Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,907 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,907 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“Quick service and easy to order and good value. Thank you. Please note this is being written before the parcel arrives so hopefully there won't be any issues with delivery. Thank you”

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“Straight forward purchase, best price found online, quick delivery.”

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“Easy ordering, very swift delivery, great prices, will definitely use again!”

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“Easy site to use - didnt need prescriptions like some other sites. Found what I wanted & goods were dispatched next day.”

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“To order was totally simple. I was kept up to date as to the delivery schedule and am pleased to say that my order has been delivered today, only 3 working days since the initial order was placed. Well done and thank you.”

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“very easy to order and fast delivery could not ask for better service”

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“Easy to navigate the website and checkout went extremely smoothly”

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“Quick to buy online, free postage on flea treatments, best price, fast post 😊”

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“I found this web site by browser. I was pleased at how straightforward it was to find and order what I wanted. Prices are very good and I will certainly be visiting again soon as they seem to cover all of the things I need for my 2 Newfoundland dogs.”

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“Easy website to use and really quick delivery (our order arrived on a Sunday). Would use again.”

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“Products easy to find on Web site, the price was very competitive and to cap it off the goods were delivered extremely quickly though a very efficient courier. Many thanks for a job well done.”

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“Extremely easy-to-use website. Search bar easy to see - results up in a flash. Great price coupled with free delivery, that's a winner & a help too when everything around us seems to be going up by the second!!”

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“Easy order, product competitively priced, acceptable delivery”

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“Easy to order but it would have been good to bring up previous orders on my account and have the option to click on repeat order as was the case before.”

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“Very easy to order and cheapest, quickest service I’ve ever used!”

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“The service was efficient and I received the goods quickly. I was however disappointed with the delivery from dpd I left a note on the door asking for the parcel to be placed inside the gate but he passed the gate and went to a neighbour’s who happens to work night shifts and was sleeping. I wouldn’t like this situation to happen. Mrs Margaret warren”

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“good value, fast delivery Thank You : )”

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“Great products, well displayed and plenty of detail. Very good value prices too. Clarity and layout of the website provide a straightforward and hassle-free ordering experience. This is backed up by excellent post-purchase emails and advice on delivery.”

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“Good product at a good price.”

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“Only ordered yesterday and got it this morning very fast and efficient.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,907 reviews