Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.87

4.9 Rating 10,442 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

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“One of the easiest and self explanatory sites I’ve ever used. I would definitely recommend Black Cat Medicines”

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“Easy purchase, no issues with ordering and payment. Good price and free delivery.”

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“Very easy to use and found what I was looking for right away, cheaper than Amazon”

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“Very good website. Easy to choose right size thunder jacket as measurement chart helpful”

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“Awful. Accepted the order for multiple products ( which was why the order was placed!!) ...only to then find no stock of key item and have to arrange a refund. Get an IT system with real time stock levels! Basic requirement for ANY distribution business.”

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“Polite positive communication and fast dispatch recommended highly A+”

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“The order process was quick and simple with an option for even speedier checkout next time. Great price and free delivery. Couldn’t be better.”

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“This is not the first time that I have ordered Dechra special food for my elderly dog and as usual the delivery has been very prompt. This food is not cheap but this company have kept it at an acceptable price.”

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“Website easy to navigate foundcthe products I wanted quickly. Items arrived quickly”

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“Nice easy site to use good communication from this supplier aswell and excellent prices”

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“Very good appreciate the free postage”

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“I have ordered a dental cream from direct 4pet but haven't yet received it. So let's hope for the best. However when I ordered it the site promised a 5per cent discount on new orders but when it came to check out this offer had disappeared so I had to pay the full ammount, pretty disappointed as a new customer.”

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“Extremely easy to use , will definitely use this site again”

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“Very easy to order online, only received my order today so can’t comment on whether it will help…but feeling optimistic 🤞🏻”

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“Handled very quickly great service”

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“Website very easy to use and product arrived quickly.”

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“Sox the rabbit loves 'em.”

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“Super easy to place the order and when I spoke to someone to help with expedited shipping, he couldn’t have been more helpful”

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“Good value for money, reliable and speedy delivery”

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“Ordered a twin pack of INDOREX Defence Household Flea & Dust Mite Spray 500ml on Friday morning, and my delivery arrived safe and sound via Hermes Saturday afternoon, I paid more for 1 tin from the vets, so the twin pack was a absolute bargain, well done direct4pet”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,442 reviews