Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Henley-in-Arden
Rating: 4.63

4.6 Rating 10,990 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think its sad that you don't sell or give out your Radar keys for people like me who have alot of accidents of both bladder and bowel”

Helpful Report

Posted 2 weeks ago

Dear Sam, thank you for your comments - and we agree! We don't however receive any funding to help with this sort of initiative, as much as we would love to provide it. Radar Keys are relatively low cost, we recommend purchasing one from Disability Rights UK who do such a lot of work to advocate for people in the UK - they supply the original and most reliable radar keys. We hope you are doing ok, please do reach out to us if you have any further comments. Kind reagrds Customer Support Team Bladder & Bowel Community

Posted 1 week ago

“I spoke to a representative of the company who explained the delivery service, which I hoped to be able to use. I also wanted to save the Just Can't Wait card to my phone, which I wasn't able to do without saving to a Wallet and entering my payment details. I don't want to enter my payment details as I understand the delivery service is free so I see no need for it. Unless I have been mislead and I will have to pay. I feel like I am being pushed into giving bank details that I can't see the need for.”

Helpful Report

Posted 1 month ago

Hi there Susan, Thank you for your detailed feedback - and we're sorry to hear of any concern caused. The Apple Wallet and Google Wallet are designed for payment card use, but as far as we are aware, it is not mandatory to add a payment card to be able to use the wallet for other cards such as tickets or your Just Can't Wait Card. You. may be prompted to add a card, but you can simply ignore this. We'd like to reassure you that the Just Can't Wait Card has no payment function in itself, and is simply housed in the same place as your payment cards (should you wish to house them here). We hope that helps to reassure you! If you have any concerns feel free to reach out to us via our website. Kind regards Customer Support Bladder & Bowel Community

Posted 1 month ago

“I showed my card in Aldi in Alton, Hampshire and was promptly told it meant nothing! The young man grudgingly let me use the toilet.”

Helpful Report

Posted 4 months ago

Dear Deborah, Thank you for sharing your experience, we are aware that some retailers can be reluctant which is a shame - we have to remind ourselves that the card is designed to be a discreet way of asking for help, it can't become a demand for toilet access. It sounds like you ultimately gained the help you needed - we continue to work to educate people around bladder and bowel conditions in order to improve access. We believe people need help understanding the issues others face, and that next time this member of staff sees a Just Can't Wait Card, he'll know what it's for. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 4 months ago

“Still waiting for an appointment”

Helpful Report

Posted 5 months ago

Dear Cyril, We're sorry to hear this - we don't offer appointments in this way, could you have confused us with your bladder and bowel clinic? Wishing you all the best and we hope you get your appointment through soon. Kind regards Customer Support Bladder & Bowel Community

Posted 5 months ago

“I've still not received my card, which would help me when I shop”

Helpful Report

Posted 5 months ago

Dear Jayne, Thank you for letting us know - if you contacted us via our website our team should have this in hand. We'll double check this now for you to be sure. Please note - if you purchased a card via our website this can take up to 10 days to be processed, particularly during the high-demand Christmas season. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 5 months ago

“Not wide spread awareness”

Helpful Report

Posted 11 months ago

“I gr the occasional email which I scan read but generally in not sure what the community does. I guess it’s a support forum but tbh I don’t feel much support from the B&BC so I’m not sure what they do!”

Helpful Report

Posted 11 months ago

“Not much information about my condition”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear we didn't hit the mark this time - can you let us know which areas we can provide more information on so that we can improve for the future? Please feel free to contact us via our website, we'd be very pleased to help. Kind regards Customer Support Team

Posted 11 months ago

“I think people should be made more aware of issues some people have, and they do not have an option to use their services, it is not that they are doing it to be nosy they are very desperate at this time and CANT WAIT.”

Helpful Report

Posted 1 year ago

“I am still using adult diapers, and I still struggle to control my bladder, I feel like going to toilet every 1 for pee, but I end up peeing myself in the adult diaper.”

Helpful Report

Posted 1 year ago

Hello there, We're very sorry to hear you're struggling, if you feel you need to reach out for more information or support please contact us via our website. In the meantime you may find it useful to visit your local GP or continence clinic - if you're struggling with continence there may be a more effective treatment for you. Wishing you all the best, Customer Support Bladder & Bowel Community

Posted 1 year ago

“Still waiting for my appointment from last year.”

Helpful Report

Posted 1 year ago

“Never been in a picture community I was on my own hear my autistic 66 years old to in diapers all the time I get mine off NHS what brand tena not very good in bed”

Helpful Report

Posted 1 year ago

Dear Ken We hope you're ok, sometimes it's a case of trying different products to find the one that suits you. You are very welcome to join our Facebook Support group if this might help - lots of people discuss and share solutions so you may find some support. Join here: https://www.facebook.com/groups/BandBCommunity/ Wishing you all the best, Customer Support Bladder & Bowel Community

Posted 1 year ago

“I have a bladder problem but I have been told to buy the nappies my self”

Helpful Report

Posted 1 year ago

“Unable to get a digital free toilet pass trying to use instructions given. Spent ages on it then asked for my bank card details!!!! Gave up!!!”

Helpful Report

Posted 1 year ago

Dear Jane, We're sorry to hear this - The digital Just Can’t Wait card will always remain completely free to use. The wallet technology used is similar to that of a loyalty card, so no payments or charges can be made. Apple Wallet and Google Wallet are, however, capable of processing payments via other cards you might add to your mobile wallet – for example, credit cards. Within your Apple Wallet or Google Wallet account you can control all of your payment settings. We apologise for any inconvenience caused to you. Kind regards Community Support Bladder & Bowel Community

Posted 1 year ago

“OK group, no great offer of help or partnerships or support. Could be run an awful lot better . Iv plenty of advice and ideas if you wish to consult me thanks”

Helpful Report

Posted 1 year ago

Hi there! We're sorry to hear we've not hit the mark this time, but we'd love to hear your ideas. Kindly email us at help@bladderandbowel.org and we'll go from there. Thank you so much - input like this from the community is vital to help us improve. Kind regareds Customer Support Bladder & Bowel Community

Posted 1 year ago

“I tried to order the loo card but nothing happened. I had one of your cards and it's got damaged. So I'd like a new one please. A real card. Please”

Helpful Report

Posted 1 year ago

Hi there Rita, Thank you for taking the time to bring this to our attention - we're sorry to hear that the digital card isn't working for you. If you'd prefer a plastic card, you are very welcome to purchase one via post, with a small payment via BACS or cheque. Please submit the form and payment and we'll dispatch a card to you via return post. You can download the form here: https://www.bladderandbowel.org/help-information/just-cant-wait-card/ If you need further support, simply contact us via our website. Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I registered and got an immediate hard sell for their pharmaceutical delivery company. This may or may not be good. What is not so good is that they present themselves as a "community" when they maybe are not. From the hard sell, I suspect this is a business or commercial organisation rather than a community. I want to know how they get their funding (the logo looks like an NHS one but apart from supplying a delivery service do they actually do any health work?) I don't mind if they are a business but they should be uprfront. I have tried looking at the website and if there is a section saying who they are and how they are funded, its buried away.”

Helpful Report

Posted 1 year ago

Dear Charlie, Thank you for taking the time to share your experience. The organisation was previously a charity, which couldn’t support itself. It went bankrupt and was recovered to enable this vital resource with all its free information, newsletters and support group to continue to be available; all of which serves the community that has been have built. The Home Delivery Service was brought in as an extension of our clinical support. We apologise if this part presented as a hard sell - we will investigate your reported call with the Home Delivery Service Team to understand and ensure that due process is followed. We endeavour to provide free information and support to our community whilst working to provide the balance with keeping the business running. There are areas we are always constantly working to improve, so we really do appreciate you sharing your experience. Please contact us at help@bladderandbowel.org if we can help further or you’d like more information. Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“Unable to my pee”

Helpful Report

Posted 1 year ago

Dear Victoria, Thank you for your review and our apologies for not being able to reply sooner. If you are having bladder issues please refer to our website, the Bladder Care section has information on many different conditions and the treatments available. In the short term, please ensure you stay hydrated, and see a medical professional if you need. You can find our Bladder Care Section here: https://www.bladderandbowel.org/bladder/bladder-conditions-and-symptoms/ Wishing you all the best Customer Support Bladder & Bowel Conditions

Posted 1 year ago

“Not really a deal of help”

Helpful Report

Posted 1 year ago

Hi there Colin, We're sorry to hear this - can you let us know what more we could have done to help, in your case? Please feed back to us in more detail at help@bladderandbowel.org so that we can address this for you. With kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“Reviewing just 'can't wait card'.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear your review isn't more positive - is there anything specific you'd like to feed back on to help us improve? Please email us at help@bladderandbowel.org and we'll be happy to address these for you. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

Bladder & Bowel Community is rated 4.6 based on 10,990 reviews