Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Forward House17 High Street, Warwickshire
Rating: 4.63

4.6 Rating 11,435 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

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“It has no name on so staff just assume it’s a random person who’s using the card cause some illness don’t show you in person so you have to describe your illness in front of everyone it’s embarrassing and after that the want proof”

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Posted 7 years ago

“I haven't received my card yet. I've been waiting for over 2 weeks.”

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Posted 7 years ago

“Never recieved my card three weeks later, or I’d 100% have given them 5 stars!”

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Posted 8 years ago

Hi, I'm sorry that you haven't received your order yet. I can see it was processed and sent out so I can only assume it has been lost in the post somewhere. Can you send us an email help@bladderandbowel.org confirming your full postal address and we'll get another one sent out to you. Kind regards B&BC Team

Posted 8 years ago

“Really not sure how this works”

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Posted 8 years ago

Hi, Thank you for your review. The cards are designed to take out and about with you wherever you go to help quickly and discreetly motion the need to use the facilities. You can find out more information about it here: www.bladderandbowel.org/help-information/just-cant-wait-card/ Kind regards B&BC Team

Posted 8 years ago

“I’m still waiting to receive it!”

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Posted 8 years ago

Hi Wendi, I can see 2x orders that were dispatched to the address provided. I can only assume they have been lost in the post - could you please send us an email help@bladderandbowel.org confirming your full postal address and I'll get another card sent out to you. Kind regards B&BC Team

Posted 8 years ago

“I ordered a can't wait card on 20th September. Dispite being told I would receive it within 5 working days I still haven't received it.”

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Posted 8 years ago

Hi Elaine, I'm sorry that you haven't received your Just Can't Wait Card yet. I can see your order was processed and sent out so I can only assume it has been lost in the post somewhere. Can you send us an email help@bladderandbowel.org confirming your full postal address and I'll get another card sent out to you. Kind regards B&BC Team

Posted 8 years ago

“We are a large GP practice with 15,000 patients. I wrote asking for a couple of your cards as patients were asking me about them. I do not appear to have received such. Please could you inform me of the address that you sent your paperwork too as we have two branches and I have thoroughly checked both practices but to no avail. Kind regards Amanda Mitchell - Practice Secretary - Bradleys Practice”

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Posted 8 years ago

Hi Amanda, Thank you for your review. I can see that your order was processed and sent out to an address on Alltami Road in Mold. If you haven't received it yet then I can only assume it has been lost in the post. If you could email us help@bladderandbowel.org with your full postal address I can double check it against what we have on the system to ensure we are sending it to the right place. We also have posters available for your surgery that are available on the downloads section on our website - at the bottom of the page you'll find one about the Just Can't Wait Cards. Kind regards B&BC Team

Posted 8 years ago

“It's a great idea but most people will have never seen or heard of it and by the time I explain it, it would probably be too late, if you know what I mean !!”

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Posted 8 years ago

“neither my mother nor I received a 'I can't wait' card. Julie”

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Posted 8 years ago

Hi Julie, I'm sorry that you haven't received your Just Can't Wait cards yet. I can see the order was processed and sent out so can only assume it has been lost in the post. Could you send an email to us help@bladderandbowel.org confirming your full postal address and I can get another sent out to you. Kind regards B&BC Team

Posted 8 years ago

“Have still not received my card”

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Posted 8 years ago

Hi Susan, I'm sorry that you haven't received your card yet. I can see that you order was processed and sent out so can only assume it has been lost in the post. If you could send us an email help@bladderandbowel.org confirming your full postal address and I'll get another sent out for you. Kind regards B&BC Team

Posted 8 years ago

“I am disappointed that my data and personal medical information and personal details have been used for a marketing purposes only I wish to be removed from your data I feel by advising the bladder and bowel card in a carers booklet was very misleading”

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Posted 8 years ago

Hi Annie, Thank you for your review. When you sign up for a Just Can't Wait card there is a specific opt-in button for those who would like to receive marketing information from Bladder & Bowel or products and services from organisations that we are partnered with. If you do not specify this then you will not receive any marketing messages from us. When signing up for the card you will receive an email confirming your order. You may also receive a phone call from our Home Delivery Team confirming that you have received the card and informing you of other services that we provide that you may find useful. Your data and personal medical information is not passed to third parties. I can confirm that you have not opted in to receive any marketing messages and as such will not be contacted by the Bladder & Bowel Community for any marketing purposes. As requested, your data will also be removed. I would be very interested in finding out where you saw the information about the Just Can't Wait Card as we do not actively advertise in any carer booklets. If you would like to discuss any of this further then please send an email to help@bladderandbowel.org. Kind regards B&BC Team

Posted 8 years ago

“I still haven’t received my card from you”

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Posted 8 years ago

Hi Duncan I'm sorry that you haven't received your card yet. If you could send your name and full postal address to help@bladderandbowel.org then we can take a look into where the card has got to. Thanks B&BC Team

Posted 8 years ago

“Good when out”

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Posted 8 years ago

“Unfortunately even with my card people are still refusing to allow me to use their toilets so disrespectful. I have had to go in the street! Totally embarrassing!”

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Posted 8 years ago

“The card may well be ok to show in a shop etc but the toilets are already available In most stores I did a search for nearest toilets to my home and it came up with motorway services a good mile away so I do not hold out much hope for its usefulness but well wait and see”

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Posted 8 years ago

Thank you for your review. We are looking to add more available toilet locations to the App search function so hopefully, you will find more locations closer to you soon. A lot of people find that the card helps communicate the need for the toilet in a quick and discreet manner as they are not always comfortable discussing the matter. While toilets are often available, they can sometimes be hidden from view or not in an obvious location. We hope you continue to use the card and raise awareness of it with others.

Posted 8 years ago

“not received the card. please send to 10 waddle crescent, leek, staffs, st135pw”

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Posted 8 years ago

Hi Cayman, I'm having a few issues locating your details on our system. Was this the postal and email address that you signed up for the card with? If not could you please drop me an email to help@bladderandbowel.org and we can take a look at where the card has got to. Kind regards B&BC Team

Posted 8 years ago

“I have not received my can't wait card yet”

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Posted 8 years ago

Hi Sandra, I'm very sorry about that. I will take a look into it and get a card sent out to you as soon as possible. Kind regards B&BC Team

Posted 8 years ago

“weeks ago Ifilled a form in on your website to get a card to show when I was out and suddenly needed to empty my bladder. A few weeks later I sent you an email saying I have not received the card. Still have not received it. ``”

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Posted 8 years ago

Hi M Sheehan, I apologise that you haven't received your card yet. I can see the order you placed and that it was processed and sent out so I can only assume it was lost in the post. Did you email the help@bladderandbowel.org email address to highlight this as I can't seem to locate an email from you? I've requested another card be sent out to you asap so hopefully you will have it soon. I apologise for the inconvenience. Kind regards B&BC Team

Posted 8 years ago

“Package with pump and other materials for a person with a stoma which I dont have arrived yesterday. Cards from Spinal injuries Association received. You alerted them. I dont have a spinal injuey. The promised packet with promised RADA key and loo card not received. Pretty pathetic”

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Posted 8 years ago

Hi Tony, First of all, I would like to apologise for the issues that you are having. I have spoken to our Home Delivery Service team who I believe you have also been in contact with to pick up the parcel - this was a misunderstanding on our behalf about the services you were looking for from Bladder & Bowel. With regards to information from Spinal Injuries Association, this appears to have been an admin error with the wrong welcome pack being sent out in the post. Please rest assured we have not shared your information with any third party, it is simply a case of the wrong information being sent out to you. I apologise for any inconvenience caused and we are reviewing our internal procedures to ensure that something like this doesn't happen again. As you can see from 200+ five star reviews this is not a common occurrence. If you would like to discuss this matter any further then please send an email to help@bladderandbowel.org. Kind regards Bladder & Bowel

Posted 8 years ago

“I know the card is free but the card looks as if anyone can pick one up. I'm not sure if I showed it to someone it the shop they would believe me. You need to change the look of the card”

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Posted 8 years ago

Hi, thank you for your feedback. The card is free for anyone who needs one to obtain - this decision was based on feedback we received from the community who were looking for a card that they didn't have to pay for. The card has been designed in a way to give the message it needs to whilst remaining discreet. However if you have any specific ideas on how you think it could be made better then we would love to hear from you, just drop us an email help@bladderandbowel.org.

Posted 8 years ago

Bladder & Bowel Community is rated 4.6 based on 11,435 reviews