Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Henley-in-Arden
Rating: 4.63

4.6 Rating 10,990 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

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“Not a lot of place even let you use there toilet I have ibs and my bladder Is very weak so when I need to go I really need to go or ill have an accident and it happened in a shop as they refused for me to go”

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Posted 1 year ago

Hello there, Thank you for your review, we're very sorry to hear that your first experience has not been more positive, and hope you are ok. We'd like to reassure you that this is not a common response to the card, but we do know that there are still people out there that are either unable to help, or less informed of bladder and bowel conditions. Our mission is to educate shops and staff, in fact we have a special campaign running - it just takes time for people to adapt. If you'd like, we can contact the shop independently (with not mention of this conversation) and see if we can support their staff with further information. Simply send us details to help@bladderandbowel.org and we can action this for you. We hope this is some help - please let us know if we can help more. Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“found it hard to download the card, also not sure where it can be used ?”

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Posted 1 year ago

Hi there Adine, Thank you for your review, we're sorry if you found the process a bit tricky - we're working on making this easier, we appreciate your feedback at this time and thank you for your patience. The Just Can't Wait Card is accepted fairly widely, of course, it does rely on patience and understanding from the person you're asking - we recommend only using it in an emergency, and remembering that toilets are made available at the venue's discretion. Most people find the card helps them access a toilet in times of need, so we hope you have a similar experience. If you have further feedback or require any support with your card, we'd very much like to hear from you at help@bladderandbowel.org. With kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“Hi I have tried to download the Just can’t wait to my iPhone but it only downloads to a pdf that I cannot open and does not go into the wallet ?? Any ideas as to why! Thanks”

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Posted 2 years ago

Dear Neil, We're sorry to hear this, it sounds like a technical glitch - we will follow up directly via email to see if we can resolve this for you. Thank you for your patience in this matter. Kind regards Community Support Bladder & Bowel Community

Posted 2 years ago

“My bowels are alright its just my bladderas I constantly am wetting my self and feeling embarrassed about it when I am out”

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Posted 2 years ago

Dear Amanda, We're so sorry to hear this - you are not alone. We are a community of people all living with various challenges, many of which just like yours. In the first instance we urge you to visit your GP - you can request to see a female doctor or nurse if you prefer, who will help diagnose your condition and find the right treatment for you. You can also self-refer to some continence clinics depending on your area. If you need support and guidance, please feel free to visit the Bladder Care section of our website which has a wealth of information on how to cope: https://www.bladderandbowel.org/bladder/ You can also contact us directly on help@bladderandbowel.org Wishing you all the best with your healthcare journey - Kind regards Community Support Bladder & Bowel Community

Posted 2 years ago

“Communication was a problem and I never got to explain that I am unable to self-catheterise owing to my disabilities They thought Simon and I live together, this is not the case!.”

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Posted 2 years ago

Hi there Melanie, Thank you for taking the time to feed this back to us - we're sorry for any issues with communication, this is unusual for us. We apologise for any assumptions made on this occasion. We'll look into this further on your behalf; however, If you need any further support in resolving this please let us know at help@bladderandbowel.org. With kind regards Community Support Bladder & Bowel Community

Posted 2 years ago

“I tried a number of times to get either the app or the card and every time I tried I got so far and it said I would either get an email or text how to carry on but I never got either”

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Posted 2 years ago

Hi there Valerie, We're sorry to hear you've had trouble with downloading your toilet card - it may be that the email went into your spam/junk folder - if this is the case, please kindly 'mark as not spam'. We have triggered the email to go to you again - simply follow the instructions in the email, and you should be guided to download your card and add to wallet. If this is not the case, please email us at help@bladderandbowel.org and we will look into this further for you. We apologise for any inconvenience caused. With thanks and kind regards Community Support Bladder & Bowel Community

Posted 2 years ago

“Most places wouldn't accept it”

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Posted 2 years ago

Hi there Michael, Thank you for your feedback - we are aware of this issue, and are working to tackle it though a new toilet sharing scheme. Find out more: https://www.bladderandbowel.org/help-information/toilet-scheme/ If there are particular retailers/businesses you wish to be involved please email us with details and we may be able to reach out to them as part of the scheme: help@bladderandbowel.org We know that as more people use the card, there will be also be greater awareness for the needs of people living with bladder and bowel conditions. Kind regards Bladder & Bowel Community Support Team

Posted 2 years ago

“still waiting for my card”

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Posted 2 years ago

Hi there Jennifer, Thank you for your review and we're sorry to hear this - did you have trouble downloading your card? If so, please access our full guide here which should answer any questions. https://www.bladderandbowel.org/news/new-digital-just-cant-wait-card/ We also have some FAQs on our website if you need to troubleshoot anything: https://www.bladderandbowel.org/help-information/resources/faqs-jcw-card/ If you would rather a plastic card, these are available for a small fee, simply visit our website for more details: https://www.bladderandbowel.org/help-information/just-cant-wait-card/ If none of the above apply, please email us at help@bladderandbowel.org With kind regards Bladder & Bowel Community Support

Posted 2 years ago

“I ordered a new card, as I lost my purse which my card was in, yet I have not received it, I have Diverticulitis, and have not been out since loosing my original card..... 😢”

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Posted 2 years ago

“Not very interesting and not very helpful”

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Posted 2 years ago

Dear Corrinne, We're sorry to hear this - did you reach out to us over email? We're always happy to help if you have a query, and our community support team are very friendly. If you need support please do get in touch, and we'll guide you through the process. With kind regards Bladder & Bowel Community

Posted 2 years ago

“We don’t have a bladder and bowel community in kanturk the only help I get is through my excellent Doctor”

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Posted 2 years ago

“Not great and it doesn't help when they shut the toilets for cleaning because then other toilets are closed because the shop or cafe are closed at the weekend or the town hall is closed”

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Posted 2 years ago

Hi there Vikki, We very much understand. This is a long journey that requires people in all situations to show compassion and patience. The recent pandemic has not helped the situation but we are seeing positive developments in this area. We're constantly working to raise the issues around the difficulties that people face when living with a bladder and/or bowel condition and to ensure the card is better recognised. The more people show the card, the more others will understand it and in turn, accept it. Please stay with us on the journey! With kind regards Bladder & Bowel Community

Posted 2 years ago

“Good but not received card ?”

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Posted 2 years ago

Hi there Edith, We have contacted you separately about your card - if you need further support please email us at help@bladderandbowel.org and we'll be happy to support. We do apologise for any inconvenience caused and hope we can resolve this for you. Kind regards Bladder & Bowel Community Team

Posted 2 years ago

“Takes too long to find bar code ( in all)... goes to Google pay....instead of seperate.”

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Posted 2 years ago

Hi there Joy, We're sorry to hear you've had trouble - the Just Can't Wait card relies on GPay as an app to 'sit' in, as this is the best way we can make it available to anyone with a smartphone. If you'd rather a separate card, you are welcome to purchase a plastic card - simply apply via post with a small payment, and we'll send your card out to you directly. Find out more (scroll to plastic card section) https://www.bladderandbowel.org/help-information/just-cant-wait-card/ Kind regards - Bladder & Bowel Community Team

Posted 2 years ago

“Never reviewed unless requested. When I worked in community nursing I had to do 6 monthly reviews.”

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Posted 3 years ago

“I would prefer a physical card”

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Posted 3 years ago

“Not a lot of relevant news not much helpful to me.”

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Posted 3 years ago

“Didn't know it existed but would welcome support”

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Posted 3 years ago

Dear Helena, Thank you for your review - we hope to have been able to support you with your healthcare journey. If you need anything further you can visit our website: bladderandbowel.org or join our Facebook Group: Bladder & Bowel Community Support Group. Welcome to the community! Kind regards - Bladder & Bowel Community Team

Posted 3 years ago

“Very hard sales pitch, not welcomed given my newly discovered condition”

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Posted 3 years ago

Hello there, We're sorry to hear about both your experience and your recent diagnosis. We will look into this further. We pride ourselves on being an accessible and friendly organisation and apologise if on this occasion this was not the case. Wishing you all the best with your ongoing healthcare journey. Kind regards - Bladder & Bowel Community

Posted 3 years ago

“I still haven’t recieved my card and key”

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Posted 3 years ago

Bladder & Bowel Community is rated 4.6 based on 10,990 reviews