Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Henley-in-Arden
Rating: 4.63

4.6 Rating 10,990 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven’t received my card from you”

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Posted 6 years ago

Hi Duncan I'm sorry that you haven't received your card yet. If you could send your name and full postal address to help@bladderandbowel.org then we can take a look into where the card has got to. Thanks B&BC Team

Posted 6 years ago

“Good when out”

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Posted 7 years ago

“Unfortunately even with my card people are still refusing to allow me to use their toilets so disrespectful. I have had to go in the street! Totally embarrassing!”

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Posted 7 years ago

“The card may well be ok to show in a shop etc but the toilets are already available In most stores I did a search for nearest toilets to my home and it came up with motorway services a good mile away so I do not hold out much hope for its usefulness but well wait and see”

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Posted 7 years ago

Thank you for your review. We are looking to add more available toilet locations to the App search function so hopefully, you will find more locations closer to you soon. A lot of people find that the card helps communicate the need for the toilet in a quick and discreet manner as they are not always comfortable discussing the matter. While toilets are often available, they can sometimes be hidden from view or not in an obvious location. We hope you continue to use the card and raise awareness of it with others.

Posted 7 years ago

“not received the card. please send to 10 waddle crescent, leek, staffs, st135pw”

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Posted 7 years ago

Hi Cayman, I'm having a few issues locating your details on our system. Was this the postal and email address that you signed up for the card with? If not could you please drop me an email to help@bladderandbowel.org and we can take a look at where the card has got to. Kind regards B&BC Team

Posted 7 years ago

“I have not received my can't wait card yet”

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Posted 7 years ago

Hi Sandra, I'm very sorry about that. I will take a look into it and get a card sent out to you as soon as possible. Kind regards B&BC Team

Posted 7 years ago

“weeks ago Ifilled a form in on your website to get a card to show when I was out and suddenly needed to empty my bladder. A few weeks later I sent you an email saying I have not received the card. Still have not received it. ``”

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Posted 7 years ago

Hi M Sheehan, I apologise that you haven't received your card yet. I can see the order you placed and that it was processed and sent out so I can only assume it was lost in the post. Did you email the help@bladderandbowel.org email address to highlight this as I can't seem to locate an email from you? I've requested another card be sent out to you asap so hopefully you will have it soon. I apologise for the inconvenience. Kind regards B&BC Team

Posted 7 years ago

“Package with pump and other materials for a person with a stoma which I dont have arrived yesterday. Cards from Spinal injuries Association received. You alerted them. I dont have a spinal injuey. The promised packet with promised RADA key and loo card not received. Pretty pathetic”

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Posted 7 years ago

Hi Tony, First of all, I would like to apologise for the issues that you are having. I have spoken to our Home Delivery Service team who I believe you have also been in contact with to pick up the parcel - this was a misunderstanding on our behalf about the services you were looking for from Bladder & Bowel. With regards to information from Spinal Injuries Association, this appears to have been an admin error with the wrong welcome pack being sent out in the post. Please rest assured we have not shared your information with any third party, it is simply a case of the wrong information being sent out to you. I apologise for any inconvenience caused and we are reviewing our internal procedures to ensure that something like this doesn't happen again. As you can see from 200+ five star reviews this is not a common occurrence. If you would like to discuss this matter any further then please send an email to help@bladderandbowel.org. Kind regards Bladder & Bowel

Posted 7 years ago

“I know the card is free but the card looks as if anyone can pick one up. I'm not sure if I showed it to someone it the shop they would believe me. You need to change the look of the card”

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Posted 7 years ago

Hi, thank you for your feedback. The card is free for anyone who needs one to obtain - this decision was based on feedback we received from the community who were looking for a card that they didn't have to pay for. The card has been designed in a way to give the message it needs to whilst remaining discreet. However if you have any specific ideas on how you think it could be made better then we would love to hear from you, just drop us an email help@bladderandbowel.org.

Posted 7 years ago

“I haven’t received it yet”

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Posted 7 years ago

Hi Melissa, I apologise about the wait for your card. I have located your order and see it was placed on the 16th December. It was posted out before Christmas so I can only assume that it has been held up or lost in the post. I will arrange for another one to be sent out to you as soon as possible. Kind regards

Posted 7 years ago

“I cannot possibly thank whom ever it was whom originated this most brilliant concept...'I JUST CAN'T WAIT (Card), though having said, that, I do however prefer the original design, it being predominently white, far easier to find as and when all to oft required. Once again, sincerest appreciation & THANK - YOU.”

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Posted 7 years ago

Bladder & Bowel Community is rated 4.6 based on 10,990 reviews