“We went on a two week holiday on the Avon Ring for our first narrowboat holiday. The induction from Black Prince was first class and helped us to feel confident about our adventure straight away.
The boat was really clean and modern and had everything we needed for our holiday - including USB charging points. The beds especially were really comfortable.
After a stressful five months during Coronavirus, this was exactly the holiday we needed to unwind and recharge the batteries. The countryside was gorgeous and there's no better way to enjoy it than at”
“We went on a short 4 day break with Black Prince based at Chirk, North Wales a couple of weeks ago, and thoroughly enjoyed it.
The staff at the Marina were very friendly and explained all we needed to know about the boat and the routes available in the length of time we had on board. The boat was spotlessly clean, well presented and very comfortable, with all 'mod cons'. Even though it was a bit of a leap of faith when we set off from the marina, it didn't take too long to get the hang of it. Plenty of canal side Pubs to enjoy time ashore each evening, before setting off again to explore endless beautiful countryside the next day. I never realized how much fun you could have doing 4 miles per hour.”
“This was our first narrowboat holiday, booked at the last minuite due to cancelled trip to Europe, and it certainly lived up to our expectations. We set off from Stoke Prior for a weeks cruising on the Stourport ring which was amazing. The service by Black prince was excellent, the communication we recieved before arrival was very useful and informative. The boats were clean and well equiped with everything we needed for the week. The instruction prior to setting off was excellent, which gave us confidence in handling the 69ft boat!!. A special thanks to Danny our instructor, he explained everything about the boat and how to handle it very clearly. I was particularly impressed with his professionalism when confronted by a very rude couple "in a hurry" on a boat behind us during the lock demonstration. Thankfully this couple were not typical of the other boaters we meet on route. I would highly recommend Black Prince, we will certainly be booking another holiday with them. Thanks again to Danny and the Black Prince team for a fantastic holiday.”
“M y family and I had a great holiday. We hired 2 boats and travelled together. We were fortunate with the weather, only 1 day- time downpour. The scenery was stunning. We made loads of lasting family memories,enjoyed fun times and adventures. Also met many other friendly boaters. Our holiday was both active at times and restful at others.”
“We had a great time with Black Prince Holidays. The boat was very clean, comfortable and of a high standard and the staff were extremely helpful when we set off and when we returned. The communication before we arrived was also very good with lots of useful information. Highly recommended.”
“Excellent in all ways. Staff, boat, booking and check in and out. We often take Canal Narrow boats and this was by by far the best experience. Clean and well maintained with plenty of room for all 11 of us!!!!”
“The holiday, the boat and experience exceeded all expectations one of the best holidays we’ve had. The boat was a really high standard, very clean and had everything we needed. Great for the dog too.”
“Being 1st timers found staff helpful polite and friendly, had email prior to travelling explaining the cleaning process due to the corvid and found the boat spotless also found the new handover video a great idea and very informative. Would definitely recommend Black Prince”
“The quality of the facilities on the boat were outstanding. This was not our first narrowboat holiday but certainly was the most comfortable. The bed was extremely comfortable and having two bathrooms on board was an unexpected bonus.”
“I went on my first boating holiday using black Prince boat hire 3 years ago , and I have to say the boat and staff at Chirk were excellent , my only complaint was a man called Bob , who I spoke to while booking the holiday , he was very rude not helpful at all , I have been on two trips since with other boat hire companies which to be honest were not as good as black Prince , but I can't bear the thought of booking through or talking to Bob again so I'll make do with other companies such a shame how one man can spoil it for the myself and the rest of the staff I've dealt with, if you can put up with Bob , you will have a great time going from Chirk and the boats are lovely”
Posted 3 weeks ago
Dear Kelvin, what can I say apart from Bob and the rest of our team are devastated by your feedback. We are so sorry that one incident has put you off from using our services again. I'm afraid Bob cannot remember this incident from three years ago; it sounds very uncharacteristic from one of our team members but it's obviously something that stuck with you. Bob normally has a great rapour with our guests, in fact he gets a positive mention on many occasions. All we can say is that on the day he spoke to you he may have had an off day, so on that basis we wholeheartedly apologise. If you are ever tempted to book with us again (you'll see that we continue to get great feedback about our boats) then please don't hesitate to call Leighton the Ops Manager directly, I'll pm you his number.
“This is the second holiday with BP, The team at both venues were so professional and catered for every detail. I have tried other narrow-boat companies in the past and found that Black Prince are the market leaders when it comes to boats and service.
The boats are clean, comfortable and are specified to very high standards with every thing onboard required for a short break.
Once again a big 'thank you' to the team at BP for a wonderful holiday.”
“Black Prince made me so happy because although we had to cancel a big family two week holiday due to too much mixing of old and young, a smaller boat was available for a week for four of us, who live near together. We got this boat for an extremely good price and the company were very understanding about us having to cancel the big boat. This sort of customer service is why we have been with Black Prince year after year.”
“Excellent holiday, the boats are superb, so clean, tidy and with modern design inside. The measures they have put in for Covid-19 is so reassuring, knowing that the boat you higher has been prepared clean for your holiday. Everything about this company from start to finish is why we keep returning.”
“Black Prince is a really high class firm. My family have had several trips with them and all has been perfect. Now during the corona-crisis they have cleared upp everything regarding the payments which we had done. This when we could not travel from Sweden to Britain. We will certainly be back next summer if that will be possible by then!!!! Black Prince is highly recommended to each and everyone!”
Posted 3 months ago
Thank you for your kind review Sven-Ingmar. We look forward to welcoming you next year!
“The way Black Prince has dealt with my deposit/ balance payment during the Covid crisis has been outstanding. I have heard horror stories from friends that had normal holidays booked with other companies and they have been forced to settle their balance OR loose their deposit.
Black Prince have been super flexible and the way they have responded they have gained a customer for life. We had a holiday with them last year and it was amazing, the boat was immaculate. This year it was unable to happen unfortunately but once the world returns to normal we will be back. Fantastic customer service, keep up the good work.”
Posted 3 months ago
Thank you for taking the time to write us a great review Jim. We hope to welcome you back on board with us again soon.