback - and we're sorry to hear of any concern caused. The Apple Wallet and Google Wallet are designed for payment card use, but as far as we are aware, it is not mandatory to add a payment card to be able to use the wallet for other cards such as tickets or your Just Can't Wait Card. You. may be prompted to add a card, but you can simply ignore this. We'd like to reassure you that the Just Can't Wait Card has no payment function in itself, and is simply housed in the same place as your payment cards (should you wish to house them here). We hope that helps to reassure you! If you have any concerns feel free to reach out to us via our website. Kind regards Customer Support Bladder & Bowel Community

Posted 6 months ago

“I showed my card in Aldi in Alton, Hampshire and was promptly told it meant nothing! The young man grudgingly let me use the toilet.”

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Posted 9 months ago

Dear Deborah, Thank you for sharing your experience, we are aware that some retailers can be reluctant which is a shame - we have to remind ourselves that the card is designed to be a discreet way of asking for help, it can't become a demand for toilet access. It sounds like you ultimately gained the help you needed - we continue to work to educate people around bladder and bowel conditions in order to improve access. We believe people need help understanding the issues others face, and that next time this member of staff sees a Just Can't Wait Card, he'll know what it's for. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 9 months ago

“Still waiting for an appointment”

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Posted 10 months ago

Dear Cyril, We're sorry to hear this - we don't offer appointments in this way, could you have confused us with your bladder and bowel clinic? Wishing you all the best and we hope you get your appointment through soon. Kind regards Customer Support Bladder & Bowel Community

Posted 10 months ago

“I've still not received my card, which would help me when I shop”

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Posted 10 months ago

Dear Jayne, Thank you for letting us know - if you contacted us via our website our team should have this in hand. We'll double check this now for you to be sure. Please note - if you purchased a card via our website this can take up to 10 days to be processed, particularly during the high-demand Christmas season. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 10 months ago

“Not wide spread awareness”

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Posted 1 year ago

“I gr the occasional email which I scan read but generally in not sure what the community does. I guess it’s a support forum but tbh I don’t feel much support from the B&BC so I’m not sure what they do!”

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Posted 1 year ago

“Not much information about my condition”

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Posted 1 year ago

Hi there, We're sorry to hear we didn't hit the mark this time - can you let us know which areas we can provide more information on so that we can improve for the future? Please feel free to contact us via our website, we'd be very pleased to help. Kind regards Customer Support Team

Posted 1 year ago

“I think people should be made more aware of issues some people have, and they do not have an option to use their services, it is not that they are doing it to be nosy they are very desperate at this time and CANT WAIT.”

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Posted 1 year ago

“I am still using adult diapers, and I still struggle to control my bladder, I feel like going to toilet every 1 for pee, but I end up peeing myself in the adult diaper.”

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Posted 1 year ago

Hello there, We're very sorry to hear you're struggling, if you feel you need to reach out for more information or support please contact us via our website. In the meantime you may find it useful to visit your local GP or continence clinic - if you're struggling with continence there may be a more effective treatment for you. Wishing you all the best, Customer Support Bladder & Bowel Community

Posted 1 year ago

“Still waiting for my appointment from last year.”

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Posted 1 year ago

“Never been in a picture community I was on my own hear my autistic 66 years old to in diapers all the time I get mine off NHS what brand tena not very good in bed”

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Posted 1 year ago

Dear Ken We hope you're ok, sometimes it's a case of trying different products to find the one that suits you. You are very welcome to join our Facebook Support group if this might help - lots of people discuss and share solutions so you may find some support. Join here: https://www.facebook.com/groups/BandBCommunity/ Wishing you all the best, Customer Support Bladder & Bowel Community

Posted 1 year ago

“I have a bladder problem but I have been told to buy the nappies my self”

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Posted 1 year ago

“Unable to get a digital free toilet pass trying to use instructions given. Spent ages on it then asked for my bank card details!!!! Gave up!!!”

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Posted 1 year ago

Dear Jane, We're sorry to hear this - The digital Just Can’t Wait card will always remain completely free to use. The wallet technology used is similar to that of a loyalty card, so no payments or charges can be made. Apple Wallet and Google Wallet are, however, capable of processing payments via other cards you might add to your mobile wallet – for example, credit cards. Within your Apple Wallet or Google Wallet account you can control all of your payment settings. We apologise for any inconvenience caused to you. Kind regards Community Support Bladder & Bowel Community

Posted 1 year ago

“OK group, no great offer of help or partnerships or support. Could be run an awful lot better . Iv plenty of advice and ideas if you wish to consult me thanks”

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Posted 1 year ago

Hi there! We're sorry to hear we've not hit the mark this time, but we'd love to hear your ideas. Kindly email us at help@bladderandbowel.org and we'll go from there. Thank you so much - input like this from the community is vital to help us improve. Kind regareds Customer Support Bladder & Bowel Community

Posted 1 year ago

“I tried to order the loo card but nothing happened. I had one of your cards and it's got damaged. So I'd like a new one please. A real card. Please”

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Posted 2 years ago

Hi there Rita, Thank you for taking the time to bring this to our attention - we're sorry to hear that the digital card isn't working for you. If you'd prefer a plastic card, you are very welcome to purchase one via post, with a small payment via BACS or cheque. Please submit the form and payment and we'll dispatch a card to you via return post. You can download the form here: https://www.bladderandbowel.org/help-information/just-cant-wait-card/ If you need further support, simply contact us via our website. Kind regards Customer Support Bladder & Bowel Community

Posted 2 years ago

Bladder & Bowel Community is rated 4.6 based on 11,146 reviews