Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Forward House17 High Street, Warwickshire
Rating: 4.63

4.6 Rating 11,205 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

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“Attended hospital for bladder several years. went through list. Rubbish”

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Posted 3 years ago

Hi there May, We're sorry to hear your experience was not more positive. We work hard to keep our information as up to date as possible, so that we're able to provide the right support. Do you have suggestions on how we can improve? If so, please do send us your comments to help@bladderandbowel.org and we'll be able to respond accordingly. With kind regards Bladder & Bowel Community Team

Posted 3 years ago

“Requested an electronic bladder and bowel card AGAIN and Ive still not received one”

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Posted 3 years ago

Dear Mike, Thank you for your review, and we're sorry to hear you've had such trouble - it's usually a seamless process! When you complete the application form online you should be guided through the process - we outline exactly what should happen here: https://www.bladderandbowel.org/news/new-digital-just-cant-wait-card/ If you require further support, please email us at help@bladderandbowel.org so that we can put this right for you. With kind regards Bladder & Bowel Community Team

Posted 3 years ago

“I requested a download of the Can’t Wait card. Never heard another word till this satisfaction survey. No I sm not satisfied!”

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Posted 3 years ago

Hi there, We're sorry to hear this - unfortunately, unless you subscribe to communications from us, we're unable to send any follow-up support due to data protection laws. We do try to offer help via our community support hub at help@bladderandbowel.org where possible but must rely on you contacting us first to let us know that you have an issue. Please do email us directly on help@bladderandbowel.org if you require further support. With kind regards Bladder & Bowel Community

Posted 3 years ago

“Have not done anything for me very disappointed as it is making me suicidal”

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Posted 3 years ago

“Never heard of them”

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Posted 3 years ago

“I applied for the card (I tried 4 times and it didn’t arrive), then I contacted the customer service (several times, no much help…), I sent my details to them asking if they can get the card for me and send it to me…but they just said to check my email spam!!! Of course the problem wasn’t that!then they didn’t reply me anymore… Terrible service! 0 stars”

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Posted 3 years ago

“I want to receive a card in post it wont let me and its supposed to be free yet it wants money”

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Posted 3 years ago

Hi there Julie, Thank you for your review, we're sorry if you haven't been able to get your card yet. We offer the Digital Just Can't Wait Card for free which you can download instantly to a smartphone - however due to postage and packaging costs we must make a small charge for our plastic card version. We do however keep this cost as low as possible to make it accessible to all who need it. If you require further support, please feel free to contact us at help@bladderandbowel.org Kind regards - Bladder & Bowel Community Team

Posted 3 years ago

“I need new card and unable to get one digital card isn’t enough”

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Posted 3 years ago

Dear Corbin, Apologies for not picking this up sooner - thank you for your comments and hopefully we can help. We understand that the Digital Card might not suit all people, so we offer the plastic card as an alternative. You are very welcome to apply for one directly, just download and complete the form and return it to us with payment. We'll then post your brand new plastic card back to you. If you need support with the above, please email help@bladderandbowel.org Kind regards - Bladder & Bowel Community Team

Posted 3 years ago

“When showing my card 9 times out of ten people do not let you use the toilet if there not public”

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Posted 3 years ago

Hi there Denise, We're so sorry to hear this - awareness is a big part of the process, and we know it's a long one. We're constantly working to improve the understanding of what the card is, and what it means to people with retailers and managers of public spaces. We do recognise though, that the more people who carry and present the card, the more retailers will be aware of the need and offer more compassion. Please know that you have been heard - do stay on the journey with us. Kind regards - Bladder & Bowel Community Team

Posted 3 years ago

“Have not received a card”

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Posted 3 years ago

“Discussing charging disabled people like me for a bowl and bladder card who can't afford the cost”

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Posted 3 years ago

Dear Sandra, We're very sorry to hear you feel this way. We do everything we can to keep the cost as low as possible to ensure it is available to all who need it. We must make a small charge simply to cover postage and packaging. We offer other free services such as our Online Support Group, and all of our information is free to access. Please visit our website for more details. Wishing you all the best, - Bladder & Bowel Community Team

Posted 3 years ago

“I didn't receive my card threw the lost, am disabled and dnt have a mobile phone. Disappointing indeed”

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Posted 3 years ago

Hi there Bhavna, We're very sorry to hear this! We'll look into this for you and see what we can do - many thanks for your patience in this matter. Kind regards - Bladder & Bowel Community Team

Posted 3 years ago

“I have only given 1 star because I've not had much involvement with Bladder and Bowel Community so I don't know anything about you or what you do I am sorry”

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Posted 3 years ago

Hi there Sandra, Apologies for our late response - thank you for taking the time to mention this in your review, we very much understand! To find out more about us you can view our website: https://www.bladderandbowel.org/help-information/about-the-bladder-bowel-community/ You can get a feel for our wider community via our Facebook Support Group or by contacting us directly. We're very friendly, and always happy to help if we can. https://www.facebook.com/groups/BandBCommunity/ Feel free to contact us via our website should you need. Wishing you all the best, - Bladder & Bowel Community Team

Posted 3 years ago

“Haven’t received my can’t wait card after 3 weeks”

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Posted 3 years ago

Hi there Faye, Please can we ask you to email us with details of your order - we make a small charge for plastic cards, so if we don't receive payment we cannot issue a card. If you have sent payment we will need your full name and contact details to trace your order. Please email us at: help@bladderandbowel.org With thanks in advance, - Bladder & Bowel Community Team

Posted 3 years ago

“Didn't find it useful only that you can download a card but can do that anywhere”

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Posted 4 years ago

Hi there Joel, We're sorry to hear you didn't find the Just Can't Wait Card useful. We know it can be difficult for some people to communicate their need to use a toilet, but there may be a better way that works for you. You are welcome to order a plastic card by post if you prefer: https://www.bladderandbowel.org/help-information/just-cant-wait-card/ Kind regards - Bladder & Bowel Community Team

Posted 4 years ago

“I could not active the pass, so therefor this was not useful as when i attempted to access the account it said code invalid”

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Posted 4 years ago

Dear Alisha, Thank you for your review and we're sorry to hear it's not more positive. The online form you filled in should have enabled you to receive an email with a link to download your card to your digital wallet. If this wasn't the case, please kindly try the process again, and it may help to read some guidance before you begin. This article should help: https://www.bladderandbowel.org/news/new-digital-just-cant-wait-card/ If you need further support please email us at help@bladderandbowel.org and we'd be glad to help. With kind regards - Bladder & Bowel Community Team

Posted 4 years ago

“I have not received my card after 2 application”

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Posted 4 years ago

“My mum had a appointment cancelled due to covid shortages last August. We have had no other contact from them since. I have tried to call, but it just does a long message to call back at another time. Newport Pagnell Medical urinal problems clinic.”

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Posted 4 years ago

“Found not very friendly when ever posted or comment no reply .felt like leaving group”

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Posted 4 years ago

Dear Estelle We're very sorry to hear this, we usually have a very welcoming atmosphere, for new members especially as we know it can be a big step to take. We will look into this further, thank you for bringing this to our attention. With kind regards - Bladder & Bowel Community

Posted 4 years ago

“I've contacted them on multiple occasions and left messages. No one ever responds.”

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Posted 4 years ago

Hi there Mike We're sorry you've been unable to get through - we're usually very quick to respond to any customer communications, we're sorry we've missed the mark here. If you need support, please email us at help@bladderandbowel.org and we'll get back to you as soon as possible. With best wishes, - Bladder & Bowel Community

Posted 4 years ago

Bladder & Bowel Community is rated 4.6 based on 11,205 reviews