Black Prince Narrowboat Holidays Reviews

4.8 Rating 222 Reviews
95 %
of reviewers recommend Black Prince Narrowboat Holidays
4.8
Based on 222 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Black Prince Narrowboat Holidays Reviews
Visit Website

Phone:

01527 575115

Location:

Stoke Prior, BROMSGROVE
Worcestershire
B60 4LA

Write Your review

Tell us how Black Prince Narrowboat Holidays made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Black Prince Narrowboat Holidays 5 star review on 4th October 2023
Mrs Wilson
Black Prince Narrowboat Holidays 4 star review on 4th October 2023
Mrs Bryant
Black Prince Narrowboat Holidays 5 star review on 10th July 2023
Stacy & Ziggy
Black Prince Narrowboat Holidays 5 star review on 21st June 2023
Ms Oliveira
Black Prince Narrowboat Holidays 5 star review on 17th May 2023
Mrs Lee
Black Prince Narrowboat Holidays 5 star review on 14th May 2023
Ian DB
Black Prince Narrowboat Holidays 4 star review on 28th January 2023
Mr Baynton
36
Anonymous
Anonymous  // 01/01/2019
Great narrowboat and great scenery (Llangollen canal), just very disappointed with the Marina staff member at Chirk who conducted the induction and decided to tell us at the end that he should have probably put his mask on as he thought he might have COVID. Sure enough, by the end of our week's holiday, we were both ill and too sick to operate the boat. Narrowboat Holiday ruined as was the rest of our UK tour and the next few months while we recovered. Thanks, mate! Despite being asked to comment on our holiday directly to Black Prince via Leighton@black-prince.com, we never heard back from Mr Leighton Jones. Things to be aware of, unless you do 5 or 6 hours a day cruising (or engine idling), there's unlikely to be enough battery power and hot water to get you through the night. So 4 hours a day cruising actually means sitting with a diesel idling for another hour or so. A lot of the supposed canal side attractions (e.g. canal side pubs, in-town restaurants) are still advertised, despite not surviving COVID lockdowns and are now permanently shut; be prepared. The narrow boat itself was well equipped, but some soft fenders would be appreciated as spending the night with the boat bashing against concrete or stone-faced moorings is hell. The "liveaboards" can be quite aggressive to holidaymakers and we experienced one who's failure to give way caused us to take avoiding action, many also think it's fun to create excessive wash so slamming your boat against the moorings. While I acknowledge most folk have a great narrowboat holiday, our experience with the "couldn't-care-less" staff members has put us off doing it again.
Helpful Report
Posted 5 months ago
Dear Mr Denton, thank you for taking the time to review your holiday with us. Your feedback is highly valued, and we take your concerns seriously. Upon receiving your initial email, our Ops Manager promptly forwarded it to the base team at Chirk for a thorough investigation into the issues raised. Here we acknowledge that we did not respond to you immediately upon receiving the team's findings, and we apologise for the delay in going back to you. As we have now written to explain, concerning your complaint regarding Paul, who conducted the handover with you, it has been communicated to me by Paul and the team that there might have been a misunderstanding. Paul, at the time, neither had Covid nor exhibited any symptoms. Having previously experienced a severe episode of Covid, he took the precaution of wearing a mask before entering the boat's interior to minimize any potential risk to himself. We are genuinely sorry to learn that you and your wife fell ill during your stay with us. The global prevalence of Covid has posed challenges, with people traveling and engaging in social interactions, making it difficult to entirely mitigate the risk of transmission from any source. Once again, I apologize for the delay in responding to your concerns. As a team, we are committed to reviewing our customer service practices and complaints procedures to prevent such delays in the future. Your experience is important to us, and we appreciate your understanding as we work to improve our service. All the best, Jo.
Posted 2 weeks ago
We loved the canal boat experience! Peaceful, tranquil and an adventure! We were lucky with the weather as we didn’t have any rain (which everyone told us we would have in Wales)
Helpful Report
Posted 1 year ago
Disappointing, ☹️☹️ The pick up point was difficult to find, poor signage obscured by trees. Not much of a welcome on arrival. Made to feel guilty for arriving early! Not a marina outfit, just a couple of shed type buildings, We have been on 4 previous “Luxury” Narrowboat holidays and by comparison Black Prince was lacking. There was only one toilet role for the whole week! And No cleaning products provided. Previous Luxury Narrowboat Companies have provided a welcome pack with eco friendly cleaning products and loo rolls due to having a macerator toilet. Therefore, I didn’t buy any to take on board. There was no Microwave, no toaster, no WiFi and poor or no TV signal, despite apparently up grading the aerial, When I stripped the bed before handing the boat back, there where stains on the duvet🤮🤮 Overall we made the best of our holiday, but we won’t be booking with Black Prince again next year. We have already booked with a Luxury family owned company.
Helpful Report
Posted 2 years ago
Thank you for taking the time to give feedback on your holiday. We are planning on signage improvements for our hire base in Cheshire and we'll take a look at the foliage as well to ensure it's not obscuring the signs - it's a good point. Regarding the duvet stains, we'll get on to that right away. Otherwise, I'm sorry we didn't meet your expectations for the inventory on the boat, we do list the inventory on the website and in our brochure and we don't currently offer a microwave, toaster and WiFi. Thanks again for highlighting areas where we can improve and we hope you enjoy your holiday next year.
Posted 2 years ago
Black Prince Narrowboat Holidays is rated 4.8 based on 222 reviews