Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,907 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,907 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Thanks”

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“Was very easy to use checked out in minutes”

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“I found the website straightforward and easy to use. I was able to upload a photograph of the prescription without any trouble.”

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“Great & easy to use site, good & competative prices when compared to other on-line vet pharmacy services.”

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“Very easy to locate what I was looking for!”

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“Very quick deliveries and the best price I could find for the medication I needed for my cat !”

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“Super easy website to use just took photo of prescription and done will use again .”

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“Placed an order for items needed for my dog and found the website very easy to navigate/very user friendly. Also, their prices are very competitive, so definitely worth considering if you need pet supplies.”

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“Great prices AND great service. Perfect.”

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“It was very easy and simple to order and arrived very promptly. Very impressed, thank you”

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“Product as shown and described and great delivery service. The product was received by delivery the next day!”

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“Easy to use website. Swift delivery. Very satisfied customer👍”

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“Very easy and arrived in no time.”

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“excellent delivery service very pleased thankyou”

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“Very easy to use website. No problems.”

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“Good price, excellent value for money. Order was dispatched quickly with good communication throughout. I intend to buy from this company again in future.”

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“Very easy to search and find the items needed and then place an order. Very impressed with how easy it was to use the wesbsit.”

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“Excellent service, excellent products, highly recommend 👌”

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“I have an epileptic dog and in this hot wearying he has become dehydrated and that in turn messes up his drug levels, so he’s been on Oralade from the vets for a month or so. This is the first time ordering this type of product online. I have been purchasing from my local vets, but it cost over £100 per month, so looked online. This works out about 40% cheaper then the vets and arrived within a few days, which was earlier than I expected. I will definitely be using Direct4Pets again.”

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“I’ve not used this company before so I needed to register with them which was easy enough. I didn’t like the system pushing me towards a payment method. I would prefer to choose which way and how I pay. Other than that I was pleased with my purchase experience.”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,907 reviews