“Going on a British summer holiday - what to buy a sister for a special birthday? - a Black Yak jumper.
"Best present ever" she said and very appropriate”
“Excellent service from Blak Yak. In particular the personal attention given in regard to getting the right fit. My husband loves his new wool jacket and it looks really great.”
“We discovered Black Yak clothes at York Market in 2016 - my husband and I purchased a variety of shirts, jackets and trousers which we have thoroughly enjoyed wearing. We enjoy the quality of fabric, colours, patterns and easy washing without shrinkage. Personally I am delighted that I can order shirts which in my book are now unisex!! We also are delighted to buy products which help to support the Nepalese community.”
“Your customer service is amazing! I ordered what I thought would be the right size, and you came back and advised me that the item I had ordered tended to be on the small side. You asked for my dimensions and changed my order to a larger size. The top fits perfectly and I am extremely pleased with it. I would say your customer service needs no improvement :)”
“Gorgeous beanie hat, beautiful colour, wrapped with care and lovely handwritten touch on the card :-) My friend had lost hers and it was her favourite, so I decided to find an exact replacement while she was on holiday, so she would have a nice surprise on her return. Went on our website, found the same colour and design, and Tada! One happy friend! Thank you!”
“First time order from Black Yak few weeks ago, so delighted with the purchase I ordered more items, and these are gorgeous too....Thank you, and Fair Trade! what more could you want..x”
“A representative from the company contacted me about the size I ordered asking for measurements to be sure I ordered a size that would fit. Based on her help, I changed the size and her recommendation turned out to be perfect. I was having is shipped to the United States so this assistance saved me both time and money. Great product and excellent customer service. Thank you!”
“The shirts I ordered turned out to be too big (my fault), so I got in touch with them and although they were more than happy to exchange them, I wanted them in the next couple of days. They were more than happy for me to go to their "Warehouse" to exchange my shirts for a smaller size the next day.
Fantastic service :-)”
“I ordered a couple of items, a Patchwork dress and an Embroidered Top and they arrived very quickly. The sizing was very good, they both fitted well. A nice touch was the note attached asking for me to notify them if there were any problems at all. Overall, I was very pleased with the service recieved.”
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